Installation of a Clinical Universal Workstation Networked Printer:
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Content

Installation of a Clinical Universal Workstation Networked Printer: Set up ItemsProblem Solving Flowcharts


Content
Content: Printer:

  • This presentation has been reviewed and approved by the key stakeholders mentioned

  • This presentation will provide resources to contact for setup and problem solving—on each slide

    • Steps to successfully set up a networked CUWS printer—slides #3 & 4

    • Troubleshooting suggestions—slides # 5-15

    • Confirmation of this information from all key stakeholders in the process-prior to publication

    • Glossary of frequently used terms—slides#16-21

    • Footnotes—slides 22 -24


Flowchart new printer set up steps
Flowchart: Printer:New Printer Set up Steps

NEW Printer

installation

in NEW Nursing Unit?

Manager of unit requesting printer set up will complete CSR or contact Helpdesk to initiate a CSR

If electricity, network connection or counter construction needed, send request

to Plant Ops by Manager of nsg. unit

n

y

Help Desk notifies CUWS team of CSR*

CUWS team contacts nsg. Unit manager or SSS dept. for decisions re: printer set up

Manager of unit requesting printer will Contact Dept. of Finance for room & bed changes.

Provide nursing unit name, bed numbers & phone numbers

Network Printer Change Request (NPC) Completed by CUWS team

Changes must be Tested before implementation to confirm complete set up in all necessary applications.

All action steps taken by all parties contacted by NPC to prepare for requested print capabilities.

NPC Auto- generated to all appropriate I.M. depts.

*See footnote on pg.22


Testing printer after installation
Testing Printer Printer:After Installation

  • Testing team must be qualified and have access to applications to be tested

  • Make sure printer has “READY ” display

    • Check all “printer correction options”* if printer display doesn’t read “READY” before calling helpdesk

      • *Power on, power line connected to outlet, network cord connected to outlet and NOT pinched in any way, printer on-line (display reading READY), paper supply sufficient and not jammed, toner adequate, printer powered off and back on to reconnect network…

  • Test demand print

    • Print internet document-go to internet explorer, then click file, print, ok…

  • Test all types of print from all applications required to print to installed printer


Troubleshooting unsuccessful daily order sheet print
Troubleshooting: Printer:Unsuccessful Daily Order Sheet Print

Check all “printer correction options” if display doesn’t read “Ready”

*

D.O.S. NOT printing in Batch on a given nursing unit.

New

Nursing Unit?

Printer working properly?

Contact CUWS team via Help Desk for repairs

n

n

y

y

Contact Help Desk

to verify

VS030BC Database

(Auto-tech team) report destination has correct printer listed for the nursing unit and ask that print be “rebundled”

If failure to print

persists:

every step for

confirmation

of action taken

indicating that print is

still NOT successful

Contact Autotech team via Help Desk to add printer to table

n

Print still NOT successful

Escalate to Incident Response Center

via Help Desk

  • * See glossary slide #20

y


Troubleshooting unsuccessful edocs print
Troubleshooting: Printer:Unsuccessful EDOCS Print

“PD” is an available printer option in dialogue box

1. Caller to Help Desk states unable to print ANY document from all choice within EDOCS

Check “file, print” to see dialogue box

User contacts CUWS team via Help Desk to have PD printer option added

n

y

2. Caller to Help Desk states unable to print from EDOCS from one of the possible options,i.e. eyeglasses, single or multiple print mode

Technical team from CUWS & EDOCS correct items on their side

Check Printer correction options before calling Help Desk

*

Help Desk contact EDOCS with information

If failure to print persists:

Revisit every step

for confirmation of action

Taken indicating that print is

still NOT successful

Print still

NOT Successful

Escalate to Incident Response Center

via Help Desk

* See glossary slide #20


Troubleshooting unsuccessful embosser print
Troubleshooting: Printer:Unsuccessful Embosser Print

CSR submitted by manager of nsng. unit adding printer: requesting connection to network for printer?

Embosser printer not printing*

Printer

NEW ?

Refer to slide #3 for guidance on submitting CSR

y

n

n

Contact person from designated application that should print to embosser for verification that the printer is set in application table

y

If failure to print persists:

revisit every step for

confirmation

of actions taken

indicating that print is

still NOT successful

Application contact sets printer in application for printing

n

Contact CUWS team to check Jet Direct box & hardware

y

Escalate to

Incident Response

Center via Help Desk

Print still

NOT successful

* See glossary slide #20


Troubleshooting unsuccessful epic print
Troubleshooting: Printer:Unsuccessful EPIC Print

HD contacts CUWS team to confirm CWS is configured for EPIC

print

Notify Help Desk**

CUWS team corrects terminal setting to allow EPIC print

EPIC document not printing from CWS terminal *

n

Help Desk contacts MID Range team to verify that terminal is

listed in database

y

EPIC has accurate CWS ID & location in required tables

If failure to print persists:

revisit

every step

for confirmation of action

taken

indicating that print is

still NOT successful

y

y

* See glossary slide #20

n

n

Mid Range team adds terminal to database

Print still

NOT successful

EPIC team adds CWS to table

Escalate to

Incident Response

Center via Help Desk

**footnotes: slide #23


Troubleshooting unsuccessful label print
Troubleshooting: Printer:Unsuccessful Label Print

New

Printer?

CSR submitted by manager of unit adding printer: requesting connection of network to label printer?

Label printer not printing

Refer to slide #3 for guidance on submitting CSR

y

n

N

y

If failure to print persists:

CUWS team will contact vendor and provide a backup printer to floor until repairs completed

Contact Help Desk to trouble shoot and then contact person from designated application that should print to label printer to verify that the printer is set in application table

Application contact sets printer in application for printing

Escalate to

Incident Response

Center via Help Desk

Print still

NOT successful

Contact CUWS team to check Jet Direct box & hardware


Troubleshooting unsuccessful daily am batch lab reqs print
Troubleshooting: Unsuccessful Printer:Daily AM Batch Lab Reqs Print

Check all “printer correction options” if display doesn’t read “Ready

*

Daily AM Batch Lab Requisitions NOT printing on nursing unit

Printer working

Properly?

Notify CUWS team to repair

New Nursing

Unit?

n

n

y

y

If failure to print persists:

Have nursing unit staff review all AM lab orders for each patient and REPRINT each req. needed

Contact Help Desk to verify with AUTOTECH team that DB2 Database has correct printer listed for the nursing unit & DB2 is functioning properly

DB2 Database Autotech team add printer to table

Escalate to Incident

Response Center

Print still

NOT successful

*See

glossary

slide #20


Troubleshooting unsuccessful medipac print
Troubleshooting: Printer:Unsuccessful Medipac Print

Help Desk to contact CUWS team to verify that machine is configured for MPAC print

Medipac document not printing from CWS terminal

CUWS team adds workstation to terminal table

n

Mainframe team verifies accurate location listed in database

If failure to print persists:

revisit every step for confirmation of actions taken

indicating that print is still NOT successful

y

Contact Help Desk to further trouble shoot and verify with Application support and Tech support

Medipac team verifies terminal listed in application correctly

y

y

Print still

NOT successful

n

n

Mainframe team adds to print subsystem

Escalate to Incident Response Center via Help Desk

Medipac team adds terminal to application


Troubleshooting unsuccessful wiz print of demand documents cos cmr etc
Troubleshooting: Printer:Unsuccessful WIZ Print of Demand Documents: COS,CMR,etc

Check all “printer correction options” if display doesn’t read “Ready”

*

Designated Demand printer working properly?

COS / CMR Not printing from WIZ

Contact CUWS team via Help Desk for repair

n

Is printer in expected location for Demand Print?

Other demand documents (I.e. e-mails) print okay?

y

Next Page

CUWS team confirms that the terminals reported are set to print default to designated demand printer.

n

n

Contact Help Desk to troubleshoot and verify with CUWS team, if necessary re: printer assignment to terminal

y

y

If failure to print persists:

revisit every step for confirmation of actions taken

indicating that print is still NOT successful

* See

Glossary

slide #20

Print still

NOT successful

Escalate to Incident Response Center via Help Desk


Troubleshooting slide 12 continued unsuccessful wiz print of demand documents
Troubleshooting: Printer:Slide #12 ContinuedUnsuccessful WIZ Print of Demand Documents:

Unit leadership decides to allow print documents to go to current location?

Is printer in expected location for Demand Print ?

Prior

Page

Submit CSR to request that the CUWS team to move printer to expected location or identify another printer as the designated Demand printer

y

y

n

n

y

Educate staff

re: location of demand printer


Troubleshooting unsuccessful wiz print orders only
Troubleshooting: Printer:Unsuccessful WIZ Print: Orders ONLY

WIZ Orders

(POS & REQ) documents not printing on NURSING UNIT

IE, internet

documents print @ designated printer

Check all “printer correction options” if

display doesn’t read “Ready”

*

Printer is working?

Contact CUWS team for repair

n

n

Nursing unit NEW?

Print subsystem shows documents printed?

y

Contact Mainframe/Technical team via Help Desk to ensure accurate location is listed in database/ print subsystem

n

y

Contact nsg. unit to ensure printer is “ready”, document wasn’t picked up accidentally by someone else.

y

y

Nursing unit approved by Dept of Finance

n

n

CUWS & WIZ team collaborate to ensure both tables have accurate location name **

If failure to print persists:

revisit every step for confirmation of action taken

indicating that print is still NOT successful

Contact Finance Dept.

y

Notify Wiz & CUWS team to determine if location in their tables are named EXACTLY the same

New unit set up in Medipac

n

Print still NOT successful

Escalate to Incident Response Center via Help Desk

* See glossary slide #20

**Refer to footnote on slide #23

y


Troubleshooting unsuccessful wiz print reprint requisitions
Troubleshooting: Printer:Unsuccessful Wiz Print:reprint Requisitions

Check all “printer correction options” if display doesn’t read “Ready”

*

Other demand printer working properly

Contact CUWS team via Help Desk for repairs

Lab Reprint reqs. not printing

n

y

Is “nearest” printer also Demand Print?

If failure to print persists:

revisit every step for

Confirmation of action taken

indicating that print

is still NOT successful

CUWS team via Help Desk confirmed ID of “Nearest Printer” to which Reprint Req. should print.

y

n

Print still

NOT successful

Escalate via Help Desk to Incident Response Center

Educate staff re: correct destination for Reprint Reqs.

* See glossary slide #20


Frequently used terms glossary
Frequently Used Terms: Printer:Glossary

  • COS—Abbreviation for WIZ document titled Current Order Sheet

  • CMR--Abbreviation for WIZ document titled Current Meds & Results

  • Demand print-

    • Printer chosen by staff on nsg. unit for demand print is set during the build of the terminal as the default printer for all demand document printing

  • E-drain status-

    • the Edrained status in VPS can occur anytime the mainframe fails to send active print jobs to the printer. This could be due to out of paper conditions, loss of network connectivity, paper jams, configuration errors, or anything else that causes the printer to become unavailable when the mainframe is trying to route print to the printer.*see footnotes slide #23.


Glossary continued
Glossary Continued: Printer:

  • HIP monitor-

    • The HIP monitor is a utility that resides on the VUMCPORTAL server and monitors all critical printers

    • If one of these printers encounters a problem, the HIP monitor will display the printer ID in “the printers needing an intervention window” at the top of the HIP monitor screen

    • The “Monitor” will also receive an audio alert stating "please check your printer monitor“ The Help Desk then notifies appropriate staff.

    • This audio alert will only be announced once for each occurrence (HIP monitor is planned for replacement by service desk soon)

    • This “Monitor” resides on & is monitored by the Help Desk. The Help Desk notifies the unit impacted

    • The HIP Monitor is not integrated with the VPS system on the Mainframe & may not alert the Help Desk to all VPS “e-drain” status errors.


Glossary continued1
Glossary Continued: Printer:

  • IRC-Incident Response Center-

    • Escalation process via help desk to which unresolved problems should be routed

  • Logical printer table-

    • PRTVLOCT (see WIZ location tables) orders printer location table created by CUWS team to correlate printer ID to print destination table in WIZ

  • MPAC location table—

    • Table (YALOC) which contains all approved location codes where patients can be bedded within the inpatient and outpatient procedural areas

    • Used for patient tracking of admit,discharge, transfer


Glossary continued2
Glossary:continued Printer:

  • Nearest printer table-

    • based on the terminal location code table (VTMVTRMT) which drives where WIZ prints reprinted reqs;This table is maintained by CUWS team

  • Network printer change request (NPC)-

    • Web based process for LAN Managers or CUWS Specialists to communicate and request printer changes from their responsible areas to the various Informatics Center departments required to enable to device to print the required user application printouts. This web based application can be accessed @ https://trutto.mc.vanderbilt.edu/ncs/


Glossary continued3
Glossary Continued: Printer:

  • POS—Abbreviation for WIZ document titled Physician Order Sheet

  • Printer correction options-

    • Power cord plugged in, power printer off & on to reconnect network to printer, network cord is connected to back of printer and NOT pinched, printer on-line (display reading READY), paper supply sufficient and not jammed, toner adequate…

  • Print Sub-system-

    • CICSPAC2-a Mainframe based CICS (customer Information Control System) application developed in-house which identifies each document sent to any networked printer by date, time & content of document


Glossary continued4
Glossary Continued: Printer:

  • REQ– Abbreviation for WIZ document titled Lab Requisition

  • WIZ location table—

    • PRTVLOCT (orders printer location tables):

      • U$HIPRINT(nursing unit WIZ printers)

      • U$DPPRINT (departmental WIZ printers, I.E. ECHO lab)

      • WIZ uses these tables to match orders printing to patient (Medipac) location for accurate print of automatically generated documents to correct pt. care location*Refer to slide #23 for further detail.


Footnotes
* Footnotes Printer::

  • Slide #2--* the qualifiers for installation of a CUWS printer are: there must be a CUWS workstation involved.

    • If there is an existing NON- CUWS printer in place, when it becomes a CUWS printer, the CUWS team then is responsible for the maintenance and life-cycling of that printer.

  • Slide # 7—Help Desk has access to allow the printer to be pinged, restart printer queues, clear printer queues, etc….


Footnotes continued
* Footnotes Printer::Continued

  • Slide # 14 & 21—Within Wiz Order, there is a matching table that maps beds to printer names in U$HIPRINT. There's another table that maps units and/or workstations to label printers (via their hostname/IP address). Requisitions to departments (mapping orderable department/sub department to U$DPPRNT printer name) are hard coded.

  • Slide # 16– See Slide # 17 for description of term E-Drain