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# SocialGov Community Project Updates

# SocialGov Community Project Updates. Justin Herman, GSA Mario Damiani , Department of Labor Betsy Steele, GSA July 30, 2013. Social Media Performance Metrics Working Group. Webinars now available: Breadth Community Size Community Growth Depth Conversions Viewing Upcoming Classes:

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# SocialGov Community Project Updates

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  1. #SocialGov Community Project Updates Justin Herman, GSA Mario Damiani, Department of Labor Betsy Steele, GSA July 30, 2013 Office of Citizen Services and Innovative Technologies

  2. Social Media Performance Metrics Working Group • Webinars now available: • Breadth • Community Size • Community Growth • Depth • Conversions • Viewing • Upcoming Classes: • Direct Engagement • Engagement Volume • Engagement Responsiveness Campaigns & Strategic Outcomes Loyalty Return Community • Customer Experience • Sentiment • Indicators • Survey Feedback Office of Citizen Services and Innovative Technologies

  3. Federal Social Media Registry Federal Social Media API Social data from thousands of government accounts, bringing citizen engagement with public services into your hands anytime, any place on any device. What’s Next? Tagging effort to make the social media more usable for entrepreneurs, local organizations and small businesses. Office of Citizen Services and Innovative Technologies

  4. Upcoming Social Media Policy Project Researched • All of the characteristics of major federal social media policies • Which agencies had provisions • Sharable examples of each to plug-and-play in your policy. What’s Next? • Sharing with the community • Addressing comments • Posting to HowTo.gov Office of Citizen Services and Innovative Technologies

  5. Social Media Accessibility Working Group Myths and Realities: • 1. Individuals with disabilities don’t use social. • We do; a lot! • 2. All social media tools are totally accessible to all individuals with disabilities. • They’re not. What have we been up to: Working with accessibility groups across government(s) & companies. What’s next: Releasing on HowTo.gov Accessibility Toolkit 2.0 based on feedback Office of Citizen Services and Innovative Technologies

  6. Social Media Terms of Service What’s New • Negotiating TOS Amendments with Reddit, Thunderclap & Eventbrite • Planning New Media Talks and other DGU Training • What’s Next • Renegotiating Tumblr and Slidehare • Working on New Amendments like Dropbox, Doodle, Soundcloud • We Need your Help • Test and Evaluate free Social Media Analytic Tools • Try and Evaluate other categories of Tools • Work with your lawyers to negotiate fed-friendly TOS • Guest write for the DigitalGov blog on how you use tools • Share lessons learned Office of Citizen Services and Innovative Technologies

  7. For more information and resources Office of Citizen Services and Innovative Technologies

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