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Posted on KM homepage (web.singnet.sg/~dkstang)

Team Composition & Timeline:. Posted on KM homepage (http://web.singnet.com.sg/~dkstang). Objectives of Project:.

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Posted on KM homepage (web.singnet.sg/~dkstang)

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  1. Team Composition & Timeline: Posted on KM homepage (http://web.singnet.com.sg/~dkstang)

  2. Objectives of Project: Organisations are realising how important it is to "know what they know" and be able to make maximum use of the knowledge. This knowledge resides in many different places such as: databases, knowledge bases, filing cabinets and peoples' heads and are distributed right across the organisation. All too often one part of an organisation repeats work of another part simply because it is impossible to keep track of, and make use of, knowledge in other parts. So, organisation needs to know what their knowledge assets are and how to manage and make use of these assets to get maximum return. Therefore, Knowledge management involves the identification and analysis of available and required knowledge assets and knowledge asset related processes, and the subsequent planning and control of actions to develop both the assets and the processes so as to fulfil organisational objectives.

  3. The aim of the project is to share among participating companies and also learn from companies which has successfully practiced Knowledge Management (KM) in areas like: - How to create a culture that believe in knowledge management (KM) ? - Who are involved in KM in organisation and their respective role ? - How is KM align to business strategy ? - What is the KM plan/strategy ? - How is KM linked to business results? What kind of suitable KPI to use ? - Infrastructure for KM. - Reinforcement mechanism to sustain KM.

  4. Scopes of Project: • Primary - How to develop the culture and what are the practices necessary for successful implementation of Knowledge Management in an organisation? - How to measure the effectiveness of KM to give value? • Secondary - How to scope the contents? - What are the infrastructures necessary for Knowledge Management?

  5. SCOPE 1:How to develop the culture and what are the practices necessary for successful implementation of KM in an organisation? Critical Success Factors Key Items Perceived Vision Mindset of people Relevancy of information Staff Involvement Sustainability Dependency Publicity and promotion Management Support Visibility System Support New or integrated with existing system IT tools Champion Resources available Motivation Reward and Recognition Evaluation/approval process Rewards system Evaluation criteria Performance appraisal

  6. SCOPE 2:How to measure the effectiveness of KM to give value? Critical Success Factors Key Items Relevancy to Company Objectives KPIs Targets Review process Value Accessibility to Data and Usability Policy on access (openness) Timeliness of information Accuracy of information Currency of information Versatility of data Value Creation Brand equity Profit/sales Customer satisfaction Resources to Measure Measurement tools People

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