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Hodusoft - Contact Center Software

Hodusoft - Contact Center Software

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Hodusoft - Contact Center Software

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  1. HoduCC P r o d u c t P r e s e n t a t i o n CUSTOMER ENGAGEMENT SOFTWARE www.hodusoft.com

  2. About HoduSoft www.hodusoft.com

  3. Started in the year 2015 in the city of Ahmedabad,HoduSoft Pvt Ltd is well-known for being cost effective and the best solution provider that in turn makes your business successful. As a leading business VoIP solutions provider, HoduSoft offers VoIP products which are flexible, simple and affordable, thus making it a one-stop-solution for its users. www.hodusoft.com

  4. To provide platform with continuous innovation and easy to use interface for effective communication, which in turn helps our clients and business partners create value for their businesses. OUR VISION Transform the way people communicate through innovative, user-friendly & value-centric platforms. OUR MISSION www.hodusoft.com

  5. OUR VALUES H O D U S O F T Honesty Out of the Box Dedication Ubiquitous Simplicity Ownership Flexibility Transparency and Trust

  6. Our Products ENTERPRISE ENGAGEMENT SOFTWARE CUSTOMER ENGAGEMENT SOFTWARE BRAND PROMOTION SOFTWARE REAL TIME COLLABORATION SOFTWARE www.hodusoft.com

  7. HoduCC An IP PBX software Contact Center Software www.hodusoft.com

  8. HoduCC USP Tenants Agents Concurrent Calls www.hodusoft.com

  9. Software Components

  10. Highlights

  11. Omnichannel www.hodusoft.com

  12. Inbuilt WebRTC Webphone Multi-level IVR www.hodusoft.com

  13. Advanced Dialers www.hodusoft.com

  14. Skill Based Mapping Multi-level Disposition www.hodusoft.com

  15. Automated Call Distribution (ACD) Remote Agent www.hodusoft.com

  16. Live Call Monitoring (Barge-in/Coaching/Whisper) Real-time Analytics & Reports Third Party Software Integration www.hodusoft.com

  17. HoduCC Features www.hodusoft.com

  18. More Features Single-Tenant & Multi-Tenant 100% Voice LoggingDashboard • Real-time • Platform • Registration Status • Queue • Campaign Multi-lingual Support Trunk/Gateway Management DID Management Campaign Management Configurable Scripts Lead Management Easy Agent Management Inbuilt Basic CRM Priority based Routing www.hodusoft.com

  19. More Features Configurable Scripts Lead Management Easy Agent Management Inbuilt Basic CRM Agent Callback Management Outbound Job Scheduler Easy to Configure Call Routing Voicemail Music on Hold (MOH) Answering Machine Detection Sticky Agent Barge-in/Coaching/Whisper Call Transfer to: • Campaign Transfer • External Number • Agent • Queue • Supervisor www.hodusoft.com

  20. More Features Call Conference with: • Supervisor/ Agent • External Number • Queue • External Group Automatic Missed Call/Abandoned Call Dialing DNC Control Call Disposition Details Agent Break Details Recording Playback & Download Options Real Time Queue & Agent Status Real Time Call Status Real Time Campaign Monitor Multi Users Login User wise Time Zone Theme Selection Time Conditions based Inbound Call Routing Week Off Mode Holiday Mode www.hodusoft.com

  21. Deployment Architecture

  22. www.hodusoft.com

  23. MTCC Deployment www.hodusoft.com

  24. Generic Use-case Scenario www.hodusoft.com

  25. Healthcare Industry Use-case Scenario www.hodusoft.com

  26. Banking Industry Use-case Scenario www.hodusoft.com

  27. HoduCC Strengths www.hodusoft.com

  28. Hardware Specifications www.hodusoft.com

  29. With Single Server Architecture Number of Seats Scalable Upto 200 1 500 Number of Simultaneous Calls 2 Operating System CentOS - 7 (Latest 64 Bit) 3 CPU Xeon Processor (2.5+) 16 Cores & 32 Threads 4 5 RAM 32/64 GB (Expandable Upto 64 GB) Hard Drive 2 TB (Need to be decide based on backup & storage requirement) 6 www.hodusoft.com

  30. With Load Distribution Architecture Scalable Upto 350 Number of Seats 1 Number of Simultaneous Calls 1000 2 SERVER 1 SERVER 2 3 Operating System CentOS (Latest 64 bit) CentOS (Latest 64 bit) CPU 4* Xeon Quad Core Processor (2.5+) (With Dual Thread) 4* Xeon Quad Core Processor (2.5+) (With Dual Thread) 4 32 GB 32 GB RAM 5 2 TB 100 GB: Root Partition Rest: Storage Partition 250 GB 100 GB: Root Partition 150 GB: Storage Partition Hard Drive 6 www.hodusoft.com

  31. Account Dashboard www.hodusoft.com

  32. Real-Time Dashboard www.hodusoft.com

  33. Supervisor Panel www.hodusoft.com

  34. CDR Reports www.hodusoft.com

  35. Campaign Management - Inbound www.hodusoft.com

  36. Campaign Management - Outbound www.hodusoft.com

  37. Campaign Management - Blended www.hodusoft.com

  38. Chat www.hodusoft.com

  39. Email www.hodusoft.com

  40. Inbuilt Webphone Call Transfer www.hodusoft.com

  41. Our Clients www.hodusoft.com

  42. www.hodusoft.com

  43. Thank You 201 - Sarthik II, Opp. Rajpath Club, SG Highway, Ahmedabad -380054, Gujarat, India. sales@hodusoft.com +91 886 672 8362, +1 707 708 4638 www.hodusoft.com www.hodusoft.com