PROPOSING USE OF ICT FOR TELECARE
Continued Medical Education ( CME) through IPTV Service • 24/7 Medical Call Center • Remote Patient Monitoring Service • Mobile Doctor • ICT enabled Mobile Clinics • SMS based Health alert Services • 0900 / 0800 Health Information Service Bureau • Tele-Health via International Call Center • Tele-Health through Video & Audio Conference
OUR CURRENT STATUS Telecare is currently working on Tele Health, CME through E learning, New Media in form of cluster with local and international partners, which include but not limited to Present facilities and infrastructure: e-Health & e-Training technology partners: • Remote Patient Monitoring company Germany Tunstall • Remote Video transmitters – wireless Korea SBN Tech • Remote Video evaluation ofpatient Italy MIRAL • IP based Live video Publishing Romania PBX Telecom • Cardio e card ( mobile ECG) UAE VitaPhone ME • Blue Tooth enabled Glucometer USA Entra Health Systems • IP based call handling USA Turbulin Inc • WIFI technology-Long range – Low cost USA Wiborne • Set Top Box / Thin Client/Mini PC Korea SBCORP • Overseas Pakistani Project Bangladesh TRCL • Electronic Medical Record/Mobile Apps Pakistan ZRG International • Call Center monitoring, Multi Lingual IVR Pakistan Phonecast • Professional Development Education Pakistan Ziauddin Medical University
Complete call center Phonecast • Call Recording Digital- Synway • Call conferencing Panasonic • EMR & Mobile device integration ZRG International • Toll free lines Incoming PTCL • 0900 Charged call Incoming PTCL • Digital PBX Digital Panasonic • Digital line mapped ISDN - PTCL • Fiber Link 1 MB-CIR Worldcall • Power backup with UPS for 2 Hour 17 KVA • Power backup by 2 gas generator 18 KVA + 6 KVA • 24 x 7 capable office facility PECHS • A equipped disaster recovery site Business Arcade, Shahra e Faisal • Call Center license from IT Ministry- PSEB • Value added service license from Regulators- PTA • ISO 9001 2008 certification by TQCSI /JAZ-ANZ
EXPERIENCE Work of our partners – in e-health –Pilot projects; ( Prev & Current) • Pakistan Medical Association PMA • Pakistan Broadcasting Corporation Radio Pakistan • e-health services Tele-Hospital • PAIMAN –Mother & Child Helpline USAID • PAIMAN – Media Research John Hopkins • Business Support Fund- Asian Development Bank BSF- Asian Dev Bank • Flood Relief HelpLine Pakistan Television & Ziauddin
OUR PARTNERS - WHAT DO WE BRING ? • Pakistan’s first company to establish Medical Call Center in collaboration with Pakistan Medical Association –PMAand Radio Pakistan covering whole of Pakistan – Back in 2007. • Been involved with USAID –John Hopkins's initiative for Mother care called PAIMAN for l0 months covering 13 districts of Pakistan • First company to launch an Inbound medical support service for Overseas Pakistani expats in UAE • Been awarded support and grant from Asian Development Bank (ADB) for HIMS ( Hospital Information Medical Systems) • Our Mother & Child ICT based project have also been recommended for grant from Research & Advocacy Fund – DIFID funded initiative • Pakistan’s only ISO 9001-2008 certified Medical Call Center by TQSI. • Phonecast Mother & Child tele health project has been nominated for Gold medals in 3 categories, in most prestigious Contact Center Awards 2010, Gold Coast, Australia • India largest e-India awards 2010 have nominated Phonecast –Mother & Child project in the best private sector ICT based health initiative in the region.
NEW INITIATIVE e-ambulance Mobile Clinics using state of the art remote sensing devices, Through Multi Media platform, connecting using WIRELESS BROADBAND – EDGE/GPRS – BLUE TOOTH - WIFI PARTNERS
CREATE “e-AMBULANCE” NETWORK To create the first ever e-ambulance network working with remote sensors, Using live audio - video transmission, Generation of major vitals through mobile telephony using EDGE or 3G (EVO-by PTCL) • These will be ambulances equipped with remote sensors and video transmission units through Wireless Broad Internet. 2. These e-ambulances are already placed in different locations 3. On arrival at site of accident patients will be placed infront of video transmitter and sensors to be placed on body and vital signs of patient will be transmitted to the Call Center at Karachi, 4. Where doctors will talk to patient, look at their vitals, and will immediately provide first level support, as well as 5. If needed will re direct the patient to nearby doctor of health facility for physical check up. 6. This project will be very vital, as it might be able to save lives of such patients in ambulances, who die in the way, thus , 7. Through the live linkage off Video, Audio and Data the doctors at Call Center will be monitoring while the patient is on the way to hospital. * * * * * * *
e-health solution on e-ambulance Project 20/10/62 12
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CREATE “HOMECARE” NETWORK To create the first ever HOMECARE network, CREATING OF Mobile Doctor on e-ambulances on with remote sensors, Using live audio - video transmission, • These can be current ambulances, manned by licensed doctors on board equipped with remote sensors and video transmission units through Wireless Broad band Internet. 2. These HOMECARE Units can be placed in different locations • Telecare will create a product line of HOMECARE network, its call center will assign these mobile units to visit customers; • This service will be marketed by Telecare- initially at DHA, Clifton, PECHS, KDA. 5. On arrival at location, patients will be placed infront of video transmitter and sensors to be placed on body and vital signs of patient will be transmitted to the Call Center at Karachi, 6. HOMECARE doctor will evaluate and examine HOMECARE member family, look at their vitals, and will create input in the EMR database, if needed will enable video link with call center doctors. 7. If needed will re direct the patient to nearby doctor of health facility for physical check up.
CREATE “REMOTE CLINIC” NETWORK To create a state of the art REMOTE CLINIC network in Karachi- connected with central location through Wireless Video and Data • These can be current ambulances, manned by licensed doctors on board equipped with remote sensors and video transmission units through Wireless Broad band Internet. 2. These REMOTE CLINICS Units can be placed in different locations • Telecare to work on transforming some of the ambulances in state of the art Remote Clinics; • These clinics will be equipped with all latest medical equipment and will be linked up with Emergency Medical Service of partner hospital, • The Remote Clinics can be scheduled at different locations at different times • On arrival at location, patients will be placed infront of video transmitter and sensors to be placed on body and vital signs of patient will be transmitted to the Call Center; 7. Doctor on board will evaluate and examine, look at their vitals, and will create input in the EMR database, if needed will enable video link with call center doctors. 8. If needed will re direct the patient to nearby doctor of health facility for physical check up.
Set Top Box 3rd Party Medical Applications MiniGate Monitoring Centre Server PC / Laptop MiniGate Patient Web Viewer Remote Physician Remote Monitoring Platform Home / Office / Travel Environment
(situation) call center
VIDEO BASED EVALUATION FROM REMOTE CLINICS AT CALL CENTER
BUILDING CAPACITY OF COMMUNITY HEALTH WORKERS (CHW) • Explore on building capacity of Karachi based CHW, • Provide them training on ICT and Mobile applications, • Equipped with video and graphic material enabled smart handheld devices for awareness to visiting patients; • CHW activity to be supported through the 24/7 tele-health facility, • Doctors receiving data and reports through the mobile phones applications of the visiting CHW, in and outside Karachi city locations. • Data analysis through duty doctors, • Duty Doctor can then instruct the CHW what to do. • The required cases to be forwarded to nearby Remote clinic via ambulance service • Technical Support - Optional: • From Ziauddin University of Health Sciences, through doctors sitting at Telecare facility.