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Understanding Nonverbal Messages. Preview. Why Focus on Nonverbal Communication? The Nature of Nonverbal Communication Codes of Nonverbal Communication How to interpret Nonverbal Cues More Accurately . Nonverbal Communication Defined.

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Presentation Transcript
preview
Preview
  • Why Focus on Nonverbal Communication?
  • The Nature of Nonverbal Communication
  • Codes of Nonverbal Communication
  • How to interpret Nonverbal Cues More Accurately
nonverbal communication defined
Nonverbal Communication Defined
  • Communication other than written or spoken language that creates meaning for someone
    • Sign language is one exception to this definition
why focus on nonverbal communication
Why focus on Nonverbal Communication?
  • Nonverbal messages communicate feelings and attitudes
    • Most significant source of emotional information is the face (Albert Mehrabian)
    • Vocal cues
    • Approximately 93% of emotional meaning is communicated nonverbally.
why focus on nonverbal communication1
Why focus on nonverbal communication?
  • Nonverbal messages are critical to successful relationships
  • Nonverbal messages serve various functions for verbal messages:
          • Substitute
          • Complement
          • Contradict
          • Repeat
          • Regulate
          • Accent
the nature of nonverbal communication
The Nature of Nonverbal Communication
  • Culture-Bound
  • Rule-governed
  • Ambiguous
    • Perception checking
  • Continuous
  • Non-linguistic
  • Multi-channeled
codes of nonverbal communication1
Codes of Nonverbal Communication
  • Body movement, Gestures, and Posture
    • Kinesics refers to the study of human movements, gestures, and postures
      • Emblems
      • Illustrators
      • Affect displays
      • Regulators
      • adaptors
  • (People En Espaňol Magazine, Aug 2004, pg 20)
codes of nonverbal communication2
Codes of Nonverbal Communication
  • Kinesics Research
    • Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone:
      • Courtship readiness
      • Preening
      • Positional cues
      • Appeals to invitation
codes of nonverbal communication3
Codes of Nonverbal Communication
  • Eye contact
  • Facial expressions
  • Touch (haptics)
    • Touch ethic
  • The Voice
    • Paralanguage or vocalics
    • Back-channel cues
    • Response latencies
codes of nonverbal communication4
Codes of Nonverbal Communication
  • Environment, Space, and Territory
    • Physical environment
    • Space (proxemics)
      • Intimate space
      • Personal space
      • Social space
      • Public space
codes of nonverbal communication5
Codes of Nonverbal Communication
  • Territory
    • Territoriality
    • Territorial markers
how to interpret nonverbal cues
How to Interpret Nonverbal Cues
  • Immediacy

Immediacy Cues

Proximity:……………………………. Close, forward lean

Body Orientation:……………… Direct, could be side-by-side

Eye Contact:……………………….. Eye contact & mutual eye contact

Facial Expression:…………….. Smiling

Gestures:……………………………. Head nods, movement

Posture:………………………………. Open, relaxed, arms oriented toward others

Touch:………………………………….. Cultural-and-context appropriate

Voice:…………………………………… Higher pitch, upward pitch

how to interpret nonverbal cues1
How to Interpret Nonverbal Cues
  • Immediacy
    • Arousal
    • Dominance
what questions do you have
What questions do you have?
  • Homework:
    • Reading?
    • Turn in assignment?