Business communication skills
1 / 25

Schedules - PowerPoint PPT Presentation

  • Uploaded on

Business communication skills ( skup vežbi korišćenih na ve žbama za uspešno komuniciranje, prezentaciju proizvoda na engleskom, razvoja kriti čkog mišljenja critical thinking itd.). Schedules. Look at the table and ask the questions which elicit the following answers:

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about ' Schedules ' - zudora

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Business communication skills(skup vežbi korišćenihna vežbama za uspešno komuniciranje, prezentaciju proizvoda na engleskom, razvoja kritičkog mišljenja critical thinking itd.)


Look at the table and ask the questions which elicit the following answers:

1. ______________________________

At 12.25.

2. ______________________________

An hour.



10.40 11.25 BA 3277 10.55 11.55 BA3266

11.40 12.25 BA 3287 11.55 12.55 BA3276

What time does flight No. BA3287 arrive in Birmingham?

How long does the flight from London to Manchester take?

Business communication skills telephoning
Business communication skills. Telephoning.

Who’s calling?, speaking, ring back, this is,Sorry she’s just gone out

  • Can I speak to Mrs Bild, please?

  • _________________. Would you like to ring back later?

  • Hello, is George there by any chance? - _________________?

  • James Brown.

  • Could you put me through to Mrs Dylan, please? - Hold on, please.

  • Hello, _________________ Sue James. – Oh, hello Sue.

  • Hello. Ron Benson _________________. Is Mr. Person there?

  • He’s away for a few day. Can I give him a message?

  • No, thanks. I’ll _________________ next week.

Sorry she’s just gone out

Who’s calling?



ring back

Taking someone s name
Taking someone's name

My name's ………………………………………; I'll spell that for you – gee, are, ay, aitch, ay, em, new word, aitch, you, gee, aitch, ee, es.

Graham Hughes

My name's ……………………………………; that’s jay, ay, en, i, see, ee, new word, why, oh, you, en, gee

Janice Young

Business communication. Social interaction (interakcija sa ljudima).Match these expressions with the thoughts behind them (1-5).

Oh dear! I didn’t quite catch that. Never mind. How come? You’re joking!

1. That seems absurd.

2. I don’t understand how that happened.

3. It doesn’t matter; it's not terribly important.

4. I didn’t understand what you just said.

5. I sympathise with you.

Let me introduce myself
Let me introduce myself…

  • Aims

  • To learn/ revise how to introduce oneself (to e.g. business partners)

  • Key vocabulary (Unit 1- Customers)

  • Learn/ revise: Possessive pronouns/adjectives

  • There is/are distinction

Is that mrs or ms
Is that Mrs or Ms?

  • Mr, Mrs /misiz/, Miss /mis/, Ms /miz/

  • To highlight, in Serbian: koristite ove nazive ispred prezimena, a ne imena, osim kada izgovorimo istovremeno ime i prezime: Mr John Hudson.

Programme courses at higher business school
Programme, courses at Higher Business School


Tourism and Hospitality


Programme course
Programme, course

  • Finance and Accounting

  • Entrepreneurship

Programme course1
Programme, course

  • Information Technology in Business

  • Insurance

At a conference drinks party
At a conference drinks party

  • So, who do you work ___? a) at b) in c) for

  • ________ business? a) what's c) how's b) when's

  • Can I _____ you a drink? a) find b)bring c)get

  • Where are you ______originally? a)at b)on


  • Is this your first time _____ Paris? a)in b)at c) on

  • How ____ you _____the conference? a)do you enjoy b) are you enjoying

  • Are you _______ a presentation?

    a) having b) giving c)taking

  • Can I get you anything _____ the buffet?

    a) at b) from c)on

Pair work



Interest rates are the interest rates in serbia low or high
Interest ratesAre the interest rates in Serbia low or high?

  • True or false:

  • Stable and low inflation and interest rates are an economic ‘good thing.’

    Circle the correct answers:

  • Low interest rates/

    high interest rates help to

    control inflation/small banks.


Your tasks
Your tasks

Present jobs Past jobs

Reasons for changes




  • Make two lists:

  • PRESENT JOBS: jobs which many women now do, but which their mothers didn’t do in the past.

  • PAST JOBS: jobs which their mothers‘ generation used to do, but which few women do now.

  • And note down THE REASONS why you think these changes have taken place.

  • In small groups, prepare the introduction and conclusion of a presentation of one of these new products to a group of department store buyers.

  • a flexible tablet PC that can be rolled up to fit in a pocket

  • furniture which changes colour and temperature depending on the light and room temperature

  • a T-shirt which displays a text message that can be modified from a mobile phone

  • your own product idea

  • Think about the following questions.

    Hook: What is the most surprising, exciting or unusual aspect of your product?

    Objective: Why are you making the presentation and what do you hope to obtain?

    Agenda: How will you organize your presentation and what will happen after the talk?

    Summary: What are the highlights of your talk?

    Call for action: What do you want your audience to do now?

    Close: How can you avoid an embarrassing silence at the end of your presentation?

Furniture which change s color
Furniture which change a presentation of one of s color

A t shirt which displays a text message
a T-shirt which displays a text message a presentation of one of

Companies again
Companies again a presentation of one of

What do you know about these companies (production)?

  • BMW – cars, parent company of Rolls-Royce Motor Cars

  • Coca-Cola - soft drinks (no alcohol, served cold), fizzy drink (sweet, non-alcoholic drink, usu. drunk by children)

    well-designed bottles,

    excellent advertising, eye-catching advertisements

BMW Coca-Cola Nike Levi Strauss & Co Microsoft

BMW Coca-Cola Nike Levi Strauss & Co Microsoft a presentation of one of

  • Nike - track suits, trainers Am. sneakers , sportswear

  • Levi Strauss & Co - denim skirt, jacket, fabric, jeans

  • Microsoft – software

Business english jargon booster the new words
BUSINESS ENGLISH JARGON booster: THE NEW WORDS a presentation of one of

  • What is it?


Reactions how to act as a businessman woman in japan cultural differences
Reactions: How to act as a businessman/woman in Japan? CULTURAL DIFFERENCES

  • Business card:

  • 1st you must have it (if you don’t have it, than you don’t exist)

  • Offer your business card to a Japanese with BOTH HANDS:

Thank you for your attention