Employee Recruitment and Selection

1. Chapter 4 Employee Recruitment and Selection

2. Employee Recruitment and Selection • Two important tasks in hospitality industry: • Securing and keeping an adequate customer base • Securing and keeping an adequate number of qualified employees to serve the customer base

3. Employee Recruitment and Selection • Legal Constraints • Economic Constraints • Industry Constraints Factors Affecting Recruiting Efforts:

4. Employee Recruitment and Selection • Organizational Constraints • Position Constraints Factors Affecting Recruiting Efforts:

5. Employee Recruitment and Selection Unemployment rate: A government statistic that measures the percentage of workers who are not employed, but who are seeking work. The unemployment rate is defined as the number of persons in a community or other designated area expressed as a percentage of the defined area’s entire labor force. Factors Affecting Recruiting Efforts:

6. The Search for Qualified Employees • Entry-level: The position in which an individual starts their career with a hospitality organization.

7. The Search for Qualified Employees • Internal search: A promotion-from-within approach utilized when seeking qualified job applicants. • Promote-from-within: An organizational philosophy that, whenever practical, an organization will fill its higher level job vacancies with its current lower-level employees.

8. The Search for Qualified Employees Advantages of Internal Recruitment: • Builds employee morale • Can be initiated very quickly • Improves the probability of making a good selection • Less costly than initiating external or outsourced searches

9. The Search for Qualified Employees Advantages of Internal Recruitment: • Results in reduced training time and less training costs • Encourages talented individuals to stay with the organization • Looked upon favorably by the EEOC

10. The Search for Qualified Employees Disadvantages of Internal Recruitment: • Inbreeding and lack of new ideas • Resentment among employees • Increased recruitment and training efforts will result when a position is filled internally because the position vacated by the promoted employee must also be filled with a new staff member

11. The Search for Qualified Employees • Employee referral: A recommendation about a potential applicant that is provided by a current employee. • Nepotism: Favoritism in employment based upon kinship.

12. The Search for Qualified Employees • External search: An approach to seeking job applicants which focuses primarily on those candidates who are not currently employed by the organization.

13. The Search for Qualified Employees Strategies for external recruiting: • Advertisements Blind Ad: A job advertisement that does not identify the advertising organization. Also known as a blind-box ad. • Internet Advertisements

14. The Search for Qualified Employees Strategies for external recruiting: • Public employment assistance agencies Unemployment benefits: Monetary and non-monetary resources given to those who are jobless but who are actively seeking work.

15. The Search for Qualified Employees Strategies for external recruiting: • Private employment assistance agencies • Educational Institutions • Unsolicited applications

16. The Search for Qualified Employees • Outsourced Search: A search for job candidates that is performed by a professional company specializing in employee searches. • Executive Search: A private employment agency that specializes in identifying candidates for management positions.

17. Factors Affecting Selection Efforts Major selection activities: • Application At will (employment): an employment relationship in which either party can, at any time, terminate the relationship with no liability.

18. Factors Affecting Selection Efforts Major selection activities: • Testing • Skills tests • Psychological tests • Drug screening tests

19. Factors Affecting Selection Efforts Major selection activities: • Background checks • Criminal History • Credit Reports • Driving Records • Academic Credentials and Licenses

20. Factors Affecting Selection Efforts Major selection activities: • References Defamation: False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings, or otherwise suffer a damaged reputation.

21. Factors Affecting Selection Efforts • Negligent hiring: Failure on the part of an employer to exercise reasonable care in the selection of employees. • Negligent retention: Retaining an employee after the employer became aware of an employee's unsuitability for a job, thereby failing to act on that knowledge.

22. Factors Affecting Selection Efforts Job Offers • Employment Agreement: The terms of the employment relationship between an employer and employee that specify the rights and obligations of each party to the agreement. • Offer letter: A proposal by an employer to a prospective employee that specifies the terms of employment. A legally valid acceptance of the offer will create a binding employment contract.