1 / 25

Quality

Quality. What is Quality?. Quality is never an accident, i t is always a result of intelligent effort. (John Ruskin, 19 th century painter and art critic)

mairi
Download Presentation

Quality

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality Prepared By: Ali Siddiqi

  2. What is Quality? • Quality is never an accident, it is always a result of intelligent effort. (John Ruskin, 19th century painter and art critic) • The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. (American Society for Quality) • Quality is free; it is non-quality that is expensive. (Phil Crosby) Prepared By: Ali Siddiqi

  3. Quality Through Different Aspects • User Based • Quality “lies in the eyes of the beholder” • Marketing and customer based • Better performance • Nicer features • Manufacturing Based • Meeting standards • Making it right the first time Prepared By: Ali Siddiqi

  4. Quality Through Different Aspects • Product Based • Quality is measurable • Quality is determined by precise variables Prepared By: Ali Siddiqi

  5. Implications of Quality • Company Reputation • Product Liability • Global Implications Prepared By: Ali Siddiqi

  6. Cost of Quality (COQ) • Cost of Quality: The cost of doing things wrong • Preventive Costs • Associated with preventing defects • Appraisal Costs • Associated with evaluation costs Prepared By: Ali Siddiqi

  7. Cost of Quality (COQ) • Internal Costs • Associated with defects and problems before delivery • External Costs • Costs that occur after delivery Prepared By: Ali Siddiqi

  8. Total Quality Management • TQM is a corporate business management philosophy which recognizes that customer needs and business goals are inseparable. Prepared By: Ali Siddiqi

  9. Total Quality Management • TQM is a management philosophy for continuously improving overall business performance based on leadership, supplier quality management, vision and plan statement, evaluation, process control and improvement, product design, quality system improvement, employee participation, recognition and reward, education and training, and customer focus. Prepared By: Ali Siddiqi

  10. Deming’s 14 Points • Create consistency of purpose • Lead to promote change • Build quality into the product; stop depending on inspection • Build long-term relationships based on performance, not price • Continuously improve product, quality, and service • Start training • Emphasize leadership Prepared By: Ali Siddiqi

  11. Deming’s 14 Points • Drive out fear • Break down barriers between departments • Stop haranguing workers • Support, help, improve • Remove barriers to pride in work • Institute a vigorous program of education and self-improvement • Put everybody in the company to work on the transformation Prepared By: Ali Siddiqi

  12. Google Video Prepared By: Ali Siddiqi

  13. Continuous Improvement • Setting the bar and then raising it • Zero Defects • Employee recognition is corner stone • PDCA/ Kaizen Prepared By: Ali Siddiqi

  14. Video: TQM In Toyota Prepared By: Ali Siddiqi

  15. Employee Empowerment • 85% of Problems are with materials and equipment • Involvement by those who are dealing hands on with the system • Delegating responsibility • Involving shop-floor vs. Top Down • Forming of teams • Quality Circles Prepared By: Ali Siddiqi

  16. Benchmarking • Process of evaluation via choosing the best practice in a particular activity • Provides a snapshot of your business and gives a relative standing • Benchmarking outside your industry • Internal benchmarking Prepared By: Ali Siddiqi

  17. Steps in Benchmarking • Determine what to benchmark • Form a benchmark team • Identify benchmarking partners • Collect and analyze benchmarking information • Take action to match or exceed the benchmark Prepared By: Ali Siddiqi

  18. Just In Time • Cutting cost of quality • Inventory hides bad quality • Less scrap, rework, damage costs • Improves quality • Cuts lead time • Errors are seen early • Quality problems can be found both within firm and vendors • Less inventory ordering Prepared By: Ali Siddiqi

  19. Deming’s Seven Deadly Diseases • Lack of constancy of purpose. • Emphasis on short-term profits. • Evaluation by performance, merit rating, or annual review of performance. • Mobility of management. Prepared By: Ali Siddiqi

  20. Deming’s Seven Deadly Diseases • Running a company on visible figures alone. • Excessive medical costs. • Excessive costs of warranty, fueled by lawyers who work for contingency fees. Prepared By: Ali Siddiqi

  21. Tools of TQM • Check Sheets • Used for recording data • Help in showing patterns • Scatter Diagrams • Show relationships between two measurements Prepared By: Ali Siddiqi

  22. Tools of TQM • Cause and Effect Diagrams • Ishikawa Diagram or Fish-Bone Chart • Used to discover possible locations of quality problems • 4 Ms: • Material • Machinery • Manpower • Methods Prepared By: Ali Siddiqi

  23. Tools of TQM • Flowcharts • Graphically explain the process • Statistical Process Control (SPC) • Process used to monitor standards, make measurements and take actions to correct problems as the product is being produced • Uses control charts Prepared By: Ali Siddiqi

  24. Tools of TQM • Pareto Charts • 80/20 Rule • Histograms • Shows the range of values of a measurement and the frequency of its occurrence • Show frequency and variations Prepared By: Ali Siddiqi

  25. References • Textbook: Chapter 6 • Video: Available on site (www.ustadhali.webs.com) Prepared By: Ali Siddiqi

More Related