MDT Training Zone One August 2013
A Few Rules • Use the wireless system as much as possible • It allows for more verbal communications on the Talk Groups • MDT transmissions can take place simultaneously with verbal communications or other wireless transmissions • No waiting for the ‘air’ to clear, or that annoying buzz! • If the MDT is not appropriate, use verbal transmissions • First arriving unit short report • Instructions for incoming units • Requesting resources • If you must operate the MDT while driving use extreme caution
How the Software Communicates VisiCAD Server Packet Cluster Server MDT in the field
Civilian ‘Cellular’ tower How the System Works Out in the field Cellular phone style connection 11Kbs In and near the Station* Hi Speed Wireless • Bellevue Police Stations and BSC too!
Wireless Connection Icons Net Motion software constantly searches for the strongest wireless signal • High Speed ( In Quarters and near ) Connection • Green, Yellow, Gray, Red, or White depending on signal strength Low Speed ( Out of Quarters ) Connection ‘Green Angel’ – Should always be present
Screen Use and Care • Both screen buttons and function ( F ) keys can be utilized to execute commands • ‘Anchor’ your hand to the screen when you use the touch screen option for stability • Use bare hands or clean gloves when utilizing computer. • If screen or keyboard gets dirty clean with Notebook Screen Kleen Wipes® only! • Do not use sharp or hard object to activate buttons. • No pens, pencils, etc. • A stylus will be available to help with touch screen use • If screen is too bright at night utilize the ‘Dy/Nt’ function. • There is also a brightness adjustment wheel at the bottom of the screen
Logging onto Windows • This is done once a week to keep the Laptop running better • Will also be needed if you have to swap out Laptops • Procedure: • Under ‘Username’ type ‘pswfd’ • ‘pswfd’ – short for public safety wireless fire department • This is case sensitive • Under password type ‘Seahawk$’ • This is case sensitive • Make sure ‘Cap lock’ and ‘Num lock’ are not on. • Windows will boot up and establish a connection with the wireless system
Logging into Packet Cluster Rescue • Only do this when not on an alarm! • Double click on the Packet Cluster Rescue Icon • From the Windows desktop • Click on the ‘Logn’ icon on the toolbar
Shift Change Procedures • Beginning of shift log off and log back on to Packet Cluster Rescue • Do this in the station, not on a call • No need to exit Windows or reboot the computer • This erases history and messages from the prior shift • Once a week reboot the computer • Keeps the computer running better • Allows for updates to Run
Data • The Data button is used to upload files pushed out to MDT units. Files include virus updates, security and application patches. • Push Data button while within WLAN coverage area.
Information Window • This icon will bring up a list of all significant communications for the unit you are in. • This will be cleared at shift change by logging off and on again. • This can also be cleared by typing ‘ERASE’ in the command line • It flashes when a new dispatch status or change comes in.
Receiving an Alarm over the MDT • ‘Information’ Icon will flash and you will get an audible tone from the computer • You will also get the pager activation and audible ‘beep, beep, beep’ over the radio with voice dispatch • Voice dispatch will be replaced by a verbal instructions from dispatch to check your MDT if incident is low priority or transmissions are sensitive ( e.g. service responses, non-emergency aid responses, or bomb threats) • The ‘Assignment Information’ window will pop up on your screen • The ‘assignment information’ window is formatted similar to the dispatch printer page • This window will not pop up in front of other applications if PCR is in the background • If you are looking at one of the web sites
Changes in Status • The system will only acknowledge status changes that occur in logical order! • Examples: • ‘Resp’ to ‘ONSC’ • ‘ONSC’ to ‘Aval’ or ‘Tran’ • ‘Tran’ to ‘Dest’ • If you attempt ‘ONSC’ to ‘Dest’ CAD will not change your status • Our kind dispatchers used to allow us to make this error when we forgot to go ‘transporting’ and similar mistakes
Incident Information Updates • If incident information is updated by dispatch... • You will hear an audible tone from the MDT • You will see the ‘Info’ icon flash • The Assignment Information screen will automatically update/refresh
Staged vs. On Scene - ‘Staged’ is used for EMS calls only and is recorded by using the F2 key or icon on this screen. - Once cleared to proceed to the scene you will use the ‘ONSC’ button to indicate final arrival time
Transporting a Patient • Press the ‘Trans’ button on the toolbar • Enter the number of patients you are transporting • Select the ‘Destination of Transport’ from the drop down menu • Select transport ‘Mode’ from drop down menu • Emergency v. Non-Emergency • Enter ‘Mileage’ only if required by your agency • When at the hospital press the ‘Dest’ button • If you are diverted, you will need to do a verbal transmission
Transporting Status Screen Number of Patients defaults to 1 Tab between fields Enter to send info to CAD
Going ‘Aval’ • You will need to select a final disposition code when going available • Always select ‘999’ (hit Enter twice)
Going Available • To change unit status press in the following order: • Press the ‘Aval’ button on the toolbar, AVL will track unit, CAD will put you ‘available’ at last location if no connection. • Press OutQ for Local Area, CAD will track your movement via AVL when considering subsequent calls. If unit is stopped, CAD will place unit at home station until unit moves again. • Press the ‘In-Q’ when back in your station.
‘Local Area’ • If ‘Local Area’ is requested, or OutQ is pressed while a unit is at another station (training), since the unit is not moving, should a call be generated in their home area that unit will be dispatched, unless a delay is requested. • ‘Delay’ (2 min. or 5 min.) will add time to calculated response times. If E45 is ‘Local Area with a 2 min. delay’ enroute to Sta. 42 and a call comes in that is 6 min. from Sta. 42 and E45 is 3 min. from the call, CAD will add 2 min. to E45. E45 will be dispatched as they are now at 5 min. and closer than Sta. 42 units.
Just Driving Around • Just press the ‘OutQ’ button • If units are moving… • This activates cadence of the AVL • Places other unit ‘out of service’ in cross staffing situations. • If you want both units out of quarters and available you will need to verbally communicate this to Fire Disp 2. (“Break cross staff”) • Warning: if E45 is dispatched, then A45 must be placed out of service, otherwise A45 can be dispatched on a subsequent call. • If you don’t place yourself ‘OutQ’ CAD will not look for your AVL location and will dispatch you as if you were in your station.
Position Update Used when locating to another station for training or detail. Tracks you via AVL enroute (you will be dispatched enroute if closest unit, unless a delay is used) Don’t need to say you have arrived at new location. If MDT loses connection, you will still be dispatched from new location not from your previous station. Difficult for Dispatch to cross staff Aid Car and Engine/Ladder. Pings closest unit while at location Move-up Used when staffing a station while their units are on another call. Will show ‘Enroute to Post ‘. Tracks you via AVL enroute (you will be dispatched enroute if closest unit, no delay is used) Advised when at location. MDT shows ‘Local Area’. Locution sends print out and voice to new location. Not advised for when multiple units are at same station. Can cross staff with Aid Car and Engine/Ladder. Cannot have 2 cross staffed units at one station at a time. Position Update vs Move-up
Some Inherent AVL Locating Problems • Large parking lots • Freeway over/underpasses • Frontage roads • Any distance from a recognized road • Long driveways • Dirt roads • Access roads • ???
Some Inherent AVL Locating Anomalies • If two units are at a station, AVL will dispatch one over the other depending on which direction the address originates. • Example: A45 is parked north of A42 at Sta. 42, if a call originates north of Sta. 42, A45 may be dispatched instead of A42 since they are positioned north of A42.
Out of Service and Delays • These will be handled by traditional verbal communications with dispatch • On Fire Disp 2 or by phone • ‘Aval’ icon will not reverse this action • Also on Fire Disp 2 or by phone • The status screen does not automatically show if units (yours or others) have been given a delay • Comments can be entered into the Status Screen by utilizing F4 key. These comments are removed by selecting the F5 key. When entered these comments will be seen by all users.
Walk-ins and On-views • These will be handled by a traditional verbal communications with dispatch • Phone in or Fire Disp 2 for Walk-ins (Still Alarms) • Fire Disp 2 for On-views (Incidents you come across while out driving around).
Status of Other Units • Press the ‘Stat’ button on the tool bar • This will display the status of all the units in your group • The status screen does not automatically show if units (your or others) have been given a delay • Comments can be entered into the Status Screen by utilizing F4 key. These comments are removed by selecting the F5 key. When entered these comments will be seen by all users.
Responding with Agencies That Don’t Have MDTs • Outside of NORCOM Dispatch area – • Use MDT to report to our dispatch center • Use verbal communications to talk to their dispatch center • Sno Pac – Sno Comm • Inside the NORCOM Dispatch area – • Use MDT and verbal message to report status to dispatch center
Mail, Talk, and Announce Functions • If the ‘Announce’ button is flashing - go ahead and push it. It is probably the Battalion Chief with something ‘important’ to say! • Remember: any communications using these functions are recorded and public record!
Mail • Packet Cluster enables you to send mail messages back and forth between users. • The unit does not need to be logged on to receive a mail message. When the unit is logged in you’ll see the following message in the Information window: ***You have new mail***
Announcements • An Announcement is a way to immediately send real-time messages to groups of users, or all users on Packet Cluster • Announcements can be sent with an alarm • Remember, ALL group = All of Zone One!
Talk • Talk is like instant messaging between units • Choose unit from ‘Send To’ drop down list in Talk screen, or double click on Unit ID line on Status screen • All Talk messages are recorded and disclosable from the Packet Cluster server
Emergency Buttons • There are two Emergency buttons available • Upper left hand corner of the keyboard • Lower left hand corner of the display panel • Very Sensitive! • Clyde Hill incident • When activated a window opens on all of the dispatch terminals • Everything in dispatch stops until Firefighter/Police Officer safety is assured and system is reset • These buttons are independent of the radio emergency buttons • All other units will receive the emergency message through the ‘Announce’ function • Let the dispatcher handle these situations!
In The Field: • Fall back to ‘Old Fashion’ verbal communications • Notify Dispatch • Pre-fire books will still be onboard • Attempt to fix problem after the emergency has been mitigated
When Back In Quarters • Norcom IT support is 425-577-5690. This is staffed by NORCOM IT personnel during the day and at night and weekends a rotating on call Norcom IT staff will get the 425-577-5690 number forwarded to their cell phone. So call that number 24/7 with any technical problem of an urgent nature. If it is not urgent, have your supervisor submit at NOTIS ticket via notis.norcom.org and aNORCOM IT staff will get back to you.
Let Us Hear Your Comments • We want this to be a smooth transition • Submit comments through your department’s application specialist
Questions After Training • Contact your on duty Guru • They can answer most of your questions • They will refer you to the appropriate resource if they cannot answer your question • NORCOM IT is becoming well versed in our equipment and software • Do not call dispatch with training questions!! • Call NORCOM IT
Pre-fires and Web Sites • The MDT has access to Pre-fire documents and select Web Sites • Pre-fires include many surrounding agencies • Web sites include: • VisiNet Browser • Webstaff (Bellevue only) • These functions run outside of PCR • If you hear a tone while you viewing another application, check back to PCR for critical information – i.e. dispatches!
Pre-fires • These are .pdf files that reside on the MDT hard drive • Updated when in quarters • Each agency’s are a little different • Access is the same • Click on the ‘PreF’ icon to gain access
Pre-fire ( Cont. ) Touch the tab or the shoulder patch of the agency you are interested in
Web Sites • Touch the ‘WEB’ icon • Select the web site you want • Remember: Your connection speed is only 11kbs - 1/5th of a dial up modem - be patient