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Contact Center Solutions - Omnichannel Call Center Software PowerPoint Presentation
Contact Center Solutions - Omnichannel Call Center Software

Contact Center Solutions - Omnichannel Call Center Software

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  1. Unified Contact Center Solution An Omnichannel Call Center Software +91-11-49605588 1

  2. Contact Center Solution • Interdialog UCCS is an independent Contact Center Solutions & Multichannel Call Center Software offering omnichannel interactions via voice, chat, email, sms, social media etc. • Our highly efficient CTI and ACD make our call center software product extremely scalable, while keeping the vital parameters well within limits. • IVR System with option of TTS, speech recognition, integration with database & Screen Pop up are some of the salient inbound call center solution features. • We provide very powerful auto dialer software that includes progressive dialer, power dialer, preview dialer & predictive dialer software . +91-11-49605588

  3. Call Center Software • Call Center Software are of three types. These are inbound call center solution, outbound dialer & blended call center solutions (both inbound & outbound). • Teckinfo Solutions offers IVR Edge used as IVR System or Inbound Call Center Solution that enable identification & routing of callers to the appropriate agent. • We offer Interdialog Dialer used as Outbound Dialer or Auto Dialer Software that includes power dialer, preview dialer, progressive dialer & predictive dialer software. • If you need a complete unified blended call center software, we offer Interdialog UCCS. +91-11-49605588

  4. Social Media Integration • Social Media Integration helps you to handle all social media platforms like Facebook, twitter, Pinterest, Tumblr, LinkedIn, Google Plus etc. • It helps you to respond of comment or likes. • Comment on post shall be popped-up to Agent. • Post back agent’s comment on Facebook Timeline Section • Facebook/ Twitter plug-in is used to feed Posts/ Tweets into the ACD • ACD routes the communications to the skilled agent +91-11-49605588

  5. Email Management Software • Along with voice, email communication is the next big thing for contact centers • Our email management software can handle very large volumes of emails • Emails can be routed based on Skills, Round Robin, Equal Distribution, Subject Based, Sender ID Based & Supervisor Assisted Email Routing • Enables higher level of productivity & efficiency. • Auto reply to customers & SLA Management +91-11-49605588

  6. Live Chat • Chat is being used extensively by end users for instant communication • Our Chat module can easily integrate with client’s website. • Chat can be routed based on Skills, Round Robin, Equal Distribution, Subject Based, Sender ID Based & Supervisor Assisted • Auto reply to customers with templates • Online/ Offline Support & SLA Management • Chat Available in all formats +91-11-49605588

  7. Mobile Agent • Downloadable from Google Play Store • Supports Android Mobile/ Tablets • Wi-Fi/ 4G for Data • Calls can be patched to mobile Agents over GSM/ PSTN/ SIP • Access to Mobile CRM • Option for dispositions and closing the call • Individual Dashboard +91-11-49605588

  8. Contact Us Call +91-11-49605588 Website www.teckinfo.com Email info@teckinfo.in Skype info@teckinfo.com +91-11-49605588 +91-11-49605588