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Hannes Astok eGovernment Expert Former Member of the Estonian Parliament. eEstonia: eGovernment J ourney and C hallenges A head. Hannes Astok. 2011 – Senior eGovernment expert 2007 -2011 – Member of the Estonian Parliament

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hannes astok egovernment expert former member of the estonian parliament
Hannes Astok

eGovernment Expert

FormerMemberoftheEstonianParliament

eEstonia: eGovernment Journey and ChallengesAhead
hannes astok
Hannes Astok
  • 2011 – Senior eGovernment expert
  • 2007-2011 – Member of the Estonian Parliament
  • 2005 - Programme Director, municipal and regional eGovernance, e-Governance Academy
  • 1998-2005 Deputy Mayor, Tartu City Government
what is e governance academy
What is E-Governance Academy?
  • e-Governance Academy (eGA) is a non-profit organisation for the creation and transfer of knowledge concerning e-governance.
  • Activities:
  • Research & Analysis
  • Training
  • Consultancy

Programs:

  • Central government program
  • eDemocracy program
  • Municipal eGovernance program

www.ega.ee

population
Population
  • Population: 1.351 million
  • Area: 45,229 km
  • Population density: 30 inhabitants per km2
  • Urban population: 69.3%
  • Rural population: 30.7%
key elements of estonian egovernment
www.ega.eeKey elements of Estonian eGovernment
  • Single ID numbersforcitizens, businesses, property, etc.
  • Government interoperability environment x-road
  • Digital registries with legal meaning
  • Identificationinfrastructure: national eID and mobileID, digital signature and time stamp
  • Securecitizenportal www.eesti.ee
  • Securedocumentexchangeportal
slide9

Reform of Government Registries III

Integrated E-Government

INTEROP.

PORTAL

the reasons for success
The reasons for success
  • General consensus among main forces in Estonian society
  • Commitment of political elites
  • Supportivelegislation
  • Right mix of private and public initiative
  • Active role of government
  • Project based development
  • Little baggage of previous practices
databases
Databases
  • Almosteverygovernmentaldataistodayindigitalmode. Digitzationstarts at 1993.
  • Digitaldataisprimary, paperrecordiscopy.
  • Singleentryofthedata: on datumisonlyinonedatabase. All institutions must useinteroperability
  • Legislativebasis and thelegalmeaningofthedata.
  • Highdemandstodata security, access control, data storage and security copies quality.
slide12

Governmentinteroperability 2001

110 DB

5

1,100,000

550 org.

200 DB

~45 000

users

~ 400 000

users

13 April 2010

www.ega.ee

national chip based identity card e id 2002
National chip-based Identity Carde-ID (2002)
  • Estonian electronic ID card is the first compulsory national document.
  • It serves for visual and electronic authentication purposes.
currently as 5 april 2012
www.ega.eeCurrently as 5 April 2012
  • Active cards: 1,163,918 (86% of citizens)
  • Digital signatures: 75,5 millions
  • Electronic authentications: 131,4 millions
national chip based identity card e id
National chip-based Identity Carde-ID
  • E-ID is also:
  • E-health card
  • Driving licence
  • Bus ticket
  • i-Bank access card

Can used as:

  • Door access card
  • Library card
  • etc
mobile id 2007
MobileID (2007)

Mobile ID is development of traditional ID-card-based electronic authentication and digital signature in mobile phone

slide17

ID-card versus Mobile ID

Interneti-pank

Interneti-pank

  • ID card (PIN 1,2)
  • ID card reader
  • PC with ID card reader

and ID card

  • Mobile-ID SIM card (PIN 1,2)
  • Mobile phone
  • Any PC connected to

public Internet

governmental portal www eesti ee 2000
Governmentalportalwww.eesti.ee (2000)
  • Governmental portal is the single access point for citizens and businesses to the governmental and municipal electronic services.
  • The portal provides
  • information
  • manuals
  • downloadable and printable application forms
  • electronic on-line application forms
other components
Other components
  • Document exchange portal, allowing officials to exchange digital documents
  • High-speed data networks, mainly provided by private data companies
  • Unique standards for system architecture, allowing databases exchange data in universal digital mode
  • Security and logging systems for private data protection purposes
  • etc
internet infrastructure
Internet infrastructure
  • Internet infrastructure is provided by private companies
  • Government assistance programmes to speed up broadband infrastructure development
estwin network
EstWIN network
  • PPP – government and Telcos
  • Basic fiberoptical network to rural areas
  • Only market failure areas (no cities)
  • Connecting village and small cities centers to existing basic network
  • Service – rent of dark fibre

To be built:

  • ca 6000 km fiberoptical cables
  • ca1400 network end points (with equipment shelf)

Project schedule 2009 – 2015

Project cost ca 64 M EUR

  • EU – 90%
  • Government and partners – 10%
e cabinet
E-Cabinet
  • In August 2000, the Government of Estonia, as a world pioneer, changed its Cabinet meetings to paperless sessions using a web-based document system.
success of e tax
Success of e-tax
  • Good usability
  • Data already submitted by tax department (automated data transfer from companies)
  • Pre-filled tax declaration: you fill your application for on 5-10 minutes
  • Government promise: tax return money transfer on 5 days
slide26

Internet voting (2005)

  • January 2005 – pilot on localconsultation
  • October 2005 – municipalelections

~ 80% of voters had a chance to vote via Internet

~2% of voters used that possibility

Total internet votes 9 317

  • October 2009 – internet votinginmunicipalelections
  • Overallturnout 61%
  • ~ 85% of voters had a chance to vote via Internet
  • 9,5% of voters used that possibility
  • 15,7% of votesgivenon-line

Total internet votes 104 413

national parliamentary elections 2011
National parliamentary elections 2011
  • Eligible voters 913 346
  • Overall turnout 63,5%
  • ~ 90% of voters had a chance to vote via Internet
  • 15,3% of voters used that possibility
  • 24,3% of votes given on-line

Total internet votes counted 140 846

new challenges
New challenges
  • More services for citizens and businesses!
  • World goes mobile!
  • Social media and web 2.0
  • E-Democracy
    • On-line democracy
    • Participative democracy
the tomorrow of e government
The tomorrow of e-government
  • Integration of different levels of government in service provision
  • 24/7 government
  • “Do it yourself” government
  • Almost all applications are mobile

Some working examples of integrated

e-government:

examples of e services
Examples of e-services
  • Parential leave benefit claim
    • 18 data requests between 5 information systems + calculation = 7 documents in real life = 3 minutes data input +1 mouse click
  • ID card as a bus ticket
  • Registration of an enterprise on-line
  • Mobile parking for municipalities
  • Exam results with SMS
how to use social media web 2 0
How to use social media (web 2.0)?
  • Where people hanging in the Internet?
  • In governmental sites?
  • No! - In portals
  • In social media: Facebook, Odnoklassniki, QQ, SecondLife, Orkut, etc

Are they writing letters?

  • They are sending SMS, e-mails, chatting in MSN, calling via Skype

What is our response?

lessons learned from estonia
Lessons learned from Estonia
  • As government:
  • let the private sector take initiative
  • promote all aspects of information society
  • create and maintain the legislative framework
  • view IT developments together with public administrative reform
  • promote a project based development (more chance for self-correction, if something doesn’t work)
  • And finally, as government: take care of your culture and language (nobody else will do it for you)
thank you for attention
www.ega.eeThank you for attention!
  • Please visit:
  • www.eesti.ee
  • e-estonia.com
  • www.egov-estonia.eu
  • www.ega.ee
slide39
www.ega.ee
  • Hannes Astok
  • M +372 5091366
  • E hannes@astok.ee
  • S hannesastok