Effective Communication. Session outcomes. Analyse effective communication strategies and the role it plays in conveying the overall vision, mission and strategy Assess the effectiveness of their own communication within their organisation
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Informing is not communicating!
Informing involves the transmission of a message
Communicating involves an exchange
New technology doesn't always improve communication as it
often doesn't promote an exchange
The importance of the human factor
From the speaker’s point of view....
From the listener’s point of view – a failure to
The policeman is looking though a
From the listener’s point of view – inference
The listener gives verbal and / or non verbal
Ensure the information received is the same as
Express your feelings