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American Society for Quality. Tom Clark. Agenda. ASQ Defined Brainstorming Exercise Nuts & Bolts of ASQ How It Works Real World Example Exercise. 1. ASQ Defined. Organization that promotes quality and continual improvement in:

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agenda
Agenda
  • ASQ Defined
  • Brainstorming Exercise
  • Nuts & Bolts of ASQ
  • How It Works
  • Real World Example
  • Exercise
1 asq defined
1. ASQ Defined
  • Organization that promotes quality and continual improvement in:
    • Manufacturing, Education, Government, Healthcare, and Services

1. ASQ Defined

2 brainstorming exercise
2. Brainstorming Exercise
  • Why should you care about the ASQ?

2. Brainstorming Exercise

why care
Why Care?
  • Because Quality Pays!!

“In nearly all cases, companiesthat used total qualitymanagement practicesachieved better employeerelations, higherproductivity,greater customer satisfaction,increased market share, andimproved profitability.”

--1991 GAO Study

2. Brainstorming Exercise

3 nuts bolts
3. Nuts & Bolts

What does the ASQ do?

  • Informing
  • Advocating
  • Training
  • Rewarding

3. Nuts & Bolts of ASQ

informing
Informing
  • ASQ Website
  • ASQ Publications

3. Nuts & Bolts of ASQ

advocating
Advocating
  • Provide expert opinion to lawmakers

Recent Examples:

      • October 29, 2004– ASQ releases a statement on quality on the election process
      • August 3, 2004– Suzanne Keely, an ASQ Market Manager, presents before several high school summits put on by the U.S. Department of Education
      • May 7, 2004– Staff of the House Education and Workforce Committee invite representatives from ASQ to advise them on quality methods in higher education.

3. Nuts & Bolts of ASQ

training
Training
  • Training CD-ROMs
  • On-site Training
  • Networking Opportunities & Events
  • Quality Management Curriculum

3. Nuts & Bolts of ASQ

rewarding
Rewarding
  • Classified by national, regional, and society unit
  • Malcom Baldrige National Quality Award
  • Certifications

3. Nuts & Bolts of ASQ

4 how it works
4. How It Works

It’s Simple!!!

But companies have to take the information and incorporate it into their firm.

4. How It Works

5 real world example
5. Real World Example

Pearl River School District

  • Implement “golden thread” quality structure and “balanced scorecard” approach

5. Real World Example

6 exercise
6. Exercise

You are the owner of a medium-sized dental practice with several dentists, hygienists, and front office staff. Your organization suffers from high employee turnover, frequent requests to rework procedures, and a declining reputation in the community. What ASQ resources could you utilize to turn things around?

6. Exercise

summary
Summary
  • ASQ seeks to promote quality in a wide variety of organizations
  • It promotes quality by informing, advocating, training, and rewarding
  • Companies must take advantage of this information for it to have effect.
readings list
Readings List
  • American Society for Quality www.asq.org
  • Make Good Great www.makegoodgreat.org
  • FreeQuality www.freequality.org
  • American Customer Satisfaction Index (ACSI)www.theacsi.org
  • ANSI-ASQ National Accreditation Board (ANAB) www.anab.org