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Enhancing SUH's Sales Support with Innovative IT Solutions

This executive briefing outlines critical IT solutions to enhance SUH's Sales Support team. Key areas for improvement include updating technology, providing comprehensive product training, and improving information storage. We propose the implementation of a Knowledge Management System (KMS), which offers a centralized portal for data access, collaboration tools, and personalized information views. Our approach follows industry best practices for project management and system development life cycle (SDLC), ensuring effective design, implementation, and training of employees on the new system.

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Enhancing SUH's Sales Support with Innovative IT Solutions

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  1. SUH Incorporated Executive Briefing

  2. SUH Business Opportunity I.T. solutions are needed to improve SUH’s ability to operate Sales Support team would benefit from any enterprise wide implementation. Improvement areas include: • Updated technology • Product training • Better information storage

  3. Proposed Solution • After analyzing the information & application needs of SUH the following • Solution is proposed: • Incorporate a Knowledge Management System

  4. Implementation Process

  5. Benefits of Knowledge Management System The following are capabilities and components of a knowledge portal: • Single point of access to corporate data • Collaboration tools • Community work areas • Categorizes data & information • Personalized view of news & data

  6. I.T. Best Practices • Project Management • Following SDLC • Maintaining IT Infrastructure

  7. Implementation Process cont. During the application design phase of SDLC the following approach assists with systems designs: Prototyping (rapid development & testing of working models)

  8. Hardware & SoftwareComponents • Hardware: - Servers & Mainframes • Software: • Webserver • Database • Applications

  9. Telecommunication Services • Organizations capable of building, designing websites • Installation services • Maintenance of system applications

  10. Testing and Training • Testing of the systems will occur throughout design • Look for errors within system • Train people to operate and use system • Convert employees from old system to new Business System • Create training programs

  11. Any Questions?

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