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ERP Outsourcing

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  1. OneNeck Vendor Showcase ERP Outsourcing, Dynamics AX and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support

  2. Agenda Panel Introduction OneNeck Overview Sunny Delight Overview Targus Overview Skanska Overview Panel Questions & Discussion

  3. Panel Introduction • Facilitator De Wet Du Plooy, Vice President OneNeck IT Services • Customers Mike Kennedy, Global Director of IT Sunny Delight Beverages Company Mark See, CIO Targus Chris Stockley, Sr. Vice President and CIO Skanska USA Building

  4. Introducing OneNeck Who is OneNeck? Outsourcing Experts for the Mid-Market We provide a comprehensive, flexible suite of outsourcing solutions designed specifically to help mid-market companies improve system performance. By partnering with our customers, we help them leverage their ERP applications to deliver measurable business benefits.

  5. Introducing OneNeck At a glance • Founded in 1997 • Primary data center operationsin Phoenix • ~150 employees • Supporting over 50 customers and 30,000 users in 59 countries on six continents • Profitable since inception – 8 years and counting • 90% of revenue from outsourcing contracts • Industry leading customer references

  6. Introducing OneNeck Scale and Complexity of Operations 48,000 Service Desk tickets per year 71 % of issues resolved in 1 day or less 37 % of issues resolved by the Support Center 344 Operating Systems instances supported 85 ERP Environments supported

  7. Sunny Delight Beverages Company Background • Leading producer of juiced-based drinks in North America and Western Europe • Formed from brands acquired from Procter & Gamble in 2004 • Eight U.S. and European locations with multiple remote Distribution Centers • Worldwide headquarters located in Cincinnati, Ohio European headquarters located in Barcelona, Spain

  8. Customer Profile Services Provided by OneNeck MikeKennedy DIRECTOR, GLOBAL INFORMATION TECHNOLOGY SOLUTIONS EDI/E-Commerce Transaction Administration Application Functional Support Application Development Application Integration Additional Services Application Administration 24/7 Support Center Data Center Facilities Operating System Administration Database Administration WAN/LAN Management Desktop, PDA, and Phone Systems Management “Sunny Delight recently implemented Microsoft's Axapta (Dynamics AX) application with the help of OneNeck. We were most impressed with their ability to deliver SunnyD's infrastructure and ERP environments in our highly complex and fast paced implementation model. OneNeck continues to demonstrate a commitment to the success of our business by providing us with flexible implementation and support models.” Infrastructure Management Provided Services

  9. Sunny Delight Beverages Application Environment • Applications include those that integrate with the core Dynamics AX solution backbone which handles all aspects of the business, including: • 520 Users • Global ERP – Microsoft Dynamics AX • Supply Chain Management – Prescient • Warehouse Management • Reporting • HR, Payroll and Expense Management • Global Planning • Microsoft Exchange • Enterprise Information Collaboration

  10. Sunny Delight Beverages Technical Environment • Global WAN Connection • 36 Window Data Servers • 22 Windows Site Servers distributed across customer locations • LAN including secure wireless access Windows 2003/ Active Directory Databases • SQL and Oracle • Microsoft Exchange • Blackberry Enterprise Server • Remote Access via VPN and dial-up • Sharepoint • Desktop and Notebook PCs • VolP Telephony

  11. Sunny Delight Beverages Outsourcing Rationale • Sunny Delight brand purchased from Procter & Gamble • Needed to implement new, enterprise-wide, operational and business systems • Global deployment within one year • Required ability to scale • Best Solution – Outsource IT operations

  12. Sunny Delight Beverages Partner Requirements • Reputable partner who understood business needs • Design and build within Transition Services Agreement (TSA) time restriction • Define the shape of the ERP backbone and implement within these guidelines: • Mitigation of Risk • Overall price performance

  13. Sunny Delight Beverages Outsourcing Solution • Dynamics AX chosen as core solution backbone because of these key criteria: • Fits SDBC’s level of complexity • Cost Effective • Fast ramp-up time • ERP implementation went through intensive prove-out and order-processing tests to ensure functionality and stability

  14. Sunny Delight Beverages Outsourcing Solution • Implemented a comprehensive technology infrastructure across locations in U.S. and Europe • OneNeck supplies: • Project management and data center operations • Application and database administration • Application development and functional support • WAN/LAN support • Phone system and e-mail • 24/7 support center support

  15. Sunny Delight Beverages Outsourcing Benefits • SunnyD was able to terminate TSA with P&G early • OneNeck fees less costly than TSA fees, providing an immediate benefit • IT infrastructure provided a simpler, more efficient and less costly environment than the system used at P&G • Each of the applications that feed the total system deliver what the company needs, without wasteful overhead

  16. Targus Company Background • Leading global supplier of mobile computing cases and accessories • 57 offices worldwide and direct distribution in over 145 countries • Worldwide headquarters located in Anaheim, California • Corporate customers enjoy product delivery to any location in the world

  17. Customer Profile Services Provided by OneNeck t Mark See CHIEF INFORMATION OFFICER EDI/E-Commerce Transaction Administration Application Functional Support Application Development Application Integration Additional Services Application Administration 24/7 Support Center Data Center Facilities Operating System Administration Database Administration WAN/LAN Management Desktop, PDA, and Phone Systems Management Infrastructure Management "We are pleased to extend our relationship with OneNeck. Their breadth of capabilities and customer-centric delivery model makes them a perfect fit for Targus. Through our outsourcing agreement, we will be able to focus on our core business objectives while OneNeck manages the day-to-day operations of our global enterprise systems environment.” Provided Services

  18. Targus Application Environment • 450 Users • ERP Solution: Baan IVc • EDI Solution: TLE 6.x • Logistics Solution: Clippership Advanced Materials Planning Solution • Microsoft Exchange • Corporate Intranet • Extranet

  19. Targus Technical Environment • WAN / LAN • Web Services • Unix • Oracle and SQL databases • VPN / Dial-up / Fiberlink • Windows

  20. Targus Outsourcing Rationale • Centralize IT environment without creating a traditional IT department • Eliminate paper and manual processing systems • Tighten visibility and management of supply chain • Create a global communications environment • Shorten the time to close monthly financials

  21. Targus Partner Requirements • Mid-market focus • ERP implementation and outsourcing experience • Globalize Targus’ IT environment and centralize IT management and support • Selection and implementation of an ERP System • 24/7 support center

  22. Targus Outsourcing Solution • Baan was chosen because it provided the best fit for Targus’ user requirements and business objectives • Developed a centralized technical environment including a global WAN as a backbone for Targus’ corporate-wide email system • Implemented Baan Finance • Implemented distribution / logistics, including two significant add-ons: • #1 – Baan-integrated EDI translator to streamline supply chain management and reduce human error via the manual EDI input system • #2 – Automation of the package rating and shipping process with implementation of a freight management solution integrated with Baan and development of a new Baan module to manage the process

  23. Targus Outsourcing Benefits • As a result of OneNeck’s implementation of Baan and business process expertise: • Targus’ EDI systems now effectively manage 50+ trading partners without manual intervention • Monthly financials close in a more timely fashion with significantly more accuracy • Targus has visibility to its inventory and master production scheduling worldwide • Targus has been able to scale its business without a commensurate increase in logistics headcount • 27/7 support covering all time zones globally

  24. Skanska USA Building Company Background • One of the world’s leading companies in construction-based services and project development • Ranked in the top five in Fortune World’s Most Admired Companies in Construction and Engineering category • Headquartered in Parsippany, New Jersey • Largest contractor in the U.S. • Currently managing over 2,500 projects in the U.S.

  25. Customer Profile Services Provided by OneNeck Chris Stockley CHIEF INFORMATION OFFICER EDI/E-Commerce Transaction Administration Application Functional Support Application Development Application Integration Additional Services Application Administration 24/7 Support Center Data Center Facilities Operating System Administration Database Administration WAN/LAN Management “OneNeck is an ideal partner for Skanska. OneNeck’s focus on customized managed services provides us with capabilities that are world-class, yet very cost effective. They are the clear leader in providing highly-tailored J.D. Edwards application management to global businesses. Desktop, PDA, and Phone Systems Management Infrastructure Management Provided Services Provided Services

  26. Skanska USA Building Application Environment • 550 Users in 26 locations • J.D. Edwards/PeopleSoft/Oracle EnterpriseOne ERP 8 • Accounts Receivable/Payable • General Ledger • Fixed Assets • Job Cost • Service and Contract Billing • Change Management • HR Benefits Administration • Payroll

  27. Skanska USA Building Technical Environment • Enterprise / Database Server(s) • IBM iSeries 860 12 Way • Deployment Server • Compaq ProLiant DL380 Dual 730 Mhz Intel Pentium III • Citrix / Terminal Servers (7) • HP ProLiant BL20p G2 Quad 3065 Mhz • Windows Terminal Servers (8) • IBM eServer Blade Center HS20 [867821x] Quad 1999 Mhz

  28. Skanska USA Building Outsourcing Rationale • Migration of all acquired companies onto the J.D. Edwards application platform • Direct hiring wasn’t the best solution • Desire to have direct resources spend time in areas that supported Skanska’s core functions, not day-to-day IT management

  29. Skanska USA Building Partner Requirements • Flexibility in needed human and technical resources • Demonstrated skills in complex J.D. Edwards environments • Cultural and relationship alignment as key factors to success

  30. Skanska USA Building Outsourcing Solution • “How can we help?” mentality • Customized solution for Skanska in an out-of-state data center facility • Overlapping responsibilities • Retained layers of control essential to successful environment management

  31. Skanska USA Building Outsourcing Benefits • Skanska was able to meet an aggressive deployment schedule • Skanska and OneNeck have blended very well, enabling them to act like a single organization • Great sense of partnership • Provided consistently superior experience • Skanska 2006 IT Vendor of the Year

  32. Panel Questions & Discussion • Facilitator • De Wet Du Plooy, Vice President OneNeck IT Services • Customers • Mike Kennedy, Global Director of IT Sunny Delight Beverages Company • Mark See, CIO Targus • Chris Stockley, Sr. Vice President and CIO Skanska USA Building

  33. Dynamics AX / ERP Outsourcing and Managed ServicesA CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support A copy of this presentation will be sent to you via email. For more information about OneNeck IT Services: Phone: (480) 315-3000 Email: Info@OneNeck.com Website: www.OneNeck.com

  34. Thank you for your time