MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 6: Configure and Troubleshoot Local User and Group Accounts

2. Objectives • Understand user accounts on Windows XP • Understand the default user accounts • Create and manage local user accounts • Work with the Local Users and Groups tool Guide to MCDST 70-271

3. Objectives (continued) • Use groups • Troubleshoot issues with user accounts • Understand user rights Guide to MCDST 70-271

4. Windows XP Professional User Accounts • Local user account • Exists on a single computer • Cannot be used to gain domain access of any kind • Local groups • Exist only on the computer on which they were created Guide to MCDST 70-271

5. Windows XP Professional User Accounts (continued) • Windows XP Professional local user account stores details about • Security • Preferences • Domain user account • Exists in a domain or in any trusting domain by virtue of being created on a domain controller Guide to MCDST 70-271

6. How Accounts Interact with a Windows XP Professional System • Standalone system, automatic logon • Standalone system • Workgroup member • Domain network client Guide to MCDST 70-271

7. Default User Accounts of Windows XP • Administrator account • Most powerful user account within Windows XP • Characteristics • Cannot be deleted • Cannot be locked out • Can be disabled • Can have a blank password Guide to MCDST 70-271

8. Default User Accounts of Windows XP (continued) Guide to MCDST 70-271

9. Default User Accounts of Windows XP (continued) • Guest Account • One of the least privileged user accounts in Windows XP • Characteristics • Cannot be deleted • Can be locked out • Can be disabled • Can have a blank password Guide to MCDST 70-271

10. Default User Accounts of Windows XP (continued) Guide to MCDST 70-271

11. Managing Local User Accounts • To create a local representation of an existing domain/network user account • Use the Add button on the User Accounts applet • Local Users and Groups utility • Accessed through the Advanced button on the Advanced tab of the User Accounts applet Guide to MCDST 70-271

12. Local Users and Groups Tool • Used to create and manage local users • Accessed by pressing the Advanced button on the Advanced tab of the User Accounts applet Guide to MCDST 70-271

13. Local Users and Groups Tool (continued) Guide to MCDST 70-271

14. Users Node • Displays all existing local user accounts • HelpAssistant and Support accounts • Used to enable Remote Assistance and online Help and Support Services, respectively • Details pane lists: • Name of the user account • Full name of the user • Description of the account Guide to MCDST 70-271

15. Users Node (continued) Guide to MCDST 70-271

16. Users Node (continued) Guide to MCDST 70-271

17. Users Node (continued) Guide to MCDST 70-271

18. Supporting More Than One User • Multiple-user systems • Operating systems that can support more than one user • Implemented in Windows XP through • Groups • Resources • Policies • Profiles Guide to MCDST 70-271

19. Groups Node • Groups • Members share the privileges or restrictions of the group • Used to give a specific level of access to multiple users • Local user can be a member of multiple groups Guide to MCDST 70-271

20. Planning Groups and System Groups • Existing groupings that can be transformed into Windows XP groups • Organizational functioning units, workgroups, or departments • Authorized users of network programs and applications • Events, projects, or special assignments • Authorized users of network resources Guide to MCDST 70-271

21. Working with Default Groups • Default groups • Administrators • Backup Operators • Guests • Network Configuration Operators • Power Users • Remote Desktop Users Guide to MCDST 70-271

22. Troubleshooting User Accounts • Most common problem associated with user accounts • Password issues • Other common user account problems • Misconfiguration of user account details or group membership Guide to MCDST 70-271

23. User Rights Assignment • User Rights Assignment section of a policy object • Defines which groups or users can perform the specific privileged action • Items in this policy • Access this computer from the network • Act as part of the operating system • Add workstations to domain • Adjust memory quotas for a process Guide to MCDST 70-271

24. User Rights Assignment (continued) Guide to MCDST 70-271

25. Summary • Windows XP • Multiple-user operating system that supports both local and domain-based user accounts • Has two default user accounts: Administrator and Guest • Local User Accounts created and managed through two interfaces: • User Accounts Control Panel applet • Local Users and Groups tool from Computer Management Guide to MCDST 70-271

26. Summary (continued) • Proper use of groups • Will aid in simplifying complex administrative tasks • Troubleshooting user accounts • Resetting passwords when users forget them • User rights • System-level privileges that are managed through local or domain policies Guide to MCDST 70-271