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Outsourcing Solutions – connect & share Bussiness

Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services

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Outsourcing Solutions – connect & share Bussiness

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  1. Connect & Share OUTSOURCING MADE BY DEEPIKA OJHA

  2. INDEX • Outsourcing • Types of outsourcing • Outsourcing Location • Reverse Outsourcing • Future Trends • CASE STUDY

  3. WHAT IS OUTSOURCING? • Outsourcing refers to the practice of transferring activities traditionally done within a firm to third party providers within the country.” • Definition : • Outsourcing is a practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally. • Outsourcing is an effective cost-saving strategy when used properly

  4. Top Drivers of Outsourcing • Focus on core • Improve Quality • Increase speed in usage • Foster Innovation • Conserve Capital • Reduce costs • Latest Technology & Infrastructure

  5. Types of Outsourcing

  6. Types of Outsourcing

  7. KEY FACTORS-OUTSOURCING Outsourcing of business done within companies own country ONSHORE Outsourcing of business done in outside country OFFSHORE Outsourcing of business done with Companies neighboring countries NEARSHORE

  8. OUTSOURCING SERVICES • Administrative support • Customer relationship management • Document processes • Finance and accounting • HR & training • IPR documentation • Legal Services –LPO • Medical transcriptions • Payroll Management • Product Development • Publishing • Research & Analysis • Sales & Marketing • Security • Supply Chain Management

  9. OUTSOURCING DESTINATION

  10. Factors attracted for outsourcing destinations

  11. Top Outsourcing IT Companies KPO BPO LPO 24 / 7 Customers Bodhi Global Services (P), Ltd. Clutch Group. Wipro BPO APTARA (TECHBOOKS) Tata Consultancy Services(TCS) Evalueserve Cobra Legal Solutions, LLC. CPA Global Ltd. HCL BPO EXL Service IBM DAKSH Integreon Managed Solutions, Inc. Genpact ACCENTURE Pangea3 Mindcrest. COGNIZANT WNS Global Services Trustman

  12. Reverse outsourcing • ‘Reverse Outsourcing’ is the latest trend in outsourcing. Now ,those countries companies which are earlier chosen for outsourcing like India & other Asian countries will now create jobs in the western countries • This phenomenon which is gathering pace in recent times is known as ‘Reverse Outsourcing’ or the trend of Indian ITES and BPO companies opening offices in the US and Europe to outsource there work some are • TCS • WIPRO • HCL

  13. FUTURE TRENDS IN OUTSOURCING • High Competition – market • More offshoring outsourcing • More nearshore outsourcing • Acquisitions and mergers to increase: more IT sectors with high domain knowledge will merge in KPO • Latest trend of offshore insourcing , in which firms establish their own offshore captive centers. These captive centers are generally shared service centers and allow the firms to retain control over the processes.

  14. CASE STUDY • COMPANY – INFOSYS BPO • Infosys BPO providesProtection Management for network assets of a US Based Wholesale Telecom Provider • CLIENT: Infosys client operates one of the largest telecom (voice & data) backbones in the world connecting various countries around the globe. • SERVICES : It offers a comprehensive portfolio of network offerings that spans Internet protocol(IP) services , Broadband Transport & Infrastructure services , voice & Voice over IP Services(VOIP) , content Delivery & Media Services.

  15. THANK YOU

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