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Nonverbal Communication

Nonverbal Communication

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Nonverbal Communication

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  1. Nonverbal Communication

  2. “ The superior man is modest in his speech, but exceeds in his actions.” Confucius

  3. Research • Albert Mehrabian • 7% words • 38% tone and inflection • 55% facial expression, body position and gestures

  4. Nonverbal Communication • Unwritten and unspoken messages • Eye contact • Facial expression • Body movements • Space • Time • Distance • Appearance

  5. Functions • Complement the message • Reinforce and call attention to • Replacement • Controls and regulates • Contradicts

  6. Forms of Nonverbal Communication • Appearance • Dress code • Watches

  7. Forms of Nonverbal Communication • Facial expressions • Anger • Sadness • Fear • Enjoyment • Love • Surprise • Disgust • Shame

  8. Forms of Nonverbal Communication • Eye contact • Maintaining • Deceiving • Prolonged • Cultural implications

  9. Forms of Nonverbal Communication • Posture • Confidence • Shyness • Tension or relaxation • Showing attentiveness to speaker

  10. Forms of Nonverbal Communication • Gestures • Learned behaviors • Mirroring others • Cultural differences

  11. Forms of Nonverbal Communication • Time • Scheduling of time • Meetings • Punctuality • Time allotted for projects

  12. Forms of Nonverbal Communication • Space • Location of office • Size of furniture • Arrangement of furniture • Barrier • Inviting • Display of personal items • Where you sit

  13. Forms of Nonverbal Communication • Distance (Proxemics) • Intimate zone: • 1 to 1 ½ feet • Personal Zone: • 1 ½ to 4 feet • Social Zone: • 4 to 12 feet • Public Zone: • 12 or more feet • Edward T. Hall, Anthropologist

  14. Forms of Nonverbal Communication • Territory • View certain areas as our own • Be aware of zones of privacy

  15. Forms of Nonverbal Communication • Appearance of Business Documents • Looks can give a positive or negative effect • Emails • Format, organization, readability and accuracy

  16. Seating Dynamics • Cooperation • Communication • Competition • Noncommunication

  17. Presentations • Appearance • Body language • Move around • Facial expressions

  18. References • Mary Ellen Guffey Business Communication, (Thomson Publishing Ohio) p. 79-81, 83-86, and 497. • Richard Daft, The Leadership Experience, (Thomson Publishing Ohio) p.144-345. • Debra L. Nelson and James Campbell Quick Organizational Behavior, (Thomson Ohio) p. 256-257/