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Maximizing Organizational Excellence Through Baldrige Self-Assessment Strategies

Uncover the transformative potential of the Baldrige National Quality Program with our in-depth presentation on self-assessment. Learn the importance of periodically evaluating your organization’s performance and the various tools available, including the "Are We Making Progress?" questionnaires and the Easy Insight assessment. We’ll guide you through the self-assessment process, helping you identify strengths and opportunities, enhance performance, and align actions with your organizational values. Empower your team and initiate impactful change towards performance excellence today!

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Maximizing Organizational Excellence Through Baldrige Self-Assessment Strategies

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  1. Baldrige National Quality Program Performance Excellence and Innovation BaldrigeNational Quality Program Self-Assessment

  2. Is Your Organization Ready? It is never too early to begin using the Baldrige Criteria for Performance Excellence.

  3. Presentation Overview • What is a Baldrige self-assessment? • Why self-assess? • What are some tools and approaches for self-assessment? • What resources are available?

  4. Getting Started Self-Assessment . . . What is it? • The first step toward achieving organizational improvement and performance excellence • A “results-oriented” review • Adaptable to the needs of each organization

  5. Why Self-Assess? • Customers/competitors or budget drive need to change • Keep pace with changes in industry • Maintain a leadership position • Enhance organizational learning • Align actions with organization’s values • Keep the organization healthy • Improve performance

  6. Benefits of Self-Assessment • Identify successes and opportunities for improvement • Jump-start a change initiative • Energize improvement initiatives • Energize employees • Focus your organization on common goals • Assess performance against the competition • Align your resources with your strategic objectives

  7. Four Tools and Approaches • Use Are We Making Progress? and Are We Making Progress as Leaders? • Take the Easy Insight assessment • Complete the Organizational Profile • Answer the 18 Criteria Item title questions • Conduct a full self-assessment

  8. Are We Making Progress? Questionnaires Are We Making Progress? Are We Making Progress as Leaders? • One questionnaire for employees, one for the leadership team • Seven-category framework • 40 statements, five-point scale

  9. Benefits of Are We Making Progress?Questionnaires • Determine effectiveness of your communication of strategies, goals, and messages • Focus improvement and communication • Measure trust • Compare results • Modify questions to address specific needs

  10. Easy Insight: Take a First Step Toward a Baldrige Self-Assessment • Online self-assessment tool • Based on the Organizational Profile

  11. What is the Organizational Profile? • Preface to the Criteria • A series of questions to help you identify • The key influences on your organization • The key challenges your organization faces

  12. How to Use Easy Insight • Examine each question in the Organizational Profile and determine if the question is • Easy to Answer • Possible to Answer • Difficult to Answer • Compare your answers to others’

  13. Benefits of Easy Insight • Determine readiness for a more thorough self-assessment • Reveal gaps and opportunities for improvement • Compare your organization to others • Assist with developing an action plan for improvement or preparing for a more complete self-assessment

  14. Prepare the Organizational Profile Organizational Profile • Purpose: – Describe what is relevant and important – Ensure common understanding – Guide selection of information/data – Identify gaps/lack of deployment

  15. Prepare the Organizational Profile • Organizational Description • Organizational Environment • Organizational Relationships • Organizational Challenges • Competitive Environment • Strategic Context • Performance Improvement System

  16. Conduct a Full Self-Assessment: Six Basic Steps 1. Identify the boundaries/scope of the assessment. 2. Select seven champions, one for each Criteria Category. 3. Select Category teams and collect data and information to answer Criteria questions.

  17. Conduct a Full Self-Assessment: Six Basic Steps (cont.) 4. Share answers to Criteria questions among Category teams. 5. Create and communicate an action plan for improvement. 6. Evaluate the self-assessment process for future improvements.

  18. Self-Assessment Resources • 2008 Criteria for Performance Excellence booklets (Business/Nonprofit, Health Care and Education versions) • State and local Baldrige-based programs • Baldrige Examiners • Baldrige Award recipients • Conferences

  19. Additional Resources • Three Criteria booklets • Are We Making Progress? • Are We Making Progress as Leaders? • Easy Insight • Getting Started • Customer Service: (301) 975-2036, nqp@nist.gov • Web site: www.baldrige.nist.gov

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