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Empowering Businesses Online with eBay. 270110, Kuala Lumpur. eCommerce uptrend & opportunities. About eCommerce. eCommerce is the marketing and selling of products through the internet Real-Time, Borderless business transactions 24 X 7
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Empowering Businesses Online with eBay 270110, Kuala Lumpur
About eCommerce • eCommerce is the marketing and selling of products through the internet • Real-Time, Borderless business transactions 24 X 7 • eCommerce is an additional and complimentary channel to your existing business • eCommerce can distribute your product globally without a need to have physical presence in every country
1.5 Billion Internet users More than the population of China Total internet users worldwide
(billion USD) US Online Spend CAGR = 20% Source: eMarketer.com Since 2004, US eCommerce spending > US$700 billion
½ of US retail sales are influenced by the Internet 2010 US Total Retail Sales = $1.52 trillion 2005 US Total Retail Sales = $1.43 trillion Online Retail Sales Online RetailSales Offline Retail Sales influenced by the internet $96B $198B Offline Retail Sales influenced by the internet $201B 50% $762B $564B 80% $1.15 trillion Offline Retail Sales not influenced by the internet Source: eMarketer.com and Forrester estimates
Internet User Growth & Average Spend/Buyer 113 110 120 107 103 98 $1,650 100 $1,512 $1,450 $1,337 80 $1,250 $1,174 $1,050 $1,021 Average Spend per Buyer Number of Buyers 60 $877 $850 40 $650 20 $450 0 $250 2005 2006 2007 2008 2009 Avg Spend/Buyer Internet Buyers (in Millions) Source: eMarketer.com 1 Internet buyer spends average US$1512 annually
Summary of advantages • Global audience 24X7 • Maximum selling opportunity • No middleman lowers cost • Fast & convenient business administration • Marketplace, Payment solution & LogisticseBay, an efficient and effective online marketplacePayPal, a secure and efficient payment solutionReliable logistics that deliver worldwide • Potential B2B + B2C + C2C opportunities
Trusted Marketplace: • Unparalleled trust and safety practices • eBay’s feedback system builds trust within the community • Over 2,000 employees dedicated to member safety • How eBay started: • Company founder Pierre Omidyar’s first listing on eBay was his broken laser pointer (not a Pez dispenser!) More than 1.3 million sellers around the world use eBay as a primary or secondary source of income (Source: ACNielsen International Research, 2006) It all started with a broken laser pointer …
Provide a global online trading platform where practically anyone can trade practically anything eBay’s Vision
Europe Austria France Ireland Netherlands Spain Sweden Turkey globalpresence In 39 markets Joint Venture Belgium Germany Italy Poland Switzerland UK Investments eBay sites Commercial Agreements Americas USA Canada Argentina Brazil Chile Colombia Costa Rica Dominican Ecuador Mexico Panama Peru Uruguay Venezuela CBT Portals Asia Pacific Australia China Japan Hong Kong India Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam * As of Jun 30, 2007 International presence in 39 countries You only need ONE eBay ID to have business presence in all 39 countries!
eBay’s key marketplaces in S.E.A that sell to the world eBay has been in South East Asia since 2003…
$25.3B in Q209 alone Gross Merchandise Volume (GMV) $60B 35% CAGR $3B 1999 2008 eBay is a large and growing marketplace • 14% share of global e-commerce • 88.4M active members in 39 mkts • CBT accounted for 17% of GMV • US$2,000 GMV per second • 25M+ sellers, 150M+ live listings • 150M+ unique visitors; 3M items bought daily; 50K categories
How does eBay work? Advertise your product on eBay eBay has so many potential buyers(3M items bought daily) Buyers see your item, agrees with the price and buys your item You send the product out to the Buyer Buyer pays you through PayPal
Trading Velocity On an average day… … A piece of jewelry sells every 27 seconds in Thailand…
A Malaysian eBay business sells to the world … 5 hobby/craft items sell every 10 minutes … 14 jewellery / watches are sold every hour … 438 items of clothing/accessory are sold every day The most expensive item sold on eBay from Malaysia was a Proton Perdana 2.0 for US$25,900 bought by a buyer in UK.
So why should I start my business channel on eBay? 88.4 Million Active Users and growing Largest Global Marketplace with presence in over 39 countries Low cost to start and operate Trusted, easy & convenient 24hrs a day x 7days a week Flexibility and control Sell almost anything on 50k different product categories Most explosive growth industry
4 steps to start selling internationally on eBay 1. REGISTRATION 2. LISTING 4. SHIPPING 3. RECEIVE PAYMENT • Register an eBay ID • Set up a Business Account • Set up a PayPal Business Account • Get PayPal Verified and linked • Include shipping and handling information • Include postage time • Prepare product description • Prepare digital photo • Include payment information • PayPal is eBay’s payment method Business Research (Keywords, Products, Competitors, Market Practices) Observe eBay policies Provide excellent customer support
Accept your payments through PayPal! Accepting payments through PayPal Trade Ship Custom logistic arrangements and shipping discounts with global carriers such as DHL and UPS
Who is PayPal? An eBay company founded in 1998 International and Asia HQs are in Singapore The global leader in online payment solutions Enabling any individual or business with an email address to securely, easily and quickly send and receive money online Processing over US$60 billion in payment volumes in 2008 Representing 9% of Global eCommerce & 15% of US eCommerce The preferred payment method on eBay The Vision: Borderless Payments: Where online inter-country payment is as easy and safe as domestic
What Is PayPal? The safer, easier way to pay online without revealing or exposing your debit/credit card details to the seller. • FREE Registration at www.paypal.com • Buy & Sell in 190 Markets & 24 Currencies including the Malaysian Ringgit. • Get paid fast & instant in multiple currencies. No need to wait for money orders or cheques. • YES, PayPal IS ACCEPTED IN MALAYSIA NOW!
Be part of the growing global PayPal community PayPal localized PayPal available + withdrawal to local bank account or via check PayPal send money A global opportunity for your business: • 190 countries and regions • Over 200 million users • 24 currencies • Available in 39 eBay marketplaces & 1000s of merchant/retail websites
eBay + PayPal: A dominant force in global e-Commerce network effect PayPal and eBay facilitate the export and import of goods worldwide in multiple languages and multiple currencies trading velocity It increases thevelocity of trade while enhancing Trust & Safety and achieving critical mass of online shopping
PayPal helps you increase your profits Did you know?* PayPal…. • Millions of online shoppers… • Online spending in Europe to rise by 113% or US$201B by 2009 Attracts new buyers • 80% of buyers more likely to buy again if PayPal is offered Drives repeat customers Increases Sales • 16.7% higher selling prices on eBay • 20% increase in successful sales • 5% more bids on your items Converts more bids • 4 times less likely to have a dispute • Average 43% lower Unpaid Item rates Lowers risk of fraud *Sources include: eBay Insights and Analytics Group, seller surveys, etc.
4 more reasons why successful sellers use PayPal • EASY • Integrated with eBay • Centralized reports to track profits • Free auction tools – saves you time! • COST EFFECTIVE • All-in-one solution • No set up or monthly fees • Pay only when you receive money • FAST • Immediate account set up • Get paid immediately • Ship items faster • Withdraw payments quickly • SECURE • Fewer fraudulent transactions • Industry-leading fraud management • No risk with financial data • Buyer verification • Peace of mind
Successful Malaysian eBay Business Owners expand internationally
Lets compare eBay and other business channels. There is no conflicts to have all 3 business channels to boost your sales!
eBay covers your whole product lifecycle Product launches Limited runs New - in-season Returns Unique Collectible Closeouts in-season retail end-of-life used/vintage new/scarce • Acquire new consumer and business customers • Test demand for new products • Sell more with less inventory (turn inventory in about 2 weeks) • Increase sales of in-season products • Get more for product returns • Liquidate out-of-season stock • Move items that aren’t sellingthrough other channels
