'Customer satisfaction' presentation slideshows

Customer satisfaction - PowerPoint PPT Presentation


S P I R E

S P I R E

S P I R E. G R O U P. "Fitting All The Pieces Together". Christopher Hart, Ph.D. www.spiregrp.com. Objectives. To explain the concept of “customer sacrifices” To present the results of a study on customer loyalty I recently conducted

By adamdaniel
(380 views)

Strategic management of logistics service: A fuzzy QFD approach

Strategic management of logistics service: A fuzzy QFD approach

Strategic management of logistics service: A fuzzy QFD approach. 指導教授:童 超 塵 老師 作者: Eleonora Bottani and Antonio Rizzi 出處 : International Journal of Production Economics 103 (2006), P.585-599 主講人:陳 建 旻. Outline. Introduction The fuzzy QFD approach Application of the methodology

By PamelaLan
(249 views)

Contact center perspectives

Contact center perspectives

Contact center perspectives. Contact centers p lay a critical role in shaping the customer experience. Contact resolution impact on loyalty. Customer issue:. Resolved. Not resolved. Likelihood to recommend organization. Likelihood of customer defection.

By Antony
(891 views)

Marketing 324 Channels Of Distribution Management Overview Lecture Marketing Channels

Marketing 324 Channels Of Distribution Management Overview Lecture Marketing Channels

Marketing 324 Channels Of Distribution Management Overview Lecture Marketing Channels. A Strategic Tool of Growing Importance for the Next Millennium by Dr. Bert Rosenbloom Rauth Professor of Marketing Management. Marketing Concept.

By Patman
(1126 views)

Employee engagement as a key driver of organisational success

Employee engagement as a key driver of organisational success

Employee engagement as a key driver of organisational success. Sarah White General Manager, People National Australia Bank. What we’ll cover…. Purpose & Values. Leadership. Customer Obsession. The Performance Link. Purpose & Values. Leadership. Customer Obsession.

By salena
(439 views)

FY’02 ASA Presentation Occupational Medical Service, DS “Medical Care in a Timely Fashion”

FY’02 ASA Presentation Occupational Medical Service, DS “Medical Care in a Timely Fashion”

FY’02 ASA Presentation Occupational Medical Service, DS “Medical Care in a Timely Fashion”. Presented by: James Schmitt Team Members: Alpha Bailey James Burger Robert Ostrowski (Team Leader) James Schmitt Office of Research Services, NIH 18 November 2002. Table of Contents.

By Leo
(189 views)

Demonstrating value for Money in a DLO

Demonstrating value for Money in a DLO

Demonstrating value for Money in a DLO. Rob McNaughton. DLO Work Selection. Why does it matter? Because of DLO characteristics Very inelastic costs Single dominating customer – inelastic income Single status Restrictions on Terms and conditions Working hours Bonus and incentives.

By arleen
(189 views)

Customer satisfaction enhancement plan

Customer satisfaction enhancement plan

Customer satisfaction enhancement plan. N. Jerry Simonoff Director, IT Investment & Enterprise Solutions CIO-CAO Communications Exchange Meeting December 9, 2008. www.vita.virginia.gov. 1. Four Phases in Program.

By paul
(518 views)

Case Based Reasoning

Case Based Reasoning

Case Based Reasoning. Lecture 1: Introduction Professor Susan Craw s.craw@rgu.ac.uk B18a (via secretary) Lecture/Lab Notes available on the Virtual Campus and www.comp.rgu.ac.uk/staff/smc/teaching/cm3016 . Outline. The Limitations of Rules Solving Problems Case Based Reasoning

By Patman
(381 views)

CLI Implementation

CLI Implementation

CLI Implementation. VSWG F2F IRT Macau, March 2007. CLI Implementation. CLI was #1 Priority for 2006 Ref Doc # 139 written & approved Recommendations: Initial focus on roamer-terminated calls Use ANSI-41 instead of ISUP Modify digit string to add IAC+CC. ANSI-41 for CLI.

By albert
(308 views)

Lecture Two: Outline

Lecture Two: Outline

Lecture Two: Outline. Customer Centricity The Experience Economy Demand Response The Demand-Led Life Cycle for Calculating The Demand-Led Capability Life Cycle Key Success Factors . Customer Centricity.

By kenley
(298 views)

SURFING YOUR WAY TO BETTER CUSTOMER SERVICE

SURFING YOUR WAY TO BETTER CUSTOMER SERVICE

SURFING YOUR WAY TO BETTER CUSTOMER SERVICE. Tricia Johnson, Institutional Advancement Southeastern Illinois College. Objectives. Questions for Participants ……. 1. What does customer service mean to you? 2. How are you defining customer service at your institution/department?

By mab
(178 views)

Business Systems Intelligence: 1. Introduction

Business Systems Intelligence: 1. Introduction

Dr. Brian Mac Namee ( www.comp.dit.ie/bmacnamee ). Business Systems Intelligence: 1. Introduction. Acknowledgments. These notes are based (heavily) on those provided by the authors to accompany “Data Mining: Concepts & Techniques” by Jiawei Han and Micheline Kamber

By lazar
(205 views)

Personal Selling & Direct Marketing

Personal Selling & Direct Marketing

Personal Selling & Direct Marketing. Personal Selling. Personal presentation by the firm’s sales force for the purpose of making sales and building customer relationships. The Role of the Sales Force. The critical link between a company and its customers. Salespeople:

By hea
(872 views)

Leadership and The Importance of Service

Leadership and The Importance of Service

Leadership and The Importance of Service. Ken Falke. Leadership Defined. A Leader is some one who helps get people to a place they couldn’t get on their own. A Follower has two key needs: they want to contribute they want to grow. Get to know your people (FORD) F amily O ccupation

By delores
(131 views)

What is Organizational Behavior?

What is Organizational Behavior?

What is Organizational Behavior?. A relatively new field of scientific study Concerned with human behavior that occurs in work settings Began by borrowing from other disciplines like economics, psychology, sociology, etc. It is, simply put, the scientific study of the behavior and

By vinson
(482 views)

Core Performance Measures FY 2015

Core Performance Measures FY 2015

Department of Energy M&O CONTRACTOR PURCHASING SYSTEM BALANCED SCORECARD PERFORMANCE MANAGEMENT PROGRAM. Core Performance Measures FY 2015. REVISED: 04/08/2015. BALANCED SCORECARD PERSPECTIVES AND OBJECTIVES. 2. CUSTOMER - Customer Satisfaction. INTERNAL BUSINESS

By gisela
(210 views)

Supply Chain Management

Supply Chain Management

Supply Chain Management. Lecture 11. Outline. Today Homework 2 Chapter 7 Thursday Chapter 7 Friday Homework 3 Due Friday February 26 before 5:00pm. Announcements. FEI Student Financial Awards Program

By bridgit
(150 views)

Marketing

Marketing

Marketing. Chapter #7. What is Marketing?. All the economic activities involved in preparing and positioning the product for the final consumer. What is Utility?. Customer satisfaction consumer needs. Form Utility. In what form is a product available Whole chicken Chicken parts

By tammy
(160 views)

Mfg. Bearings Rollers

Mfg. Bearings Rollers

Mfg. Bearings Rollers. Survey No 22/1, Plot No 1, Shapar Village Rd, Opp : Best Agro Pvt. Ltd. SHAPAR (Veraval)360 024 Tal: Kotadasangani , Dist : Rajkot, Stat: Gujarat. Country: India Phone No: +91 2827 - 252273, 252414 Fax: +91 2827 - 253087 Web: www.vishalbearings.com

By jerrick
(366 views)

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