Language and nonverbal communication
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Language and Nonverbal Communication - PowerPoint PPT Presentation

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Language and Nonverbal Communication. “I’m sorry, but your position has been redeployed…”. Initial Thoughts on Language. There is no transparent language, it is all a process of translation

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Language and nonverbal communication l.jpg

Language and Nonverbal Communication

“I’m sorry, but your position has been redeployed…”

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Initial Thoughts on Language

  • There is no transparent language, it is all a process of translation

  • Our understanding of language is hampered by the container fallacy--we treat words as if they contain meaning, in fact, people contain meanings

  • Meanings can be denotative or connotative

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  • Defined as the language of a specialized community--computer techs, pilots, skateboarders, etc.

  • Advantages

    --promotes efficiency

    --promotes group cohesion

  • Disadvantages

    --the problem of mystification

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  • defined as the intentional or unintentional use of words to mask the potential emotional impact of language

  • examples


    --losing your job

  • potential impact--far less shared meaning

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Verbal vs. Nonverbal

  • Compared to Verbal Communication, Nonverbal is:

    • Less discrete

    • More vulnerable to misunderstanding

    • More likely to be context dependent

    • More likely to contain the truth

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Classes of Nonverbal Communication

  • Kinesics--movement, generally

  • Oculesics--eye movement

  • Objectics (Artifacts)--clothing, jewelry

  • Vocalics--vocal qualities

  • Chronemics--time

  • Proxemics--space

  • Haptics--touch

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Types of Gestures

  • Emblems--stand alone, replacement

  • Illustrators--additional message

  • Regulators--affect verbal behavior

  • Adaptors--stress indicators

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  • Dress for Success and other lies

  • Casual days and what they mean

  • Policies on jewelry and piercings

  • Cubicle decoration and nesting

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Office Proxemics

  • Personal space and distance

  • Office size

  • Office orientation

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Chronemics and Vocalics

  • Time as an arbitrary human creation

  • Monochronic and polychronic cultures

  • Vocal qualities and the latent message

  • Speed, pitch, breathiness, nasality, etc.

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Mid Term #1

  • All lecture material is fair game!

  • Chapters in Dodd: 1, 2, 4, 8, 9, 11, 12, 13

  • Any concept or theory discussed in Dodd in a significant manner (separate section or bolded item) is fair game, even if not discussed in class.

  • Remember to bring a #2 pencil and 882 form

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Sample Mid Term Q #1

  • Which of the following theorists is most closely associated with bureaucratic management theory?

    a) Henri Fayol

    b) Douglas McGregor

    c) Katz and Kahn

    d) Max Weber

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Sample Question #2

  • Polysemy is most clearly connected with which element of the contemporary communication model described in class?

    a) noise

    b) channel

    c) decoding

    d) none of the above

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Sample Question #3

The most appropriate leadership style for a group task that is relatively simple, the group members relatively unskilled and time for action limited would be:

a) laissez-faire

b) democratic

c) autocratic

d) contingent

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Sample Question #4

Dodd uses a different name for the leadership style that Burnett called laissez-faire. Dodd called it:

a) reluctant leadership

b) leader-less leadership

c) contingent leadership

d) negligent leadership