Professional Payroll Skills & Responsibilities. By Mary Kazmierczak,CPP. Objectives. Define customer service Identify customer service principles Relate customer service to the payroll department Look at providing the art of customer service. TACS. The payroll
By Mary Kazmierczak,CPP
department's product, in addition to being
timely and accurate,
should also include
Customer service is problem solving, soothing the irate, reassuring
the timid, and even sometimes
"pulling a rabbit out of a hat."
Who are the customers of the Payroll Department?
What are the challenges that face the payroll manager?
Five Principles of Customer Service
Standard Process for Payroll !!
The knowledge and the courtesy you show to your customers
Willingness to help customers promptly
Always with a
Degree of caring & Individual Attention
Check accuracy & Timeliness
Reporting & Filing Taxes
General Ledger – Financials
Reporting of actual or suspected misconduct
Never speak ill in public– Safeguard Company Image
If requested for statement from an unintentional
or intentional Breach. . .
“ No comment” “ Not authorized to address. . . “
Challenges can be avoided by :