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Contact Center Wallboard

Contact Center Wallboard

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Contact Center Wallboard

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Presentation Transcript

  1. Contact Center Wallboard

  2. What are Contact Center Wallboard? An agent’s task is quite challenging and tiresome. In such a scenario it is essential to motivate and boost them to perform better each day. Such an admiration is possible when there is real-time performance monitoring that’s visible to everyone on the floor. This visual communication displays set KPIs of every agent in advanced or gamified format to increase engagement and improve performance. Wallboards are integrated with 3rd party application to fetch required information and should offer customization to match KPIs basis the business requirements

  3. Key Features of Cisco Finesse Wallboards

  4. iVision Seat Plan Wallboard

  5. iVision Gamification Wallboard

  6. iVision Digital Signage Contact Center Wallboard

  7. iVision Touch Wallboard

  8. Biggest Library of Cisco Finesse Ready Integrations

  9. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox iVision Wallboard visually support supervisor and agents with real-time data in different formats such as pie charts, speedo meter, bar graphs. It makes data appear more interactive and self-explanatory. It offers secure access to reporting sites and sends threshold alerts for critical KPIs