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HP OpenView Support & Services Organisation customer care advantage customer presentation OpenView customer care advantage agenda What is Customer Care Advantage? The need for proactive support Your OpenView account advocate Proactive service features Benefits to you

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HP OpenView

Support & Services

Organisation

customer care

advantage

customer

presentation


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OpenView

customer care advantage

agenda

  • What is Customer Care Advantage?

  • The need for proactive support

  • Your OpenView account advocate

  • Proactive service features

  • Benefits to you

  • Our commitment

  • Further information


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OpenView

customer care advantage

what is Customer Care Advantage?

OpenView Customer Care Advantage is the entry level proactive support service that offers a selective range of proactive technical services and best practices, designed specifically to support and optimise the OpenView managed IT environment.


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OpenView

customer care advantage

the need for proactive support

Customer Care Advantage supports the task of ensuring an optimum infrastructure environment, enabling you to be more confident and effective in maintaining and evolving your OpenView environment

Customer Care Advantage is designed as a proactive, affordable solution to help mid-sized organisations


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OpenView

customer care advantage

your OpenView account advocate

  • Central to this service is the role of the HP OpenView Response Center Account Advocate (HP OV RCAA).

  • Working remotely their responsibilities include:

  • Monitoring and ensuring your specific OpenView CCA support corresponds to your operational needs and service level requirements

  • Remote delivery of a range focused proactive services

  • Actively monitors and manages your reactive services


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OpenView

customer care advantage

proactive service features

  • Standard service offering:

  • Named HP OpenView Account Advocate

  • Management of your OpenView software operational profile

  • Patch bundling

  • Software class problem notification

  • Additional service options purchased on a per day basis:

  • OpenView integrity check

  • Configurable parameters check-up

  • Log file analysis


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OpenView

customer care advantage

benefits to you

  • Reduces the risk of service disruption

  • Improves the effectiveness of your OpenView software environment

  • Reduces costly downtime

  • Increases productivity of internal resources

  • Software support tailored to your environment and streamlined for maximum efficiency

  • Increases effectiveness of problem resolution


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OpenView

customer care advantage

our commitment

To provide our customers with unrivalled support and advice that maximises the use and benefits of their OpenView investments

Our customer are regularly asked to provide feedback which influences our current and future service offerings


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more information

For detailed information about the HP OpenView customer care advantage service please contact your local HP Sales representative or visit our website

www.openview.hp.com/support