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Effective Communication

Effective Communication. District Convention 2017. Naaley Khounpaseuth, Division 18 East Lt. Governor Marisa Wong , Division 44 North Lt. Governor. Let’s Break the Ice!. What is Effective Communication?.

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Effective Communication

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  1. Effective Communication District Convention 2017 Naaley Khounpaseuth, Division 18 East Lt. Governor Marisa Wong, Division 44 North Lt. Governor

  2. Let’s Break the Ice!

  3. What is Effective Communication? • The process of sharing information, thoughts, and feelings between people through speaking, writing or body language

  4. The Importance of Communication • Communication is an essential skill to have both in one’s personal and professional life. • Communication helps prevent unwanted stress and builds trust with those you work with.

  5. How to Communicate • Key Clubbers • Keep it casual • Safekey! • Advisors, Organizations, Kiwanians • BEE Professional • Use Mr., Mrs., or Miss • Outside Organizations: Include information about Key Club • Parents • remain respectful!

  6. Key Clubbers • Social Media • SafeKey • You are representing Key Club! • Official business should not be conducted • Promotion of events: Who? What? When? Where? Why? • Phone Calls • 8AM - 8PM • When should I use text messages?

  7. Maintaining Professionalism DOs: • Use correct grammar and spelling • Use proper titles • Communicate between the hours of 8AM and 8PM • Wear appropriate attire DON’Ts: • Use slang • Contact at odd hours • Be close minded • Forget to follow up in a timely manner

  8. How to Write an Email • Address the audience • “Hello Region 7,” • “To whom this may concern:” • Be concise • Color code your email • Create an email signature --------- Serving with Spirit, Marisa Wong Division 44 North Lieutenant Governor Region 16, California-Nevada-Hawaii District Key Club International Cell: (###) ###-#### Email: d44n.cnhkc.ltg@gmail.com

  9. How to Communicate with Parents • Be RESPECTFUL! • Remember you represent Key Club! • Stay calm • Look at it from the parent’s point of view • Don’t talk back • If things get out of control take it to the adults (Club & Kiwanis Advisor)

  10. Sharing Knowledge Knowledge is POWER Equip yourself and your team with as much knowledge as you can!!! • Show your team how all the pieces of the pictures fit together • Demonstrate how the team makes a difference to the members • Train others

  11. Building Trust The core of communication is developing trust. • Establish acceptable standards of behavior to eliminate confusion • Live up to your commitments • Respect confidentiality

  12. Providing Feedback People need to know where they stand. • Let team members know what is required of them • Tell them how they’re doing as a team • Be honest, but also respectful

  13. Lead by Example We have to walk our talk personally and professionally • People watch everything you do • You are always leading • Everything counts

  14. What happens when communication goes wrong? • Let’s say someone criticizes you for not communicating effectively… • Be the bigger person • Talk it out to rebuild trust • Don’t just leave the situation alone! • Do something about it!

  15. Icebreaker

  16. ? ? Questions? Comments? Concerns? Go for it!

  17. Acknowledgements The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years. Breigh Dang, District Secretary, 2010-2011 Andrew Liu, District Secretary, 2011-2012 Lloyd Chen, District Secretary, 2012-2013 Amanda Redublo, District Secretary 2013-2014 Cecilia Li, District Secretary, 2014-2015 Joceline Yu, Communications & Marketing Committee Chair, 2016-2017 Naaley Khounpaseuth, Division 18 East Lt. Governor, 2016-2017 Marisa Wong, Division 44 North Lt. Governor, 2016-2017

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