Telecare in portsmouth moving into the mainstream 27 th march 2008
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Telecare in Portsmouth- ‘Moving into the mainstream’. 27 th March 2008. CHAIN Event- Coventry 27 th March 2008 Health Improvement and Development Service Directorate of Health, Housing and Social Care. Telecare Integrated service model. Entry (Re) assessment of need.

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Telecare in portsmouth moving into the mainstream 27 th march 2008 l.jpg

Telecare in Portsmouth- ‘Moving into the mainstream’.27th March 2008

CHAIN Event- Coventry

27th March 2008

Health Improvement and Development Service

Directorate of Health, Housing and Social Care

Telecare integrated service model l.jpg
Telecare Integrated service model


(Re) assessment of need

Care package development


Social services

Telecare service providers

Primary care

Telecare prescription


response protocol


Acute care

Housing services

Equipment suppliers


Call handling

Social Housing landlords


Equipment provision

Installation and maintenance

Source: Barlow & Curry 2006

Progress during ptg yr1 2 l.jpg
Progress during PTG Yr1- 2

  • Telecare has been built on existing community alarm platform. Successful scheme with 1000+ customers

  • Initially Very small scale

  • Alarm/call monitoring centre is in Southampton

  • Partnership with University of Portsmouth to develop evaluation programme & initial pilot schemes: falls management and medication management in early dementia.

  • Starting gradual roll-out as mainstream service, to all user groups, managing wider range of risks. Most mainstream referrals are for people with dementia & their carers

Progress during ptg yr 2 l.jpg
Progress during PTG yr 2

  • Set up shop front telecare demonstration/ marketing /assessment facility in partnership with Age Concern Portsmouth’s Bradbury Centre in North End

  • Other demo areas fitted in day resources for Learning Disabilities and Physical Disabilities, Community Equipment Service

  • Fitting telecare in Intermediate Care / Step-down facility and 6 rehab flats

  • Awareness raising with staff, vol. orgs & community groups

  • Use of Telecare in other environments such as schools

Progress during ptg yr 25 l.jpg
Progress during PTG yr 2

  • Integrate with existing systems, eg SWIFT & care pathways

  • All new social care assessments screened for Telecare potential

  • Panel requiring evidence of Telecare assessment

  • Ensuring telecare is included in joint commissioning strategies and local service development plans.

  • Operational engagement with PCT in a number of areas e.g. telecare included with joint equipment review.

  • Telecare assessor training for front line staff Nov & Jan, Mar regular training programme – bi-monthly

  • Testing dementia tracking devices prior to pilot phase in 2008

  • Using PCT led Vascular Prevention Programme (VPP): Risk & Lifestyle work stream for developing a telehealth pilot

Challenges l.jpg

  • Competing initiatives within Health, Social Care and Housing

  • Range of stakeholders

  • Strategic engagement of PCT

  • Joint investment

  • Whole system change – not an isolated new service, needs to be integrated into health/care pathways – should be catalyst for change leading to whole system working

  • Leadership – need for committed leaders at a senior level, to champion Telecare and advocate for sustainable, mainstream service.

  • Absence of a 24X365 mobile response service remains single biggest gap

Slide7 l.jpg


Workforce development, technology procurement, marketing and Sales,

no clear structure yet- PCC in house lead

Installation and ServicingexistingPCC in house Community Alarm team, Homecheck

Monitorcontracted to 3rd party (currently Southampton )

Responsebased on developing current Independent Living Service

(+ role for LAH Concierge and ESO standby teams)


Specialist medical responses


NHS & Social


NHS medical care

Social Care packages

New Existing

Community alarm


Community alarm


Sheltered housing


G Fund – Community Housing


G Fund -




Charge to client

Service charge



Free at point of delivery


Telecare in portsmouth in numbers l.jpg
Telecare in Portsmouth- in numbers

  • 1000+ Community alarm customers

  • 1500+ Sheltered Housing clients

  • Falls Pilot = 13

  • Medication Management pilot = 6 (still recruiting)

  • Other stand-alone AT = 13

  • Current mainstream telecare users = 47

  • Frontline mulit-agency staff assessor trained as of March 2008= 77

  • Growth in mainstream referral numbers (last 4months): Dec 07 = 13, Jan 08 = 20, Feb 08 = 28, Mar 08 (up to 25th) = 21

  • Sources of referrals: Social Work/Care Manager = 64.7%, OT/OTA = 13.5%, Physio = 2.7%, Community Alarms = 8%, Self/Family = 9.5%, Other agencies = 1.6%

  • 53% of existing social care packages could benefit from a Telecare intervention.

  • £1800pa average potential saving on individual care packages

Key lessons learnt l.jpg
Key lessons learnt

The technology is only as good as the infrastructure that supports it

Telecare = 20% technology, 80% people

Telecare must be integrated into existing health and community care pathways

Response protocols must be as tailored to the individual as the technology package


For further details on telecare implementation in portsmouth please contact l.jpg
For further details on Telecare implementation in Portsmouth, please contact:

Jonathan Smith- Deputy Head

Health Improvement & Development Service (HIDS)


Rosanne Brown Telecare Co-ordinator

Health Improvement and Development Service (HIDS)

Directorate of Health, Housing & Social Care

Portsmouth City Council

Tel: 023 92 688394

E-mail: [email protected]

[email protected]