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  1. Technologies present Unified Communications& Call Centre Solutions

  2. How much has the market converged Telephony to the desktop ?

  3. Buckleys ! Nada ! Non ! Bugger All !

  4. Who dosn’t have a mobile phone ? • How much did you pay for that mobile phone ? • Who puts their important contacts/friends in it ? • Who configures it so that they CANNOT tell who is calling ? • Who dials the numbers manually even though they have the contacts in their phone ? • How many businesses do you know work this way ? • Who would spend a similar cost of 1 Mobile Phone but for 5 users in their business to work better than their competitors and save $11,000 on the cost?

  5. Product CyDesk – 5 user Pack $700 + GST Cost Justification In a typical environment: CyDesk saves approximately 10 seconds on every call in and out 50 calls a day = 8.33 minutes a day saving – say 8 minutes On a typical 50 week year working year of 5 days a week = 34 hrs – say 30 hrs On a typical wage of $50k per annum = $750 per year saving The CyDesk package price above is for 5 users and we would expect a minimum of a 3 year life before you may change, upgrade or stop using it for technology change $750 x 3 x 5 = $11,250

  6. "Combining CyTrack® Technologies telephony & call centre business communications software with Microsoft Dynamics CRM helps improve employee productivity and customer satisfaction while reducing costs," said Ross Dembecki, Lead Product Manager, at Microsoft Australia. "CyTrack's collaboration with our certified Microsoft Dynamics CRM partners provides an integrated solution for organisations looking to build stronger relationships with their customers." Ross Dembecki Lead Product Manager Business Solutions Group Microsoft

  7. CyDeskDynamics CRM Contact Logging and Voice Recording

  8. CyDeskDynamics CRM CRM Call Control Ribbon

  9. Oscar Trimboli  Australian Director of Microsoft UC stated that the UC solution is not suitable for businesses with <50 Users. their focus is very much up market in the  enterprise space (750 + users) where they see 80% of their business. Some basic pricing for the current OCS Server 10 users enterprise $5,135 + GST Cals are $50 each There will also be a need for Telephone Cals ( 1 per extension ) and public IM Connectivity Service which has a per month Fee and permits users to access the MSN, AOL,and YAHOO instant messaging services

  10. OurProducts Unified and Modular Approach

  11. CyQ Product Brief

  12. View CyDesk users remotely from your Windows Device • Click to call any agent • See status of remote/mobile users and log their calls in CyReport • Remote Workers can be a call centre agent off site • Remote workers can work in docked version and get screen pops on their PC desktop when logged in

  13. Syncronisation of CyDesk breaks with Outlook calendar • CyDesk searches for key words to match CyDesk breaks with Outlook Calendar appointments

  14. Built-in Database that customer can import contacts into • Provides screen pop and click to dial out • Acts as a step before CRM • Will provide simple reporting Lookup of calls

  15. Solutions Selling !CyTrack Pain & Pleasure New Training Program Coming soon

  16. Able Advanced Progressive Dynamic IVR Self Service Intelligent & Advanced Inbound Call Management & Routing Server based Voice Recording CRM/Database Integration Whole of Business Customer Contact & Service Architecture Intelligent & Advanced Outbound Call Management Staff Performance IntegratedWorkers In-Out Bound Call Blending Call Centre Advanced ACD & Group Management PerformanceFront Desk Reporting