Baldrige National Quality Program. Baldrige National Quality Program. The Path to Excellence and Some Path-Building Tools. The Baldrige Framework.
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“The Baldrige Award enjoys very broad, positive recognition among leaders in each of the Baldrige Award-eligible sectors. . . . More than 70 percent of leaders surveyed among Fortune 1000 companies said they are likely to use the Criteria for Performance Excellence.”
Booz Allen Hamilton
Six Sigma concentrates on variation
reduction by using statistical
methods to lower process defect
rates to less than 3.4 defects per million opportunities.
activities and waste from an organization’s processes.
A standards-based approach to managing an organization’s processes to consistently deliver products that meet customer requirements. The approach is based on registering a quality management system that complies with the standard.
The Baldrige Criteria, Six Sigma, and Lean are complementary, not mutually exclusive. Many organizations use Baldrige to develop an overall performance map to identify areas that need improvement, and then they may use one or more of these tools to design operations or improve processes within the organization.
How they relate to the seven Baldrige Criteria Categories
customer needs is the key.
Lean environments aim
for all process steps to
be something for
which the customer is
willing to pay.
Make value stream flow
Continuous process improvement
In Baldrige and Six Sigma, the voice of the customer is used to identify areas of needed improvement.
Workforce Focus Category
Baldrige processes are interrelated and interdependent steps along the path to customer engagement and organizational sustainability.
Six Sigma, Lean, and ISO 9001 are data-driven and results-oriented. Their use leads to tracking systems (control charts, scorecards, rolled throughput yield charts, etc.) and results monitoring in functional business areas where the methodologies are applied.
Baldrige addresses all results—process, leadership, product, customer, financial, and workforce.
The Baldrige Criteria focus on business results and organizational improvement and innovation systems. Six Sigma and Lean methodologies drive waste and inefficiencies out of processes that users of the Baldrige Criteria identify for improvement. Six Sigma, Lean, and ISO 9001 focus on organizational improvement and innovation processes.