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TNO Measurable Impact. EARTO Working Group on Quality and Excellence 20th June 2011. TNO: founded by law (1932). 1. Article 4 TNO Act

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tno measurable impact

TNO Measurable Impact

EARTO Working Group on Quality and Excellence

20th June 2011

tno founded by law 1932
TNO: founded by law (1932)


Article 4 TNO Act

The Organisation aims to ensure that applied engineering and scientific research and other associated social scientific and applied research is made suitably serviceable for the general good and the distinctive interests contained therein.

  • TNO caters to industry and government needs for specific R&D
  • TNO is independent of public and private interests

20th June 2011

the tno mission
The TNO mission

TNO connects people and knowledge to create innovations that boost the sustainable competitiveness of industry and well-being of society.

basis for strategy 2011 2014
Basis for strategy 2011-2014



Better world through applied research:

Helping to solve major societal problems, bringing innovation to industry, and valorization.

Smart solutions for complex problems:

Combination of broad and in-depth knowledge, integrating across disciplines, innovative, independent, reliable and based on applying scientific knowledge.

Together we make more of:

open collaboration, networking, being authoritative and directive, initiating, connecting and orchestrating.

Source for talent development (incubator/springboard for talent)

Motivated, committed and enthusiastic, innovative, creative, enterprising. With inspirational figureheads, based on teamwork. Highly challenging working environment.

concentration on 7 themes and limited number of innovation areas
Concentration on 7 themes and limited number of innovation areas
  • Relevant innovations with
  • Tangible applications and
  • Impact in the market

On the basis of:

  • Excellent knowledge together with partners, customers and stakeholders in open innovation and networks
  • Extra focus on SMEs and start-up companies
areas of expertise
Areas of expertise


  • Technical Sciences
  • Behavioural and Societal Sciences
  • Earth, Environmental and Life Sciences


the tno organisation
The TNO organisation



Supervisory Board

Board of Management

Council for

Defence Research



3 Expertise lines





7 Theme lines

organisation of the themes
Organisation of the themes

7 themes

20 innovation areas

46 business lines

(propositions of knowledge development and application)

impact teams for each business line:

business line manager

business developers

knowledge management / research programming

communication expert

project portfolio management

project progress
Project progress

periodical review:

project leader / project manager

business line manager (or delegate) (theme line)

research manager (or delegate) (expertise line)

progress in deliveries

financial situation

no general reporting format

measurable impact concept
Measurable impact (concept)


  • key performance indicators (KPIs)
    • theme line
    • expertise line
  • focus on themes:
    • projects
    • portfolio of projects
    • customers
groups of kpis
Groups of KPIs

customer satisfaction: 4 indicators

impact teams: 2 indicators

financial system: 6 indicators

relevant KPIs depend on the profile of the business line:

governmental assignment/task

government as major customer

national companies as major customers

international companies as major customers

kpis mix
KPIs mix

customer satisfaction surveys

actual use of the results

impact for the stakeholder (economic of societal)

satisfaction delivery time

project monitoring by impact teams

leading NL/EU initiatives

top impact projects (fitting to the road map)

financial system

turnover assignments (B2B, mixed funding, …)

turnover SMEs/foreign countries

average size of projects

income from licenses

monitoring project portfolio
Monitoring project portfolio


Roadmap Business line

level 3

contribution to ambition

ambition of business line:

level 2

level 1

Component Intelligent



Projects 3

Projects 2

Projects 1

business reviews
Business Reviews

collecting data per business line

accumulation to innovation area

presentation in tables

quarterly review of each theme with TNO Board of Management

complete management team of theme

corporate staff department Strategy (responsible for minutes)


ambition: “Innovate with Impact”

challenge: measurable impact

concept has been described

try-out in 1 or 2 series of Business Reviews