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The Land Of Skills

I10 International. The Land Of Skills. Welcome to our business portfolio . Contents:- Introduction to i10 Mission, vision and values Business services Business strategies Clientele Contact information. Introduction to i10.

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The Land Of Skills

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  1. I10 International The Land Of Skills

  2. Welcome to our business portfolio Contents:- • Introduction to i10 • Mission, vision and values • Business services • Business strategies • Clientele • Contact information

  3. Introduction to i10 • We are BPO Firm based in India providing quality services in Telemarketing, Lead Generation to Clients Based in Canada and U.S.A • We are one of the Prominent B.P.O Firm, which combines quality and expertise in order to provide the right solution based services to our clients. • We are equipped with resources to manage a range of Voice and Non-Voice Process 24x7 and 365 days. • Our Protocol is Customer Satisfaction and delivering the best services keeping intact the quality.

  4. Mission • To provide a seamless extension of our client’s customer relationship management process by being a premier provider of customer acquisition, customer care and retention services. • To build strong client relationships and strategic partnerships through QUALITY PEOPLE, EXCELLENT SERVICE and SUPERIOR TECHNOLOGY resulting in an exceptional CRM product and outsourcing value.

  5. VISION • To be a global, industry-leading provider of high quality, cost effective services designed to enhance/improve relationship using intellectual capital of Indian brain. • We will keep building our skills and distinguishing project methodology, together with our industry, business process and technology knowledge. Thus, we will be able to bring you the best practices, technologies and business models and help you to take full advantage of IT driven opportunities, and to anticipate and respond to new business challenges.

  6. VALUES • Add value to customers' businesses. • Keep commitments and meet deadlines at any cost. • Exceed customer expectations on all key performance metrics. • We are committed to maintaining a work environment that encourages innovation, growth and fun. • We will remain prudent and be responsible for our performance. • We wish to build the ultimate human organization, with a sense of loyalty and high integrity.

  7. Business services: Voice: • Product promotion • Appointment scheduling • Tele-marketing • Product inquiry • Complain registration • Market research • General surveys

  8. Cont`d Inbound Services : • Inquiry handling • Technical support • Answering services • Order Taking • Customer care

  9. Cont`d • Outbound Services: • Lead generation • Telemarketing • Hard-core sales • Market research • Verification [Hot Transfer] services • General surveys • Appointment scheduling

  10. Business Strategies Quality Process: • We believe in delivering the best quality to enhance the services for our project for which we have a Team of professional Quality Analysts, They constantly work on enhancing and maintaining the standards of the project requirement. • Standard Quality Parameter’s • Latest Technology to Monitor Calls • Recording Calibration Process • The Infrastructure Comprises of Flexible Automatic Call Distribution System (ACD), CTI, Voice Logger for Selective Monitoring, High bandwidth Leased Lines and the latest software.

  11. Cont`d • State of the art contact center with current capacity of 32 seats • High Bandwidth leased links for voice and data with direct access to fiber optic network within the building • Complete redundancy through multiple alternate links • Adequate power backups in the form of UPS • Ability to provide integrate voice, Email and Chat support • Extensive CRM capabilities • Customized IVR system for messaging with full voicemail functions • Voice Recording and call monitoring for Quality Analysis

  12. ContCont`d We Believe in: • Intense domain expertise • High degree of flexibility • Scalability • Constant inventiveness. • Service orientation • We highly value our customers who call us ‘The Best BPO’and are the industry’s best ROI for communication service providers in need of IT services partnerships.

  13. Clientele: • PALM FINANCE [INSURANCE – RBC] • TEKBUZZ MARKETING LTD. [BELL CANADA] • INDUS-CANADA WEALTH MANAGEMENT • PROTECH IMMIGRATION LTD. • PUNJAB INSURANCE INC. • PHONETIME INC. [ CALL SELECT – LONG DISTANCE] • INVESTORS GROUP INC. • MORTGAGE ALLIANCE { A2Z MORTGAGES }

  14. Contact information: i10 International Saurin .V. Patel (Director ) Address :- 601-602,Rajshree-B Complex, Nr Dinesh Hall, Income Tax Ahmedabad-380009 Ph:-{m} +91-9727711985 Email:- saurin@i-10international.com Website:-i-10international.com [Under Construction] Pritvanti .H. Patel & Vishal .H. Patel Managing Directors {Offshore Canada } Pritvanti Patel:- {H}01-416-746-5647 {M} 01-647-258-8458 {M} 01-647-280-1005 Email: pritvanti.patel@gmail.com

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