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What is AR Management and Why Should I Care? PowerPoint Presentation
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What is AR Management and Why Should I Care?

What is AR Management and Why Should I Care?

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What is AR Management and Why Should I Care?

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  1. What is AR Management and Why Should I Care?

  2. Not only the type of government, but whether there is sufficient government to uphold the rule of law (news report on Somali pirates)

  3. Government receivables are unique as they relate to the shared responsibilities of society

  4. When Government agencies are stiffed on the billing – who pays?

  5. What makes some public agencies timid or neglectful in collecting their debt?

  6. We all might complain about fines or fees, but don’t we also expect them to be collected?

  7. 50,000 Foot Fly Over Topics: WHY; HOW; WHAT and of Course WHO Results Collecting More Money Collecting More Money Faster Collecting More Money Faster for Less Cost Means (How to Do It) Restorative Recoveries Written communications Telephoning Skip tracing Credit reporting Other legal remedies

  8. Stiffed on the Billing Why Should I Care?

  9. Yale Law & Policy Review The Collection Gap: Underenforcement of Corporate and White-Collar Fines and Penalties By: Ezra Ross and Martin Pritikin

  10. The modern administrative state depends in large part on fines, penalties, restitution orders, and similar sanctions. Contemporary policy assumes that the state, once it orders offenders to pay those sanctions, will collect them. This article suggests that we cannot depend on that assumption. Even where offenders are corporate or white-collar executives with the resources to pay, a fine imposed is in many cases not a fine collected. To the contrary, the available data shows a massive gap between penalties imposed “on the books” and penalties collected in reality.

  11. .. existing scholarship has not seriously addressed what happens after the state orders offenders to pay these sanctions. Instead, the administrative enforcement literature has essentially ignored to what extent offenders actually pay the penalties imposed against them. This Article seeks to describe empirically, for the first time, the degree to which regulators follow through on enforcing corporate and white-collar fines and penalties.

  12. …Administrative agencies never collect the vast brunt of regulatory and criminal penalties. The U.S. Department of Justice, for example, has collected in recent years less than 4% of criminal penalties and fines it imposes.

  13. … The disconnect between enforcement expectations and enforcement reality extends to agency attitudes. According to scholars, regulators impose fines to deter misconduct, compensate victims, and generate government revenue. Ensuring offenders actually pay helps achieve those enforcement goals.

  14. During a recession in which governments are slashing budgets, cutting back public services, and laying off workers, they are at the same time neglecting to recover huge sums from corporations and executives that have actually been found to have engaged in wrongdoing. Particularly in such an economic environment, one would expect a groundswell of support to push government agencies to improve their fine collection rates. End of Excerpt from Yale Law & Policy Review

  15. Stiffed on the Billing Why Should I Care?

  16. The incentive problems that undermine a commitment to collections at the personnel and management levels of administrative agencies likely lie at the heart of undercollection. Page 507

  17. Fines collected by agencies typically go to general coffers rather than to the collecting agency. Page 467

  18. Stiffed on the Billing Why Should I Care?

  19. Why Should I Care? Very simply because society is relying on you to make it a functional reality!

  20. 50,000 Foot Fly Over Topics: WHY; HOW; WHAT and of Course WHO Results Collecting More Money Collecting More Money Faster Collecting More Money Faster for Less Cost Means (How to Do It) Restorative Recoveries Written communications Telephoning Skip tracing Credit reporting Other legal remedies

  21. Stiffed on the Billing HOW Should I Proceed?

  22. Stiffed on the Billing HOW Should I Proceed? Justly

  23. Stiffed on the Billing HOW Should I Proceed? Knowledgeably

  24. Stiffed on the Billing HOW Should I Proceed? Evenly

  25. Stiffed on the Billing HOW Should I Proceed? A Citizen Friendly Approach

  26. Stiffed on the Billing HOW Should I Proceed?With Equitable Process

  27. Stiffed on the Billing HOW Should I Proceed? Justly

  28. How Do I Collect Justly? • What are the just tools, processes, and rules? • Fair Debt Collection Practices Act • Fair Credit Reporting Act • No Preferential Treatment • Address Any Complaints Head On • Invite Inspection and Transparency

  29. Stiffed on the Billing HOW Should I Proceed? Knowledgeably

  30. How Do I Collect Knowledgeably? • How Do I Go About Learning and Developing? • Define Success in Your Collections Environment • Learn to Measure What Matters • Develop A Review Process • Tap in to Best Practices • Never Stop Learning and Growing

  31. Stiffed on the Billing HOW Should I Proceed? Evenly

  32. How Do I Collect Evenly? • What is “Evenness” in Collections? • Get in Control of Your Time • Develop a Written Credit and Collections Policy • Don’t Break Your Stride for Exceptions • Use a Systematic Process

  33. Stiffed on the Billing HOW Should I Proceed? A Citizen Friendly Approach

  34. How Do I Make Collections Citizen Friendly? • How Can I Set Up Citizen Friendly Collections? • Put Yourself in the Other Person’s Shoes • Expect the Best of People • Educate, Counsel, and Advise for THEIR sake • Know the Various Reasons People Do Not Pay • Never Assume the Worst • Customer Service is before a problem • Damage control is after a problem has occurred

  35. Stiffed on the Billing HOW Should I Proceed?With Equitable Process

  36. What is Equitable Process in Collections? How Can I See Equitable Process in Collections? • Are the Right People Paying? • Are the Lawful Payers Being Well Represented? • Is a Clear and Helpful Example Being Set? • Are Those Out of Compliance Held Accountable? • Are the Tax Payers Being Well Represented? • Is the System Free of Favortism? • Are Justice and Mercy in Balance?

  37. 50,000 Foot Fly Over Topics: WHY; HOW; WHAT and of Course WHO Results Collecting More Money Collecting More Money Faster Collecting More Money Faster for Less Cost Means (How to Do It) Restorative Recoveries Written communications Telephoning Skip tracing Credit reporting Other legal remedies

  38. Stiffed on the Billing WHAT can be done?

  39. Stiffed on the Billing WHAT can be done?Define Success

  40. Stiffed on the Billing WHAT can be done?Optimize Processes

  41. Stiffed on the Billing WHAT can be done?All That Should Be Done, Is Done

  42. Stiffed on the Billing WHAT can be done?Employ Economy of Scale When Helpful

  43. Stiffed on the Billing WHAT can be done?Define Success

  44. You Get What You Measure

  45. You Get What You MeasureYour Receivables Dashboard

  46. Value of a Dashboard

  47. “Research in human psychology and crisis case studies have shown that even when the public doesn't know where a crisis is headed, if they are able to have confidence in the process, heart rates drop, physical stress is reduced, and emotional upset is calmed.” – Kaulkin Media

  48. What Are The Deliverables in Receivables? • Do No Harm • Collect More Money • Collect More Money Faster • Collect More Money Faster for Less Cost • Instruments on your dashboard should tell you the following: • Citizen Friendly - Proven • Collecting More Money • Collecting More Money Faster – Placement to Receipt of Cash • Collecting More Money Faster for Less Cost

  49. Do No Harm Dashboard 100% Transparent Process Citizen Friendly 100% Complaints at Zero to None

  50. Recovery Rate % who Respond % of Total Batch Recovered % Fully Worked