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SriTel Customer Care System

SriTel Customer Care System. GROUP E. Chanaka Siriwardena (L1) 2010/MCS071. P.H.P Indika(L2) 2010/MCS030. D.P.D. Perera 2010/MCS048. U.G.R.D. Samarasinghe 2010/MCS067. M.M.C.K Bandara 2010/MCS003. P.G.D.N Pushpakumara 2010/MCS059. A.I.S Liyanage 2010/MCS034.

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SriTel Customer Care System

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  1. SriTel Customer Care System GROUP E Chanaka Siriwardena(L1) 2010/MCS071 P.H.PIndika(L2) 2010/MCS030 D.P.D. Perera 2010/MCS048 U.G.R.D. Samarasinghe 2010/MCS067 M.M.C.KBandara 2010/MCS003 P.G.D.N Pushpakumara 2010/MCS059 A.I.S Liyanage 2010/MCS034 E.A. SamanPremathilake 2010/MCS058 R.M. Ranasinghe 2010/MCS071

  2. Introduction to the system Sri Tel Ltd (STL), is a Sri Lankan based Telecommunication company offering mobile communication services. STL is the latest entrant to an already saturated telecommunication market and is in the lookout for any opportunities to increase market share.

  3. Existing system Offers GSM / 3G based services related to voice and data Has already implemented a best-of-the-breed Provisioning System from an international telecom vendor

  4. New system Portal is to be called as “Sri-Care”. provide a state-of-the-art Internet-based Customer Care Portal for customers to configure and pay for their services.

  5. 3 Architectures of the system Three Tier Architectur Service Oriented Architecture MVC Architecture

  6. Three Tier Architectur

  7. Service Oriented Architecture

  8. MVC Architecture

  9. Demonstration of the Implemented system Create account new or any existing customer. pic1

  10. Recovering and changing passwords of the system. pic1

  11. View current and past bills. pic1 pic2

  12. Activating and deactivating of services (VAS). pic1

  13. Online bill payments using credit and debit cards. pic1

  14. Subscriptions of services. pic1

  15. Chat on-line with customer care agents to resolve problems. pic1

  16. Security

  17. Questions?

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