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Listening and Nonverbal Communication

Explore the nuances of effective listening and nonverbal communication, debunking misconceptions and understanding the impact of cultural differences. Learn how to improve active listening skills and interpret nonverbal cues for better interpersonal connections.

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Listening and Nonverbal Communication

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  1. Listening and Nonverbal Communication Includes information from Guffey Ch 3

  2. Listening

  3. Discussion: Communication Matters • The “Cool Hand Luke” Theory of Project Communication • Which of the barriers to effective listening is a particular challenge for you? • Which of the techniques listed to improve listening skills do you think will help you with this challenge?

  4. Misconceptions About Listening • Listening is an automatic reflex. Fact:Listening is a conscious, selective process; hearing is an involuntary act. • Competence in listening develops naturally.Fact: Untrained people listen at only 25% efficiency (most practice merely reinforces bad habits). • Speakers are able to command listening.Fact:Speakers cannot make a person really listen. • Speakers are totally responsible for communication success.Fact:Communication is a two-way street.

  5. Active Listening Behaviors Source: Based on P.L. Hunsaker, Training in Management Skills (Upper Saddle River, NJ: Prentice Hall, 2001). Exhibit 11.3

  6. Listening by Type (Type Reporter Sept 2007)

  7. Exercise • Communication Chain

  8. Non Verbal Communicaton

  9. Discussion • Give an example of when a verbal and nonverbal message disagreed, which message did you consider to be more truthful? • Judging faces

  10. Non-verbal Communication Body language conveys: • How much you like someone • How interested you are in their views • Relative perceived status

  11. Non-Verbal Communicaiton 93% of communication is non-verbal • Visual (body language) • Tactile (use of touch) • Vocal (tone) • Use of time, space, image • Arriving late • Invading space, office set-up • Clothing, physical appearance

  12. Impact of cultural differences in non-verbal communication:

  13. Repetition/complimentary Substitution for verbal/written Contradictory Video: Silent Meeting Urinal Game Role of Non-Verbal Communication

  14. Written Non-Verbal Messages • Method of delivery • Kind of stationary • Typeface • Format • Technical correctness • Accessibility (bullets, highlighting, etc.)

  15. End

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