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Chapter 10: Employee Discipline Creating Effective Organizations
Solving Performance Problems • Describe the situation • Diagnose whether it’s an ability or motivation problem • Use joint problem solving to come up with solutions to the problem • Communicate consequences for the problem • Handle emergent problems (but don’t get deflected from the core problem) • Decide who will do what by when and follow up
Effective Punishment • Timely—Occurs immediately after the mistake • Unpleasant but not severe • Should focus on the particular act/behavior • Should be consistent across persons and time • Inform the person what he/she did wrong and how they can change/improve • Punishment should occur in a supportive environment • Punishment should not be followed by undeserved rewards
Progressive Discipline • Verbal Warning • Verbal Reprimand • Written Reprimand • Suspension • Discharge
Complaint Process in Nonunion Companies • Ombudsman • Grievance Committee • Grievance Appeal Procedures • Open-Door Policy • Fact-Finding Method