Understanding Communication. Overview. 8 steps to communication Effective Communication Communication Barriers Conflict & Difficult Conversations Triangulation Masks Moving Forward Communication Tips. Communication: Simple or Complex?. Communication…. Basis for relationships Constant
Truly understand what the other person is saying; don’t make assumptions.
Intention does not always equal impact.
** not easy to follow**
**Whether the third person knows it or not, they are now involved in this difficult conversation**
**Used to deal with the perceived threat of rejection**
This webinar was created by 2013-2014 IACC VISTA Leader, Monique Ellefson.