As one of the fastest growing cloud-based industries in the world, contact centers are more widely turning to software-as-a-service (SaaS) as the solution to not only meet financial needs, but also customer service demands. As more businesses make this move to the cloud, companies everywhere, in the cloud or not, experience the drastic changes of a new cutting-edge corporate culture and higher customer expectations. IQ Telecom is ancloud contact center software solution provider in USA. Overall, contact centers that switched to hosted solutions are reaping the benefits of keeping up with the changing times -and in turn, maximizing profitability. This more affordable service cuts out many of the prolonged steps of traditional on-premise contact center services.
Beyond that, the benefits of hosted solutions become available to a wider range of businesses, as maintenance, services, set-up, and upgrades are more affordable and flexible with SaaS. Before the emergence of hosted solutions, smaller businesses could not afford and maintain the hefty expense of traditional software services. Take for example, a video game provider that experiences high volumes of phone orders during the holiday season and significantly lower volumes of calls during the rest of the year. With an on-premise solution, the company would have to purchase an expensive software solution designed to maintain high capacity calls. This peak capacity service only proves useful for one fifth of the year; however, it's necessary to maintain customer service expectations.
A company like this is bound to pay the high price of choosing an inflexible on-premise solution. With a hosted solution, the video game business could easily subtract and add ports depending on their demand-allowing them to save money in the off-season and maintain customer service during peak times. Cloud venders actually charge on a subscription basis-so contact centers don't have to pay for unneeded features. Overall the main attraction for SaaS solutions is affordability. In the cloud, companies are able to cut many costs, such as the expense of running their own server and server maintenance. On top of that, businesses are able to avoid purchasing more storage space, because the scalability is virtually limitless.
Finally, a hosted solution requires a quick and easy self-service set up and configuration process. On-premise solutions can be time consuming, as they often require an IT technician to properly install the software. Because SaaS is not on-premise, it is easy to maintain multi-site ability whether a business employs home agents or even agents abroad. Hosted contact center software almost always makes more sense for businesses reassessing finances and methods of maintaining customer service. As more and more businesses are faced with current economic challenges, the SaaS industry expands. Its affordability, scalability, and overall efficiency just make more sense.