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OVERVIEW OF ARC’S HUMAN RESOURCES OFFERING. ARC’s HR service line is partnered with the Department of the Treasury’s HR Connect Program Office (HRCPO) The partnership is recognized by OPM as a Human Resources Line of Business (HR LOB) Shared Service Center

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ARC’s HR service line is partnered with the Department of the Treasury’s HR Connect Program Office (HRCPO)
  • The partnership is recognized by OPM as a Human Resources Line of Business (HR LOB) Shared Service Center
  • Depending on the needs of the customer, this partnership allows us to bring our respective strengths (ARC’s functional expertise and HRCPO’s personnel system – HRConnect) together or allows us to work independently
The Advantages of ARC’s HR Service Offering

ARC’s focus on providing broad functional support – Our focus is offering strong functional HR support in response to customer demand.

Our staff – HROD’s staff size is currently at approximately 225. Our customers benefit from our minimal turnover and ability to attract well-qualified staff.

Dedicated customer support - Our customers have staff dedicated to support their needs.

Our experience – Thanks to the diversity of our customers, our customers benefit from our experience with customers with varied missions, types of positions, and needs.

Our flexibility – While we enjoy our relationships with HRCPO, the National Finance Center, and Kronos, ARC has the flexibility to explore new possibilities.

Our Services

Personnel Actions Processing and Recordkeeping

Pay and Leave Administration and Workers’ Compensation

Staff Acquisition and Position Classification

Labor and Employee Relations

Employee Benefits and Awards

Personnel Security

HR Systems Help Desk and Reporting


Personnel Actions Processing and Recordkeeping

  • Customer implementations, including full-scale payroll conversions
  • Processing personnel actions and payroll documents
  • Handling employee garnishments, child support, alimony, and administrative payments
  • Working with our payroll office (NFC) to support the needs of our customers
  • Recordkeeping for both the traditional hardcopy personnel folders and the new electronic personnel folders, based on the customer's needs

Pay and Leave Administration

  • Implementations onto our federalized, automated time and attendance platform
  • System training
  • Administering the time and attendance system
  • Working with our payroll provider to resolve issues and otherwise ensure employees get paid
  • Providing advice and support to our customers on a variety of pay and leave issues and programs
  • Workers’ Compensation
  • Advising both employees and management in dealing with workplace injuries or illnesses
  • Assisting customers in managing their work injury program by managing the claims and ensuring employees are returned to work promptly

Staff Acquisition

  • Working with customer merit promotion plans and bargaining unit agreements and carrying out delegated examining responsibilities
  • Advising hiring officials on the various hiring programs and the intricate Federal staffing process
  • Handling the hiring process from the preparation and posting of the vacancy announcement to making the job offer
  • Position Classification
  • Working with managers in describing duties and responsibilities and finalizing position descriptions
  • Classifying a full range of positions
  • Conducting desk audits
  • Providing advice and guidance related to position classification

Labor and Employee Relations

  • Working with supervisors to address conduct and performance issues which includes assisting supervisors get through the complex requirements of disciplinary and adverse actions
  • Assisting supervisors and managers in meeting labor relations obligations such as ensuring bargaining obligations are met as well as addressing grievances and unfair labor practice charges

Employee Benefits and Awards

  • Advising and assisting employees with the various benefits programs such as the Thrift Savings Plan, flexible spending accounts, health insurance, life insurance, and retirement programs
  • Administering customer award programs
Personnel Security
  • Managing customer-required pre-employment suitability inquiries and background investigations in close coordination with OPM
  • Coordinating pre-employment drug testing and physical examination programs

HR Systems Help Desk

  • Provides support desk services to HR Connect, TLMS, E52, and webTA customers
  • Maintains HR customer pages on the ARC website and on PD Web
  • HR Reporting
  • Creates recurring HR reports
  • Develops ad hoc reports, upon request, from NFC, webTA, and HRConnect
  • Serves as NFC security officer
  • Queues, downloads, and distributes routinely scheduled NFC pay period reports to HR and customers

Major Initiative

eOPF (OPM’s electronic Official Personnel Folder initiative) - ARC has implemented customers already on eOPF, assisted existing customers in completing their migration, and is making plans with the remaining customers to migrate.


For more information:

Contact Nancy Smith, HROD Director, at 304-480-8299 or at