Tom Peters’EXCELLENCE. ALWAYS.Talent.Time.Society for Human Resource ManagementEl Conquistador Resort/28September2006
“There is no job that is America’s God-given right anymore.”—Carly Fiorina/HP/January2004
“One Singaporean worker costs as much as …3 … in Malaysia8 … in Thailand13 … in China18 … in India.”Source: The Straits Times/2003
SpainPortugalItalyIrelandSingapore TaiwanThailandMalaysiaSingapore PhilippinesUAEOmanChileBotswanaRomaniaNew Zealand
“THE FUTURE BELONGS TO … SMALL POPULATIONS … WHO BUILD EMPIRESOF THEMIND … AND WHO IGNORE THE TEMPTATION OF—OR DO NOT HAVE THE OPTION OF—EXPLOITING NATURAL RESOURCES.”Source: Juan Enriquez/Asthe Future Catches You
“If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin
Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”—Dee Hock
EnthusiasmEnergyExuberanceVoracious CuriosityIrritability/Dis-satisfaction artistic inclination RelentlessnessSelf-reliance“Closer” (Execution) engagementexcellence
Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”
ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields$85,000EI: $10,000 yields$140,050*Forbes/Excellence Index/Basket of 32 publicly traded stocks
Hardball: Are You Playing to Play or Playing to Win?by George Stalk & Rob Lachenauer/HBS Press“The winners in business have always played hardball.” “Unleash massive and overwhelming force.” “Exploit anomalies.” “Threaten your competitor’s profit sanctuaries.” “Entice your competitor into retreat.”Approximately640 Index entries: Customer/s (service, retention, loyalty),4. People (employees, motivation, morale, worker/s),0. Innovation (product development, research & development, new products),0.
“In the end, management doesn’t change culture. Management invitesthe workforce itself to change the culture.”—Lou Gerstner
The Peters Principles:Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.
Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners
“To me business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson
HTSH/Hands That Shape Humanity: Engage!*Commit! Engage! Try! Fail! Get up! Try again! Fail again! Try again! But never, ever stop moving on! Progress for humanity is engendered by those who join and savor the fray by giving one hundred percent of themselves to their dreams! Not by those timid souls who remain glued to the sidelines, stifled by tradition, and fearful of losing face or giving offense to the reigning authorities.Key words:Commit! Engage! Try! Fail! Persist!*HTST/Hands That Shape Humanity, Tom Peters’ contribution to a Bishop Tutu Foundation exhibit
“The Firststep in a ‘dramatic’ ‘organizational change program’ is obvious—dramaticpersonal change!”—RG
“Work on me first.”—Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler/Crucial Conversations
“That’s a very diverse* team.” —Patrick Cescau, CEO, Unilever** *1 of 14 Board of Directors members is a woman (not an exec); 2 of 7 Exec Team members are … Indians.(Source: FT/24-25 June.) **Approximately 85% of Unilever’s products are purchased by … women.
“That’s a VERY diverse team.” —Patrick Cescau, CEO, Unilever* ** *1 of 14 Board of Directors members is a woman (not an exec); 2 of 7 Exec Team members are … Indians. (Source: FT/24-25 June.) **Approximately 85% of Unilever’s products are purchased by … women.
“That’s aVERYsick man.” —Tom Peters
“To be a leader in consumer products, it’s critical to have leaders who represent the population we serve.”—Steve Reinemund/PepsiCo
“Sheknows more about the [Volvo] than the salesman who greets her at the door. But how is she treated? As if she has a low IQ , is slightly hard of hearing , and really has no right to be buying a luxury car; and if she brought a male friend with her, odds are 10:1 that the clueless salesperson spent most of his time speaking to him .”—Selling to Men, Selling to Women, Jeffery Tobias Halter