slide1 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Effective Communication PowerPoint Presentation
Download Presentation
Effective Communication

Loading in 2 Seconds...

play fullscreen
1 / 28

Effective Communication - PowerPoint PPT Presentation


  • 253 Views
  • Uploaded on

Effective Communication. Session outcomes. Analyse effective communication strategies and the role it plays in conveying the overall vision, mission and strategy Assess the effectiveness of their own communication within their organisation

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Effective Communication' - beryl


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
session outcomes
Session outcomes
  • Analyse effective communication strategies and the role it plays in conveying the overall vision, mission and strategy
  • Assess the effectiveness of their own communication within their organisation
  • Understand feedback and apply to their own leadership behaviours
inform or communicate
Inform or communicate?

Informing is not communicating!

Informing involves the transmission of a message

Communicating involves an exchange

New technology doesn't always improve communication as it

often doesn't promote an exchange

The importance of the human factor

obstacles to communication
Obstacles to communication

From the speaker’s point of view....

  • The language used
  • Verbal / non-verbal divergence
  • Difficulty in translating thoughts to words
obstacles to communication1
Obstacles to communication

From the listener’s point of view – a failure to

listen

  • Distracted by something else
  • Generally not listening
  • Doing several other things at once
slide15

+ -

The policeman is looking though a

a telescope

= ?

obstacles to communication2
Obstacles to communication

From the listener’s point of view – inference

  • When the listener puts 2 + 2 together but comes up with 5
  • The listener adds own information to the message
frame of reference
Frame of reference
  • Education
  • Culture
  • Environment
  • Previous experiences
key ways to communicate effectively
Key ways to communicate effectively;

Feedback

The listener gives verbal and / or non verbal

Feedback

Ensure the information received is the same as

information sent

key ways to communicate effectively1
Key ways to communicate effectively;

Express your feelings

  • Wear a clear expression
  • Avoid other people interpreting your attitude incorrectly
  • Establish a climate of trust
verbal and non verbal
Verbal and non-verbal
  • Your attitude must be consistent with your words
  • A gesture can be as explicit as a sentence
  • It is difficult to cheat with the non-verbal as actions speak louder than words
key points1
Key points
  • Ensure information sent matches information

received

  • Express verbally what you are feeling
  • Ensure consistency between non-verbal and verbal communication
the 7 c s of communication
The 7 C’s of communication?
  • Clear.
  • Concise.
  • Concrete.
  • Correct.
  • Coherent.
  • Complete.
  • Courteous.