1 / 21

Baldrige National Quality Program

Baldrige National Quality Program. Criteria for Performance Excellence. Seven Categories of the Business/Nonprofit Criteria. Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results.

hedy
Download Presentation

Baldrige National Quality Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. BaldrigeNational Quality Program Criteria for Performance Excellence

  2. Seven Categories of the Business/Nonprofit Criteria • Leadership • Strategic Planning • Customer Focus • Measurement, Analysis, and Knowledge Management • Workforce Focus • Process Management • Results

  3. Core Values and Concepts • Visionary Leadership • Customer-Driven Excellence • Organizational and Personal Learning

  4. Core Values and Concepts • Valuing Workforce Members and Partners • Agility • Focus on the Future • Managing for Innovation

  5. Core Values and Concepts • Management by Fact • Societal Responsibility • Focus on Results and Creating Value • Systems Perspective

  6. Baldrige Criteria Framework: A Systems Perspective

  7. Item Format

  8. Steps Toward Mature Processes

  9. 2008 2009 Baldrige National Quality Program Baldrige National Quality Program

  10. Organizational Profile P.1 Organizational Description P.2 Organizational Situation • Starting point for self-assessment and application preparation • Basis for early action planning

  11. Category Point Values 1 Leadership 120 2 Strategic Planning 85 3 Customer Focus 85 4 Measurement, Analysis, and Knowledge Management 90 5 Workforce Focus 85 6 Process Management 85 7 Results 450 TOTAL POINTS 1,000

  12. 1. Leadership (120 pts.) Addresses Senior Leaders’ Actions, Governance, and Societal Responsibilities 1.1 Senior Leadership (70 pts.) 1.2 Governance and Societal Responsibilities (50 pts.)

  13. 2. Strategic Planning (85 pts.) Addresses Strategic and Action Planning and Deployment of Plans 2.1 Strategy Development (40 pts.) 2.2 Strategy Deployment (45 pts.)

  14. 3.Customer Focus (85 pts.) Addresses How an Organization Engages its Customers and Listens to the Voice of the Customer 3.1 Customer Engagement (40 pts.) 3.2 Voice of the Customer (45 pts.)

  15. 4. Measurement, Analysis, and Knowledge Management (90 pts.) Addresses Analysis, Review, and Improvement of Organizational Performance and Management of Data, Knowledge, and Information Resources 4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts.) 4.2 Management of Information, Knowledge, and Information Technology (45 pts.)

  16. 5. Workforce Focus (85 pts.) Addresses How an Organization Engages, Develops, and Manages Its Workforce and Buildsan Effective Workforce Environment 5.1 Workforce Engagement (45 pts.) 5.2 Workforce Environment (40 pts.)

  17. 6. Process Management (85 pts.) Addresses How an Organization Designs Its WorkSystems; Prepares for Emergencies; and Designs, Manages, and Improves Its Work Processes 6.1 Work Systems (35 pts.) 6.2 Work Processes (50 pts.)

  18. 7. Results (450 pts.) Addresses an Organization’s Performance and Improvement in Key Areas and Includes Current Performance Levels, Trends, and Comparative Data 7.1 Product Outcomes (100 pts.) 7.2 Customer-Focused Outcomes (70 pts.) 7.3 Financial and Market Outcomes (70 pts.) 7.4 Workforce-Focused Outcomes (70 pts.) 7.5 Process Effectiveness Outcomes (70 pts.) 7.6 Leadership Outcomes (70 pts.)

  19. 2007 Award Recipients Through Baldrige we have learned that there are no destinations on the journey—only more opportunities for improvement. What a remarkable method to move an organization forward. —W. Paul Worstell, President of 2007 Award recipient PRO-TEC Coating Company [The men and women of ARDEC] have earned distinction for our organization, the new high-technology Army, and the Department of Defense by embracing the Baldrige Criteria. . . . We [adopted the Baldrige Criteria] in order to become the best organization we can possibly be and provide the best products and support we can to the U.S. Warfighter. —Joseph A. Lannon, Director of 2007 Award recipient the U.S. Army Armament Research, Development and Engineering Center (ARDEC) People ask, “Why Baldrige?” My answer is very simple: Triple A bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, a 96 percent business satisfaction rating, a 94 percent resident satisfaction rating, an overall quality rating of 95 percent, and an employee satisfaction rating of 97 percent . . . that’s why we’re involved with Baldrige. —Michael Levinson, City Manager of 2007 Award recipient the City of Coral Springs

  20. Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the BNQP Web site. • To obtain these documents, call (301) 975-2036; send an e-mail to baldrige@nist.gov; or visit www.nist.gov/baldrige.

More Related