Recruitment and selection
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Recruitment and Selection. Objective of Today’s Session . Understand the recruitment process Get tips on how to write resume, how to pass written assessment and what the competency based interview is about. Steps of Recruitment Process in UN.

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Objective of today s session
Objective of Today’s Session

  • Understand the recruitment process

  • Get tips on how to write resume, how to pass written assessment and what the competency based interview is about

Steps of recruitment process in un
Steps of Recruitment Process in UN

Recruitment is financial and legal commitment for UN

Job Description




Tech. Tests



Unit Mng. App.

RC Approval



Not mandatory for all recruitment

Note: Only FTA appointments be cleared by Compliance Review Body/Committee/Panel

Applications within un system
Applications within UN system

UNDP (United Nations Development Programme)



ICSC (International Civil Service Commission)

UN (United Nations Secretariat)

UNFPA (United Nations Population Fund)

Applications within un system1
Applications within UN system


UNESCO - UN Educational, Scientific & Cultural Organiz.

FAO - Food & Agricultural Organization


Application resume
Application - Resume

  • Language in the resume should be aligned with the position for which you applied

  • Write your accomplishments in a way that demonstrates expertise:

    E.g.: Increased sales from $ 500 000 to $ 2 million in two years

  • Use action verbs: accomplished, achieved, improved, produced, solved, trained

  • Use the language, your audience understand:

    E.g. if you apply for a job in private sector, ‘de-UN’ the language

Application resume1
Application - Resume

  • Remember, less is more – your resume should send a message that you are a focused and precise person

  • Be careful about spelling mistakes – remember to use F7 key

  • In case of application for another UN agency, prepare your updated P11

Role play resume
Role Play - Resume

Let’s look at one person’s work history and two different resumes

Written assessment tips
Written Assessment - Tips

  • Most of the written assessments have a time limit – set up the alarm clock!

  • Upon receipt of the written assessment, confirm it’s receipt

  • Send the written assessment by the time you requested

  • Do not copy/paste phrases – this might be considered plagiarism

  • Once you send the assessment back to your facilitator, ask for the confirmation of its delivery


Competency-Based Interviewing

‘Past behaviour is the best indicator of future performance’

What is competency
What Is Competency?

A competency can be defined as a cluster of the knowledge, skills and attributes (KSA) or personal characteristics an individual must possess and appropriately use for optimum success performing specified work.

E.g. for Team Lead - Leadership

Competency paradigm
Competency Paradigm







Undp competency framework
UNDP Competency Framework

Core Competencies

Applicable to All Staff of the Organization

Functional Competencies

Applicable to All Staff of A Functional Stream

4 Levels



UN Coordination








Team Leader

Team Leader



Undp competency framework1
UNDP Competency Framework





Core Competency

Working in Teams

Builds effective


Acts as a team


Functional Competency


Strategic Partnership


Initiatives with



database of


Why is undp competency framework important
Why is UNDP Competency Framework Important?










Are these questions right
Are these questions right?

The recruitment unit in UNDP Iraq prepared the Interview Package and requested on of the secretaries to copy them for each interview panel members. However the Secretary just found out she won the lottery and was so happy that she left the office to tell her family. In all the excitement, the interview questions got mixed up.


  • Prior to the Interview

  • Introduction at the Interview

  • During the Interview

  • Closure of the Interview

Prior to the interview
Prior to the Interview

  • Take some time to learn what the organization is looking for

  • Study the job description (many organizations identify competencies required in the vacancy announcement)

    In case, there are no competencies stated, do the following:

  • Think about the obvious competencies for the position

  • Look at advertisements & postings from competitors

  • Compile a list of competencies from other sources

During the interview
During the Interview

The Interviewers are looking for:

  • Do you have experience and education for the work?

  • Will you do the job? Do you have motivation? Are you disciplined?

  • How do you fit with the team, people, department, organization.

    The role of the interviewers is to probe, so in case they ask you the same question again, do not panic!

During the interview a
During the Interview - (a)

The Panel will be asking/probing using technique CAR


  • Context: Get an overview of the situation: what the situation was about, how he/she first got involved, what were the key events and the time frame

  • Actions: Cover significant events, refer back to notes to keep on track, ask for specific instances (‘is there one meeting in particular that stand out that you could tell me about?’)

  • Results: Get the outcome, impact or results: ask questions such as how did it turn out? What was the final result

    Note: do not panic if the panel asks you about your thoughts, feelings, lessons learnt

During the interview b follow up questions
During the Interview – (b) – follow-up questions

e.g. Original Question:

‘Give me an example of a time when you were unable to meet your goals. What did you do?’

Follow-up Questions:

  • ‘Tell me more about_______?’

  • ‘What made _________ an important issue?’

  • ‘How prepared were you to__________?’

  • ‘What were some concerns about _______?’

  • ‘How did you feel about ___________?’

During the interview c
During the Interview – (c)

Tips how to answer:

  • Listen well and answer the question being asked. In case a question has more sub-questions, answer all sub-question

  • Answer follow-up questions

  • At the end of each question, ask whether you replied to their question or whether the Panel wishes to get more details

  • Prioritize the answer, present most critical aspects first

Telephone interview
Telephone Interview

  • Make sure that you can hear all of the panel members

  • Provide a back-up telephone number in advance

  • In case you do not understand the question because of delays in connection, ask for the repetition of the question

  • In case the interview panel is located in a different time zone, check upfront appropriate ‘time difference’

Closing the interview
Closing the Interview

  • Thank to everybody for their time

  • Ask questions related to selection process and time frame

  • Ask questions related to the position

Other important tips
Other Important Tips

  • Wear clothes that are conservative

  • Do not take notes during the Interview (unless it is a phone interview)

  • Arrive 5-10 minutes early

  • Be professional and discreet when talking about your past employers