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Contemporary Business Writing Fundamentals of Modern Business Writing ????????????? Business Letter Writing ? - PowerPoint PPT Presentation

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Contemporary Business Writing Fundamentals of Modern Business Writing 现代商务英语写作的基本原则 Business Letter Writing 商务信函写作 Report Writing 报告写作. Business English Writing Establishing Business Relations 建立贸易关系 Inquiries and Requests 日常询盘 Replies 回复函

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Contemporary Business Writing

  • Fundamentals of Modern Business Writing


  • Business Letter Writing


  • Report Writing


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Business English Writing

Establishing Business Relations 建立贸易关系

Inquiries and Requests 日常询盘

Replies 回复函

Declining a Counteroffer 拒绝还盘

Orders 定单

Complaints and Claims 投诉与索赔

Adjustments to Claim Letters 索赔复函

Urging Establishment of Letter of Credit 催证

Invitations and Thank-you Letters 邀请函与感谢信

Notes and Announcements 便条与通知

Letters of Application 申请信

Resume 简历

Recommendation Letters 推荐信

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Establishing Business Relations建立业务关系

  • Establishing business relations is the first step in a transaction in international trade. Writing letters to new customers to establish relations is a common practice in business communications.

  • General information about a company, including the name and address, can be obtained through the following channels:

    1. Banks

    2. Chambers of commerce

    3. Advertisement in the media

    4. Commercial counselor´s office in foreign countries

    5. Exhibitions and trade affairs

  • When you write your first letter, you should tell your reader how you obtained his or her name and address, express your desire to do business and explain what you hope to buy or to sell.

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Useful Expressions

  • 一. We have your name and address from the Commercial Counselor´s Office of your embassy in Beijing and are now writing to you for the establishment of business relations.


    1. We have obtained / come to know / heard / learned your name and address from our embassy in your country.

    2. We owe your name and address / fax number / postcode / business scope / products / E-mail address to China Council for the Promotion of International Trade in Beijing.

  • 二. We have learned by courtesy of Mr.Greenhow that you are one of the leading importers of Chinese chemicals and pharmaceuticals in your country.


    例:We understood from World Bank / through the courtesy of CCPIT / on the recommendation of AerChem, Inc. / after contacting your trade delegation that you are one of the leading importers of Chinese Chemicals and Pharmaceuticals in your country.

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  • 三. Your firm has been recommended to us by Bank of China in Beijing .


    例:Your name has been introduced /suggested / brought forward / given to us by Citibank, Shenzhen office.

  • 四. We have the pleasure of introducing ourselves to you as a state-operated corporation dealing exclusively in light industrial goods. 我们有幸自荐,我们是一家专营轻工业品的国有公司。

    例:We have the pleasure to introduce

    take pleasure in introducing

    take the liberty of introducing

    avail ourselves of this opportunity to introduce

    are venturing to write to introduce

    wish to introduce

    ourselves to you as a state-operated corporation dealing in light industrial goods.

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  • 五. We are the chief cigarette packing materials exporter in Austria and are thankful to the Chinese Embassy in Vienna for giving your name.


    例:We are thankful / grateful / obliged / indebted to the Chinese Embassy in Vienna for giving us your name and address.

  • 六. Specializing in the export of Chinese arts & crafts goods, we express our desire to trade with you in this line.


    例:Specializing / Being experienced / Having been for years / Dealing exclusively in the export of Chinese............

  • 七. It is hoped that by our joint efforts we can promote business as well as friendship.


    例:It is hoped that through our endeavors / to our mutual benefit / for our common interests we can promote........

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结 束 语

  • We look forward to your favorable reply.


    例:we await / appreciate / expect / anticipate / hope to receive your favorable reply.

  • We shall be grateful/ obliged / glad / thankful if you will reply at an early date.


  • Your early reply / prompt attention / immediate response / favorable answer will be highly appreciated.


  • We await your further news with interest.


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Sample Letters for Establishing Business Relations

Dears Sirs,

Your name and address have been given to us by the Hongkong & Shanghai Banking Corporation of Jakarts . We are now writing to you for the establishment of business relations.

We have had no contact with yout country before. In view of the developing friendly relations between our two countries, we wish to ascertain whether cooperation to the advantage of both our firms could be established. We invite you to send us details and prices, possibly also samples, of such goods as you would be interested in selling, and we shall gladly study the sales possibilities in our market . On the other hand, please favor us with a list of those goods you are interested in obtaining from us so that we might be able to quote on some and give you all the necessary information regarding supply possibilities.

Yours faithfully,

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Dear Sirs,

We owe your name and address to the Chamber of Commerce, Tokyo, who informed us that you are in the market for Personal Computers.

We are one of the largest computer manufactures in our country in our country and have been handing various kinds of computers for about 10 years. We approach you today in the hope of establishing business relations with you and expect, by our joint efforts, to enlarge our business scope.

In order to acquaint you with our business lines, we enclose a copy of our illustrated catalogue covering the main items suppliable at present. If you are interested in any of the items, please tell us by fax. We´ll give you our lowest quotations and try our best to comply with your requirements.

Our customers are always satisfied with our products and the service after the sale. We believe that you will be, too , after we do business together.

Our banker is the Bank of Tokyo, Japan. They can provide you with information about our business and finances.

We are looking forward to your early reply.

Yours faithfully,

business scope =

line of business 经营范围

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Manufacturers Write to Importers

Now more and more factories and manufacturers are allowed to sell their products

in the world market. If you are working in such an enterprise with the Government´s

approval of import and export, you will be write directly to the importers abroad for the

sale of your products without any help from an export company.

Sample Letter 1:

Dear Sirs,

We have been manufacturing this product for 20 years.

Our success in trade, which can be seen from our rapid expansion from a single factory

of medium size twenty years ago to a total number of fourteen large modern factories

situated at various places in the Pudong Development Zone today, depends entirely on

the trustworthiness of our products. Our trade name, which we value so much, will

sufficiently warrant your confidence in us.

Yours faithfully

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Complete the following sentences

一. We have the pleasure of

1. 告诉你们,我们已经与贵方代表( representative ) 取得了联系。

2. 获悉贵方对与我公司建立业务往来很感兴趣。

3. 将我公司驻沪办事处的地址及联系人告诉贵方。


二. We are appreciative of

1. 贵方有和我公司建立贸易关系的意向( intention )。

2. 贵方为促进我们双方的贸易和友谊所作的努力。

3. 贵方对此事的及时处理。

on the recommendation of..承..推荐、介绍

by courtesy of ...

through the courtesy of...承..的好意相告

三. 1. 承蒙中国银行的介绍,

2. 多亏我驻贵国使馆经参处的介绍,

3. 经汤姆和威廉姆公司推荐,

we learnt that you are the chief importer of electric appliances in your


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Translate the following letter into English

美国 J & M 有限公司已将贵公司的名称和地址告知我们,并认







………. 谨上

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Writing Guidelines

1. Generally speaking, this type of letter should include the sources of information related to

-the address, e.g. how you know his name and address;

-your intention, i.e. Why you are writing to him;

-a brief introduction of your firm, e.g. your business scope、 your branches, and also your liaison offices, if any; references as to your firm´s financial standing and credit rating, etc.

2. If you are in the market for the goods the addressee can export, you may also request for samples, price-list, catalogues, etc. Meanwhile you may state simple, clearly and concisely what you can sell.

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Report Writing 报告写作

  • Memorandum and Informal, Short Reports


  • Proposals and Formal Reports


  • Punctuation Marks


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  • 标准部分:

  • Letterhead 信头: 包括发信人公司的名称、地址、传真或电传号码。

  • Date Line 发信日期

  • Inside Address 封内收信人地址

  • Salutation 对收信人的尊称

  • Body 正文

  • Complimentary 结尾敬语

  • Signature 签名

    二. 特别部分:

  • Attention Line 制定收信人

  • Subject and Reference Lines 事由

  • Organization Name 公司名称

  • Author, Title and Department 撰稿者印刷体姓名

  • Reference Initials 主办人代号(便于考查信函的主稿人和打字人)

  • Enclosure Notation 附件注明

  • Copy Notation 复本注明(CC to Mr.Li 或 CC The Uni Trading Co.,Ltd.)

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Make corrections in the format of the following letter

Rocky Mountain High Country Realty

Mile High Building

One Denver Plaza

Denver, Colorado 80200

Pueblo, CO 81002

2009 West Prospect Street

Ms. Kim Jameston, Attorney

Dear Ms. Jameston:

We appreciate your April 23 letter concerning the failure of one of our sales

Representatives to inform your client of the possible zoning of the Blake property.

Please accept my sincere apology for not having corresponded with you sooner.

The sales..............



Residential Property

Sales Manager, Joe Crossman

Ms. Ms. Kim Jameston, Attorney

2009 West Prospect Street

Pueblo, CO 81002



Joe Crossman

Sales Manager

Residential Property

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Letterhead Systems A/S Corporation

Tel:+45 83894232 Fax:+45 83894234 Web Site:


Dateline March 23, 2004

Inside Address Mr. Jame 收信人姓名

Director of Personnel 收信人职位、头衔

Windsor Mils Inc. 单位名称

212 Magnolia Avenue 门牌号码、街道名称

Spartanburg, South Carolina 29301 城市、州、邮编

The United States of America 国家

Attention Line Attention Mr .Li (指定收信人或某个部门)

Salutation Dear Mr. Zhang

Subject Line Re / Subject: Claim No. MA-457972 信文的主旨

Body -----------------


Complimentary Close Cordially,

Organization Name Systems A/S Corporation


Author, Title Joe Grossman

Department Sales Manager

Reference Initials XYW : SH

Enclosure Notation Encl.

Copy Notation CC to Mr. Zhang

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M Corporationarch 10, 1999

Professor Fan Hong

Foreign Languages Department

Jiangxi normal University

Jiangxi, 300027

Dear Prof. FAN,

I am very interested in Business English and wish to learn more from

your lectures. This week I am going to write a letter to IBM company

Requesting information about the availability of a product. Could you

Please send me some information on the formats of the business letter?

I would be very grateful for your kind help and early reply.

Sincerely yours,


Li Ping

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Complimentary Close Corporation客套结束语

  • 亲密式:Cordially,

    Cordially yours,

    Intimately yours,

  • 普通式:Sincerely,

    Sincerely yours,

    Yours sincerely,

    Very sincerely yours,

  • 正式:Your truly, Yours faithfully,

    Very truly yours,

    Yours very truly, Faithfully yours,

  • 最正式:Respectfully,

    Respectfully yours,

    Yous respectfully,

    Very respectfully,

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作业布置 Corporation