Practical End User Computing

1. Practical End User Computing Featuring VMware View, ThinApp and Horizon Application Manager Josh Liebster, Sr. Systems Engineer

2. The Big Question

3. What Do You Want Your Users to Have? • Do you want them to have an OS? • Or do you want them to have apps?

4. Delivering Desktops

5. VMware View Delivers “Desktop as a Managed Service” SIMPLIFY Manage Connect View ThinApp VMware View Architecture DesktopService View ThinApp VMware View • “Persona” Management • New AV protection framework • Extension Services • Performance and Capacity Management App CatalogService End Users VMware View Manager Users, Desktops, Apps, Data Policies VMware View Composer VMware View Clients VMware ThinApp Secure UniversalAccess DataService

6. View and ThinApp: Deliver Desktops as a Managed Service SIMPLIFY Manage Connect View DesktopService View View Broker App CatalogService End Users Users, Desktops, Apps, Data Policies Secure UniversalAccess DataService

7. VMware View Solution Overview CONNECT MANAGE SIMPLIFY • View with PCoIP • PCoIP Optimization Controls • View Clients • View Media Services • Continuity Services • vSphere for Desktop • vCenter for Desktop • View Storage Accelerator • View Manager • View Composer • ThinApp • Persona Management • Extension Services • vShield Endpoint • vCenter Operations Manager for View

8. Flexible and Dynamic IT Infrastructure

9. VMware vSphere and vCenter Server Enable business agility and cloud service levels Details • Tight integration with vSphere • DRS allocates resources on demand • Fault Tolerance and High Availability • Auto-deploy ESX hosts Benefits • Standardize on the leading Cloud Infrastructure platform • Easily scale to 10’s or 1000’s of desktops • Deliver business agility • Protect and recover quickly from downtime • Improve service levels • Ensure optimal desktop performance

10. View Storage Accelerator *new* Optimize storage and improve desktop performance Overview • In-memory cache of common block reads • Applicable to all types of desktops • Completely transparent to the guest • 100% server based • No special array technology needed Benefits • Reduce storage cost • Decrease peak IOPS load on storage • Ensure consistent user experience by handling worst case usage • Allow larger client scale on same resources

11. Sample Data: Windows 7 – Single host boot storm • ~80% reduction in peak IOPS • ~45% reduction in average IOPS • ~65% reduction in peak throughput • ~25% reduction in average throughput

12. Secure and Control Your Cloud

13. View Manager Simplify management with a unified console Details • Simple management console • Visibility to desktop environment through single dashboard interface • Manage users, data and settings through administrative interface • Improved Admin UI response time *new* Benefits • Centralized desktop management • Streamline tasks from hours to minutes • Easily apply desktop policy or application access to users or groups • Trouble shoot issues and monitor issues

14. View Manager Flexible desktop provisioning to quickly respond to changing needs Details • Create new desktops from templates • Automate provisioning of desktops from a centralized location • Set group policies to assign end-point to virtual desktop View Manager Benefits • Reduce complexity and increase consistency • Minimize time to create new desktops • Rapidly respond to business needs • Quickly entitle is or disable users and groups VM Template vCenter Server

15. ThinApp Minimize application conflicts and reduce costs Details Operating System • Decouples applications from OS • Encapsulates data and applications into an executable file • Agentless architecture Application Application App Files App Files Benefits Application sandbox Application sandbox • Simplify patching and updating by touching smaller number of images • Push out updates to thousands of desktops without disruption to the end-user • Improve performance and reduce costs VOS VOS Operating System

16. View Composer and ThinApp Streamline desktop image and application management Details • Create linked clones from master image • Separation of base OS image, user data disks and applications • Use smaller images and leverage tiered storage • Standalone View Composer Server *new* Benefits • Simplify patching and updating by touching smaller number of images • Push out updates to desktops without end-user disruption • Easily scale and manage thousands of desktop *new*

17. View Manager – Security Server Enable secure access and data protection Details • Secure data in data center • Unified access to View, Terminal Servers, Blade PCs, Phyiscal Desktops • View Security Server • 2 Factor Authentication Support • Configurable cut and paste policies Benefits • IP protected behind firewall • Ensure regulatory compliance • Single point of brokering for different types of sessions • Choices in two-factor authentication solutions *new*

18. View Persona Management Efficiently preserve user settings and reduce desktop TCO Details • Just in time retrieval of user persona • Maintain personalization between sessions on virtual and physical desktops *new* • No dependency on Roaming Profiles or extra infrastructure Benefits • Reduce desktop costs by using stateless floating desktops • Simplify management and deployment • Streamlines physical to virtual desktop migration • Give users consistent desktops • Faster log in times

19. vShield Endpoint (plus 3rd Party Vendor AV solution) Ensure desktop security and virus protection Details • Data hosted in datacenter • Secure and encrypted end point access • Configurable security settings • vShield Endpoint offloads anti-virus protection, partner integration possible AV agent agent agent agent agent agent agent agent agent agent agent agent Cloud Infrastructure Benefits • IP protected behind firewall • Visibility to maintain compliance • Choices in two-factor authentication solutions *new* • Improve performance by eliminating AV boot storms

20. Seamless End-User Experience

21. VMware View with PCoIP Display Protocol Deliver the Best End-User Desktop Experience Details • Optimized for LAN and WAN environments • Software based protocol with optional hardware acceleration • Adaptive protocol adjusts to network conditions • Progressive build of graphics Benefits • Deliver best possible desktop performance • Ensures a responsive desktop while graphics and pages are rendering • Provides end-users with the most optimal user experience

22. PCoIP Optimization Controls Adjustable setting by user, desktop or group for the best experience Details • Configurable settings by GPO • Enable or disable build to lossless • Enable Client side caching • Enable or disable build to lossless • Adjustable frame rate setting • Adjust max bandwidth per session Benefits • Flexible configurations to address a wide variety of use cases and requirements • Increase user density and scalability on the WAN • Delivers the best experience across the LAN and WAN

23. VMware View Client for Online and Mobile Access Flexible access to a desktop that follows you - Everywhere Details • View Clients for Windows, Mac and Ubuntu Linux based desktops and laptops • Windows and Linux based thin clients and zero clients • Mobile clients for iPad and Android (Google, Kindle, Cius, Android) Benefits • Securely embrace BYOD initiatives • Enable and secure tablet devices • Reduce TCO with repurposed PCs • Increase end-user flexibility with access from a wide variety of devices • Deliver a seamless end

24. View Media Services Optimize usability and end-user productivity Details • Integrated UC solution with virtual desktop • Support for software based 3D graphics (OpenGL.21, DirectX9) • Location based printing • USB and multimedia redirection *Improved* • Copy / paste between physical and virtual Benefits • Increase end-user productivity with follow me desktop and phone • Leverage existing VOIP investments • Deliver a traditional desktop experience with USB and printing support • Enable more use cases with 3D graphics requirements

25. Continuity Services Deliver a seamless, uninterrupted experience Details • Automatically detect network loss and reconnect the user session • Streamlined Login: • Single Sign-on • Enable smart and proximity cards • Enable biometric devices X Benefits • Seamless experience on unreliable networks • Decrease end-user downtime and re-login • Improves end-user productivity • Decrease login times • Support for a wide array of authentication devices and cards Username: Password: Connection Server

26. View 5.1 New Features Overview Connect • Newly implemented USB redirection stack • Radius Authentication (more options) • More clients (e.g. New Mac Clients) • PCoIP & User Experience improvements • Local Mode enhancements Manage • Admin UI Performance Enhancements • Persona Management for physical machines • Persona Management Migration tool • Support for Pre-created AD machine accounts • Large scale tuning and best practices Simplify • View Storage Accelerator • View Composer Array Integration (Tech Preview) • Cluster size expansion for NFS Datastores • Standalone View Composer Server • Customer Experience Improvement Program

27. Delivering Apps

28. VMware View and ThinApp SIMPLIFY Manage Connect View ThinApp DesktopService View ThinApp VMware View App CatalogService End Users Users, Desktops, Apps, Data Policies Secure UniversalAccess DataService

29. VMware EUC Platform for the Post-PC Era SIMPLIFY Manage Connect DesktopService Universal “Broker” of Services App CatalogService End Users Users, Desktops, Apps, Data Policies Secure UniversalAccess DataService

30. SaaS Breaks Traditional I.T. Services SaaS can for organizations into different purchase models and vehicles for every Saas, with no integration with existing purchasing and RFx processes. Corporate I.T. Business Service Management Purchasing and Contract Management Identity and Access Management Governance, Risk and Compliance Management Security Information And Event Management

31. Integrating with SaaS ISVs Enterprise Discrete APIs, each requiring point to point integration.

32. Managing the Explosion of SaaS is Hard Billing Single Sign-on Provisioning Audit

33. Managing SaaS Doesn’t Need to be Hard Billing Single Sign-on Provisioning Audit

34. Consumerization creates new problems Windows’ applications often need to be accessed on devices that do not natively support them Corporate I.T.

35. Running the Best App on the Right Device is Hard SaaS Windows Apps Android Apps iOS Apps VDI Terminal Serives

36. Horizon: Setting Application, Data, and Device Policies SIMPLIFY Manage Connect Federated Directory Services Usage Tracking & Reporting Device Policies File / Data Policies Payment Services User Entitlements, Settings, & Policies DesktopService HTML 5 Horizon App CatalogService End Users Users, Apps, Data Policies DataService Secure UniversalAccess

37. Context Aware Application Launching • Device Type + Communications Type + Location + Authentications Type = Context • Context aware app launching always present the highest quality and most secure application experience

38. Horizon Your Cloud, Your Policy. Your Choice AD Horizon Application Manager Horizon Connector Email Future SaaS Apps HR App SharePoint MSOffice App 1 App 2

39. Where are we headed for the User? My Apps, My Files, Native Device Experience

40. Thank you!