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Towards seamless public service delivery – Building a Single System of Public Administration & Management . A Presentation to the Local Government Capacity Building Summer School 2005 Programme 11 October 2005 Sandton. Context: developmental state.

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Towards seamless public service delivery – Building a Single System of Public Administration & Management

A Presentation to the Local Government Capacity Building Summer School 2005 Programme

11 October 2005

Sandton

context developmental state
Context: developmental state
  • RSA as developmental state characterised by the following:
    • People-centred state machinery
    • Intervening in the economy to promote growth
    • Promoting sustainable development-bridging the gap between 1st & 2nd economy
    • Co-operative governance & popular participation
principles seamless public service delivery
Principles: Seamless Public Service Delivery
  • Chapter 3, RSA Constitution, 1996
    • National, provincial and local spheres are distinctive, interdependent and interrelated
    • Spheres of government must cooperate with one another to provide coherent government
  • Chapter 10, RSA Constitution, 1996 – basic values and principles governing public administration
    • Efficient, economic and effective use of resources (service delivery improvement)
    • Development orientation
    • Responsiveness, accountability, fairness and transparency
    • Good human resource management (utilisation of capacity)
service delivery challenges
Service delivery challenges
  • Apartheid inheritance
    • Historical service delivery backlogs, esp. 2nd economy
    • Community dissatisfaction due poor service delivery, e.g. recent protests in the Free State
    • Lack of institutional capacity,especially at service delivery institutions and local government
  • Corporate governance
    • Public entities not aligned to government objectives
    • Accountability needs to be strengthened
service delivery challenges5
Service delivery challenges
  • Fragmentation of service delivery
    • Lack of integration and poor coordination between departments and between spheres
    • Inconvenience for citizens having to travel far and to many service delivery points
  • Mobility of staff
    • Difficult to move functions and staff to the appropriate levels
    • Difficult to move skilled managers to where they are needed
goal of seamless public service
Goal of seamless public service
  • Efficient, effective, responsive, representative, accountable and accessible institutions
  • Improved coordination between spheres of government and public entities
  • Improved service delivery through integration
    • To provide service users with a single window for their service needs
    • To locate the service delivery site close to the people where they live
    • Special emphasis on poor urban and rural communities (formerly marginalised)
current initiatives integrated service delivery
Current initiatives – Integrated service delivery
  • Multi-Purpose Community Centres
    • Provide a range of services from a single point
    • Services from national, provincial and local government
    • Located close to the people
  • Batho Pele Gateway portal
    • Information on government services online
    • Made available at “General Services Counters” at MPCCs
    • Also available at Post Office
  • Community development workers
    • Facilitating access to government services, benefits and economic opportunities
current initiatives conditions of service
Current initiatives – Conditions of service
  • Comparative study of conditions of service in local government and public service
    • Many disparities between public service and local government, and within local government
  • Rationalisation of conditions of service by local government
    • Job evaluation, 10 pay scales, working towards single pension fund and medical aid scheme
current initiatives intergovernmental relations
Current initiatives – Intergovernmental relations
  • Harmonisation of planning of the three spheres
  • Intergovernmental Relations Framework Bill
    • Formalises intergovernmental structures eg PCC, Minmecs
    • Provides procedures for settling of disputes
  • Assignment Framework
    • Procedures for the assignment of powers and functions to local government
  • Transfer framework
    • Procedures to facilitate the transfer of personnel between spheres
current initiatives public entities
Current initiatives – Public entities
  • Review of public entities
    • Coherent policy framework governing public entities
      • Classification framework (corporate forms)
      • Corporate governance (procurement procedures, human resource practices, financial management etc)
    • Proposals to facilitate mobility between public entities and spheres of government
current initiatives batho pele and popular participation
Current initiatives – Batho Pele and popular participation
  • Batho Pele
    • Front-office improvements: signage, nametags
    • Extending office hours
    • Unannounced visits
    • Project Khaedu – exposing SMS to coalface
  • Participation
    • Izimbizo: national, provincial and local
    • DPLG developed model for community participation
    • Ward committees
    • Preparation of IDPs
implementation proposals
Implementation proposals

Develop overarching legislation

  • Scope of Coverage:-
    • three spheres of Government
    • public entities – national, provincial and local
    • Administrative support to Constitutional institutions
    • Identified State owned Enterprises
  • Location of the responsibility for public administration
    • HR matters located in a single central department
  • Enforcement authority
    • Identify authority within government
    • Define sanctions for non-compliance
implementation proposals13
Implementation proposals
  • Develop overarching legislation
    • Setting norms and minimum standards
    • Providing for sector differentiation
    • Transfer of functions and staff addressed
    • Delegation of responsibility and devolution of authority to appropriate levels
    • Specific chapter for senior management
implementation proposals14
Implementation proposals
  • Human resource management
    • Common HR systems
    • Recruitment and selection procedures
    • Human resource strategies
    • Skills database
  • Remuneration and conditions of service
    • Apply principles of job evaluation
    • Common remuneration principles in a wage policy
    • Common set of conditions of service
    • Mandatory pension and medical aid arrangement
implementation proposals15
Implementation proposals
  • Collective bargaining and labour relations
    • National framework – transversal and sector-specific issues
  • Ethics
    • Code of Conduct extended to all employees
  • Funding arrangements
    • Investigation into support for struggling municipalities
challenge for hrd
CHALLENGE FOR HRD
  • Alignment of HRD strategies
    • - Provincial Growth and Dev Plans
    • - Integrated Developmental Plans
    • - National Skills Development Strategy
  • - Education and Training across the Spheres
    • scarce and critical skills, redeployment
    • - Induction and orientation programmes
    • - Working in cross cutting projects
    • - Community inter-action