Customer Care

1. Software Solutions for your IT Challenges Customer Care Author: Parisha Shah parishas@miracleatwork.com | www.miracleatwork.com

2. Benefits with Customer Care (ONLINE ) • Easily Reach to the Customers and Prospects. • Educating Customers and Prospects. • Customer Relationship Management. • Customer Grievance handling. • Organize Feedback mechanism and surveys. • Empower Sales team with Information. • Benefits for Customers. • Decreasing cost of operations for Complaints. • Fighting Competition & Generating Revenues. • Can provide good insight for purchase dept. • Other benefits. www.miracleatwork.com

3. Easily Reach Customer and Prospects Customers and prospects can • Reach the website from any where, any time ( 24x7). • Be brought to the website through internet promotions. • Be told about the latest Products. • Easily and quickly get information of their interest. • Be kept updated by periodic broadcasts. • Be easily wished greetings, send reminders, etc. • Be told about opportunities like enrolling for Service etc. • Reduce Cost of communication. • Be attracted because of this facilities. • Be won from your competitors. www.miracleatwork.com

4. Educating Customers and Prospects Best, Effective and Economy medium for • Giving information on • Goal/Vision/Mission . • The glorious path taken for evaluation . • Success stories and Feedback of happy clients. • List of big and good customers who trust You. • How hard You work to meet the Client’s needs. • Loans & other financing schemes available, etc. • Benefits in Purchasing from You. • Important contacts and addresses. • Feedback/Complaints redressed. • Future growth like new Branches, new initiatives like Free Service/Checkup, Buy back etc. www.miracleatwork.com

5. Benefits for Customers • Safe Banking • Customers can depend on our security measures. • Easily reach Bank & Save time. • Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. • Hassle Free Transacting. • Customers can save their time by avoiding queues at counters. • No need to take supporting documents anywhere. • Get Status / Reply instantly for their transactions. • Use at their convenient timings. • Customer can schedule their actions according to their convenience rather than doing at bank timings. • Get Information at a click of Mouse. • User can easily query for statements. • User can view particulars like rules, charges, facilities, etc very easily • Easily Communicate. • File Complaints, Suggestions, queries, without worrying about whom to address and where. www.miracleatwork.com

6. Benefits for Customers • Safe Banking • Customers can depend on our security measures. • Easily reach Bank & Save time. • Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. • Hassle Free Transacting. • Customers can save their time by avoiding queues at counters. • No need to take supporting documents anywhere. • Get Status / Reply instantly for their transactions. • Use at their convenient timings. • Customer can schedule their actions according to their convenience rather than doing at bank timings. • Get Information at a click of Mouse. • User can easily query for statements. • User can view particulars like rules, charges, facilities, etc very easily • Easily Communicate. • File Complaints, Suggestions, queries, without worrying about whom to address and where. www.miracleatwork.com

7. Decreasing cost of operations. • Communication & Stationery Exp. • Sending Emails/Web Posts. • Circulating E-copies instead of printed documents. • Taking Queries Online. • Transaction / Operation Costs. • Making various processes online like • Online Money Transfer. • Statement Queries. • Address/similar change req. • Front office Expenses. • Making various processes online like • Status / Balance Enquiries. • Address Change Requests. • Loan Application, Form filling. • Tracking & Enhancing processes. • Get status of each step of execution for the online process. • Modify them to increase Time To Work and maximum output at lowest cost. www.miracleatwork.com

8. Fighting Competition & Generating revenues • Outperform Competition. • Online Banking will help bank to outperform their competitors. • Online Banking will help bank in generating new revenues. • Meet Expectations of Modern Banking. • Customers will love using online banking. This will help Bank in meeting very important desire. • Generating new revenues. • Being online, Bank can focus on Internet Marketing and attract customers. • Use resources in Core Activities. • Most of the simple queries are resolved by Help desk/online, which enables staff to concentrate on their Important Activities. • Announce World Wide presence. • Increase your Good will by declaring reachable from any where in the world. • Saving on operation Cost. • Save operation costs by making processes to use softcopies of documents and use valuable HR for critical Activities. www.miracleatwork.com

9. Other Benefits • Less requirement of physical branches. • Give more time to visiting customers. • Evaluate processes to increase efficiency. • Add a big facility to the list of services. • Use savings in high marketing to increase Customer base. • Provide World class services and get a big smile on Customer’s Face. www.miracleatwork.com

10. Online Banking. This is just a glimpse of how you can change your Bank. Online Banking can be a revolutionary step for your Bank. To implement it for your Bank & other details please contact: Parisha Shah parishas@miracleatwork.com | www.miracleatwork.com Thank You