The Patient Portal

1. The Patient Portal Elizabeth Douglas Healthcare APPs (002) August 30, 2017

2. What is a patient portal?

3. What is in a patient portal? Patients can view health information such as: • Recent doctor visits • Discharge summaries • Medications • Immunizations • Allergies • Lab results

4. What else can be in a patient portal? Some patient portals also allow patients to: • Exchange secure e-mail with their health care teams • Request prescription refills • Schedule non-urgent appointments • Check benefits and coverage • Update contact information • Make payments • Download and complete forms • View educational materials

5. Examples of Patient Portals

6. What is CMS Meaningful Use ? • Meaningful use sets specific objectives that eligible professionals and hospitals must achieve to qualify for Centers for Medicare & Medicaid Services (CMS) Incentive Programs.

7. Meaningful use is using EHR technology to:

8. How do patient portals meet the Meaningful Use criteria?

9. Patient Portals Improve Patient Care • Portals drive patient engagement by offering access to the most up-to-date patient information in real time • Improves patient satisfaction • Creates loyalty by strengthening relationships between physicians and patients • Promotes retention by engagement with their health and care • Helps prevent medical errors through patients viewing their medical records

10. Patient Portal --- Use it or lose it Just having a patient portal does not guarantee a patient will use it. Successful portal users: • Know the portal exists and how to access it • Is of interest to them • Is easy to use • Provides useful info and that can be downloaded or transmitted

11. References AHIMA. (2016). Patient portal toolkit. Retrieved from http://bok.ahima.org/PdfView?oid=301419 Barnett, J. (2017). Beyond meaningful use: the value of patient portals. Health IT Outcomes. Retrieved from https://www.healthitoutcomes.com/doc/beyond-meaningful-use-the-value-of-patient-portals-0001 Centers for Medicare and Medicaid Services. (2016). Quality payment program the merit-based incentive payment system: advancing care information and improvement activities performance categories. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Value-Based-Programs/MACRA-MIPS-and-APMs/MIPS-ACI-and-IA-presentation.pdf Health, S. (2016). Breaking down the role of patient engagement in meaningful use. Patient Engagement HIT. Retrieved from https://patientengagementhit.com/news/breaking-down-the-role-of-patient-engagement-in-meaningful-use Vant, A. (2016). 3 ways EHR patient portals help you meet meaningful use. EHR in Practice. Retrieved from http://www.ehrinpractice.com/ehr-patient-portals-help-meet-meaningful-use-621.html?gclid=Cj0KCQjwoZTNBRCWARIsAOMZHmHSn7mnuxv1eJZXsQJ7GGOGblLEm9Mmu_3DV7Tl4kLp_g9nddp6eUcaAu40EALw_wcB