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Baldrige National Quality Program. Baldrige National Quality Program. The Path to Excellence and Some Path-Building Tools. The Baldrige Framework.

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baldrige national quality program

Baldrige National Quality Program

BaldrigeNational Quality Program

The Path to Excellence and

Some Path-Building Tools

slide2

The Baldrige Framework

“The Baldrige Award enjoys very broad, positive recognition among leaders in each of the Baldrige Award-eligible sectors. . . . More than 70 percent of leaders surveyed among Fortune 1000 companies said they are likely to use the Criteria for Performance Excellence.”

Booz Allen Hamilton

  • Results from using the Criteria:
  • Better employee relations
  • Higher productivity
  • Greater customer loyalty
  • Increased market share
  • Improved profitability
slide3

Six Sigma

Six Sigma concentrates on variation

reduction by using statistical

methods to lower process defect

rates to less than 3.4 defects per million opportunities.

  • Six Sigma Methodologies:
  • DMAIC - define, measure, analyze, improve, and control
  • DMADV - define, measure, analyze, design, and verify
slide4

Lean is focused on the elimination of all nonvalue-adding

activities and waste from an organization’s processes.

Map and

understand

value stream

  • Waste includes
  • Scrap
  • Rework
  • Inspection
  • Inventory
  • Queuing time
  • Transporting materials
  • or products
  • Redundant motion
  • Anything for which a final customer would not want to pay
  • Goals:
  • Increase productivity
  • Eliminate waste
  • Maximize resource
  • utilization

Customer-

defined value

Make value

stream flow

Continuous

process

improvement

slide5

ISO 9001: 2008

A standards-based approach to managing an organization’s processes to consistently deliver products that meet customer requirements. The approach is based on registering a quality management system that complies with the standard.

Quality

Management

System

the baldrige criteria
The Baldrige Criteria
  • The Criteria for Performance Excellence emphasize
    • Continuous performance improvement
    • Innovation
    • Integration
    • Results
    • Sustainability
  • The Criteria for Performance
  • Excellence focus on common requirements and are
    • Nonprescriptive
    • Holistic
    • Inclusive
    • Adaptable
    • Integrative
slide7

The Baldrige Criteria, Six Sigma, and Lean are complementary, not mutually exclusive. Many organizations use Baldrige to develop an overall performance map to identify areas that need improvement, and then they may use one or more of these tools to design operations or improve processes within the organization.

.

slide8
Six Sigma and Lean

How they relate to the seven Baldrige Criteria Categories

slide9

The Leadership Category

  • Baldrige, Six Sigma, and Lean all benefit from leaders who
  • Align financial and human resources
  • Communicate cultural norms
  • Encourage and provide resources
  • Solidify a culture of organizational excellence
  • Only Baldrige addresses the overall leadership system.
slide10

Strategic Planning Category

  • Six Sigma and Lean can be methodologies for coordinating resource use toward organizational objectives identified using the Baldrige Criteria.
  • Six Sigma provides tools for measuring progress.
slide11

Customer Focus Category

Quantification of

customer needs is the key.

Customer-

defined value

Map and

understand

value stream

Lean environments aim

for all process steps to

be something for

which the customer is

willing to pay.

Make value stream flow

Continuous process improvement

In Baldrige and Six Sigma, the voice of the customer is used to identify areas of needed improvement.

slide12

Measurement, Analysis, and Knowledge Management Category

  • Six Sigma isdata-driven:
  • specific metrics
  • data collection
  • data analysis
  • control data
  • Baldrige measures and improves processes, business results, and overall organizational performance.
  • Lean measures, analyzes, and reduces
  • wait time
  • inventory
  • batches
  • process time
  • rework
  • ISO 9001 monitors and measures process performance.
slide13

100

Employee Engagement

95

85.6

90

85

79.9

80

75

70.2

70

65

59.6

56.7

60

55

50

2005

2006

2007

2008

2009

Workforce Focus Category

  • Six Sigma, Lean, and ISO 9001 methodologies require
  • Leadership development
  • Training
  • Compensation alignment
  • Culture shift
slide14

Process Management Category

  • Six Sigma, Lean, or ISO 9001 methodologies are used to
  • Generate standard operating procedures
  • Set specification and control limits
  • Identify explicit corrective actions
  • Optimize processes

Baldrige processes are interrelated and interdependent steps along the path to customer engagement and organizational sustainability.

slide15

Results Category

Six Sigma, Lean, and ISO 9001 are data-driven and results-oriented. Their use leads to tracking systems (control charts, scorecards, rolled throughput yield charts, etc.) and results monitoring in functional business areas where the methodologies are applied.

Baldrige addresses all results—process, leadership, product, customer, financial, and workforce.

slide16

Summary

The Baldrige Criteria focus on business results and organizational improvement and innovation systems. Six Sigma and Lean methodologies drive waste and inefficiencies out of processes that users of the Baldrige Criteria identify for improvement. Six Sigma, Lean, and ISO 9001 focus on organizational improvement and innovation processes.

resources for more information
Resources for More Information
  • Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site.
  • To obtain these documents, call (301) 975-2036, send e-mail to baldrige@nist.gov, or visit the Web site www.nist.gov/baldrige.