AMERICAN SOCIETY FOR QUALITY. QUALITY 101 Michael Hagan, D.O., MHSA, CMQ. Why study quality?. Tangible Increase in earnings Decrease in waste Increase in productivity. Intangible Customer goodwill Alignment between business activities. Module 1: Quality Benefits.
Michael Hagan, D.O.,
Pride in products and
Streamlined work processes
Greater job security/benefits
Released the Profit Impact of Market Strategy (PIMS) study.
National Institute of
Partnered with the Baldrige recognition program.
Both organizations support the link between
quality and profitability.
Person or organization that (buys)
receives the product or service
Employee or department that receives the output
Quality results in:
Economic growth and stability
Increased employment opportunities
when quality is missing
Independent third party audits the quality management system.
Certificate of registration awarded when audit is passed.
Registration is maintained via surveillance audits.
program now closed
AOPO Quality Council