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EOA Symposium 2010 Al Shields, Jr. FCC(SW) USN; Mr. Jerry C. Moore, Sr.

Complaint Processing Complaint Tracking. EOA Symposium 2010 Al Shields, Jr. FCC(SW) USN; Mr. Jerry C. Moore, Sr. Center for Personal and Professional Development DET West Equal Opportunity Advisors / Training Specialists (619) 556-6376 albert.shields@navy.mil jerry.c.moore1@navy.mil.

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EOA Symposium 2010 Al Shields, Jr. FCC(SW) USN; Mr. Jerry C. Moore, Sr.

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  1. Complaint ProcessingComplaint Tracking EOA Symposium 2010 Al Shields, Jr. FCC(SW) USN; Mr. Jerry C. Moore, Sr. Center for Personal and Professional Development DET West Equal Opportunity Advisors / Training Specialists (619) 556-6376 albert.shields@navy.mil jerry.c.moore1@navy.mil

  2. Discrimination & Sexual Harassment Complaints • NAVPERS 5354/2 • Made by individuals who believe they have experienced (or observed) • Sexual Harassment • Discrimination based on: • Race • Ethnicity • National origin • Sex • Religion

  3. Complaint Process-Initiating • Listen to the complaint • Ask questions/get details • Watch non-verbals • Stay non-judgmental • Focus on the complainant’s story • Clarify • Paraphrase • Summarize • Keep detailed notes

  4. Complaint Process-Initiating • Should include • all dates, times, and places the problem(s) occurred • witness names • details of what was said or done. • Give complainant a deadline. • Tell complainant to keep a log of any future incidents or contact with the accused.

  5. Complaint Process-Timelines • 60 days from the time of the alleged incident to file a formal complaint • 24 hours to submit complaint form to appropriate authority after oath has been given and assign a command advocate. • 72 hours to begin an investigation and submit an initial SITREP after a complaint is filed (This is not a separate time line from the 24 hour period). • 20 days to reach a resolution (otherwise SITREPs will be sent every 14 days). • 7 days from resolution for complainant / and or accused to request a higher-level review. • 30 to 45 days, receive feedback from complainant on the effectiveness • Commands must maintain completed complaints and investigations for 36 Months.

  6. Complaint Process-Common Errors • Timelines not followed • CMEO assigned as investigator • Failed to contact Legal/JAG for SH complaint • Investigator not advised by CMEO • Incorrect message routing • Cognizant EOA not informed • CMEO/EOA ‘siding’ with complainant

  7. Complaint Process-Tracking Techniques • Check with your cognizant EOA 1st! - system may already be in place • Communicate with Advocates - ensures complainant/accused know the status • Communicate early & often with ‘Triad’ - proper notifications, timeline maintenance

  8. Complaint Process-Appeals • If the complainant / accused is not satisfied with the outcome of the case • Forward to ISIC for consideration • If the complainant / accused is not satisfied with the ISIC’s decision • Barring new information and/or witness accounts, the NAVPERS 5354/2 process is done • Advocates should advise complainant / accused of other avenues to address appeals (NLSO/ submission of a different type offormal complaint)

  9. Complaint Process-Summary; Form Small Groups • We will now divide into Small Groups - ask the EOA’s specific questions - pick their brains for best practices - network with other CMEOs

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