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Nonverbal:. “No words” All communication except for words. Knapp (vogel) Nonverbal Classification System. Kinesics:. Definition: Nonverbal cues related to body motion or stillness Gestures Facial Expression Eye Behavior Posture Body Movement Lack of motion. Physical Characteristics.

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Nonverbal
Nonverbal:

  • “No words”

  • All communication except for words.



Kinesics
Kinesics:

  • Definition: Nonverbal cues related to body motion or stillness

    • Gestures

    • Facial Expression

    • Eye Behavior

    • Posture

    • Body Movement

    • Lack of motion


Physical characteristics
Physical Characteristics

  • Definition: Nonverbal cues that are part of the human body.

    • Height

    • Weight

    • Fitness

    • General Attractiveness

    • Skin, hair, and eye coloring


Haptics
Haptics

  • Definition: Nonverbal cues related to touch

    • Handshakes

    • Hugs

    • Kisses

    • High fives

    • Pokes and punches

    • Massages


Paralanguage
Paralanguage

  • Definition: Vocal qualities and vocalizations

    • Tone

    • Rate

    • Volume

    • Pitch

    • Silence

    • “Uhs” and “Ums”


Proxemics
Proxemics

  • Definition: Use and perception of space to reflect honor, power, and respect

    • Arrangement of Furniture

    • Size of space

    • Location/positioning

    • Territoriality

    • Spatial Zones



Personal appearance
Personal Appearance

  • Definition: Objects which come into contact with the body but are not part of the body

    • Make-up

    • Fragrance

    • Glasses

    • Hair pieces

    • Clothing


Personal possessions
Personal Possessions

  • Definition: Artifacts we own or have

    • Cars

    • Homes or Apartments

    • Pets

    • Collections

    • Awards

    • Furnishings


Environmental factors
Environmental Factors

  • Definition: Conditions of the setting; what you find in the space

    • Style of furniture Music

    • Décor Clutter

    • Lighting Crowding

    • Architecture Temperature

    • Colors FengShui

    • Smells


Chronemics
Chronemics

  • Definition: Use of time (temporal)

    • Late for appointments or meetings

    • Finish projects on time

    • Procrastinate

    • Leave early

    • Personal business on company time

    • “Free time”




Mehrabian
Mehrabian:

7% of an emotion is communicated verbally

93% of an emotion is communicated nonverbally

55% is from face

38% is from voice



  • Nonverbal messages differ from culture to culture.

  • Some nonverbal behaviors are universal

  • Nonverbal messages are more believable than verbal messages



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